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email_support

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  1. My [at]spamcop.net address is only guaranteed for a the remainder of my subscription and maybe then only at the whim of SpamCop. ~~~~~~ The forwarding will be active for at least 12 months after the shutdown. OK, got all that. During my subscription all mail forwarded to SpamCop by my many domains will be handled by the purported much better Cisco Reputation Systems and then FORWARDED to the single email address we provide. OK follow that so far. ~~~~~~~ Yes this is true. (I'm frequently wrong with generalizations but isn't the bulk of the worlds email traveling through many Cisco routers and yet all this spam gets through?) ~~~~ Internet traffic flows thru many routers, some built by Cisco and some from other companies and thru many peering points. The routers are just that -- devices that route traffic and not spam filters ~~~ I have small office Cisco (Linksys) routers for wired and WiFi internet access. now Could they be configured to reach out to Cisco to run these Reputation filters? ~~~~ No ~~~~~ My question really is twofold. (maybe more) One: Can I just subscribe directly to the Cisco Reputation System if I quit worrying about "reporting" spam? I couldn't find a Cisco page to subscribe and filter all my mail through the Reputation System before forwarding it to an eMail address of my choice. ~~~ No, the Cisco Reputation system is part of the software that runs on Cisco mail servers. It is not independently available to end users ~~~~ QuestionOne continued: So does that mean that if I am able to keep paying SpamCop subscriptions somewhere then I would automatically be using the Cisco filter service after Sep30 and then remaining mail would be forwarded all nice and cleaned up? ~~~ You don't need to pay SC subscriptions. The forwarding will be provided free for at least 12 months after the CESmail email system shuts down on Sept 30. If your CESmail email address is currently active, it will continue to be active ~~~~ and Two: Where exactly will I renew SpamCop subscription if I wish to continue the "automatic reporting" process now that Cisco Reputation System filtering at SpamCop servers rather than my custom SpamCop settings will be used? If SpamCop business is in the process of randomly shutting down what confidence do I have that my annual subscription will actually last a year? ~~~ There is no automatic reporting (i.e. report as spam button) after the CESmail email shutdown. You can report on the reporting website http://www.spamcop.net using copy/paste or you can email your spam to your unique reporting address as attachments ~~~ Oh wait, one more, is there a page on SpamCop where we can see exactly what will remain after Sep30 so we can judge the capabilities and configuration that we can or have to use? ~~~ What will remain after Sept 30th is the spam reporting system (see above) ~~~~~
  2. I have made a couple of updates to the FAQ I posted a couple of days ago and added some information about the forwarding. As I receive more information, I'll post it here. Forwarding details: Forwarding will be available for at least 12 months from the Sept 30 shutdown. Forwarding will be at no charge. There will be a webform on the reporting site http:spamcop.net for changing your forwarding address (AFTER Sept 30) or to stop forwarding (i.e. shutdown the spamcop/cesmail/cqmail.net email address). Repost of FAQ 1. CESmail email system and Spamcop spam reporting system are two separate entites. The reporting system is owned by Cisco and the email system is owned by CESmail. The systems run on on separate sets of hardware in different colos. They interface at the point of spam reporting - the 'report as spam' button in the webmail system and VER reporting where you can log into the reporting system and see your Held mail/spam and report it. 2. As of 5PM Sept 30, the CESmail servers will essentially be shutdown. Cisco will do forwarding of active spamcop.net/cesmail.net/cqmail.net email addresses to email addresses provided by users. You need to provide that address by logging into webmail and clicking Options in the navbar and then under General/Spamcop tools select the first link. At that link, a few lines down the page, is an input box to put in the email address you want your mail forwarded to. Do NOT put in that address until you are ready to stop using the webmail system/POPing with your email application/IMAPing. You will need to add an account/personality to your email application to POP or IMAP to the ISP/hosting company providing that new address. Make sure that you have correctly entered the servername and your name/pw into your email program for that new account by sending a couple of test mails to the new email account. Or if that new email account provides webmail then log into that webmail and make sure you can see the test mail(s). Once you have this set-up, you can switch to it at any time by entering the new email address into your spamcop webmail account. You do not have to switch immediately. If you have set up POP entries in your Spamcop account so that we are POPing your mail from outside sources, you will need to have your new email provider POP those entries or change those outside email addresses to forwarding instead. 3. Mail currently in your webmail account/Cesmail email space: you will need to move any mail in your account elsewhere if you want to keep it. There will be no access to those emails after the shutdown. If you POP your mail then those mails should already be on your computer. If the number of mails is not large then forwarding each individually while time consuming is the easiest way to do it. You can also click Folders in the navbar and then select one or more folders and ask for them to be downloaded - either zipped or not. The download is in the standard MBOX format. There are MBOX reader programs/apps that you can use to read the MBOX files. There may also be a way to get Thunderbird to handle MBOX files. 4. VER/Held mail tab in the Reporting system - this will no longer work as the Held mail folder in your Spamcop email account will no longer exist. 5. SMTP - SMTP will also shut down. You will have to find another SMTP service if your tablet/smart phone etc cannot use your ISP/hosting company SMTP. 6. After the system shuts down you can still use your Spamcop email address as the From on your correspondence if you wish to do that. All mail sent to your spamcop/cesmail/cqmail email address will be forwarded to the new email address you will enter into your webmail account. 7. Here is a list of some alternatives that have been suggested by other users. Runbox Pobox Fastmail MS Office 365 Redpin PolarisMail Gmail We don't have any 'favorites' but some of the paid options do offer free trials and it might be worthwhile to try them and see if they are suitable for your personal needs. 8. I have received the following information from Cisco regarding the forwarding and spam checking: email forwarded by Cisco will be spam checked using the Cisco Reputation system. You cannot opt out of the spam checking. There is no Held mail folder or equivalent. 9. After Sept 30, there will be no personal whitelists/blacklists/greylisting etc. 10. To export your address book in CSV format, click Address Book in the navbar and follow the prompts. 11. Forwarding details: Forwarding will be available for at least 12 months from the Sept 30 shutdown. Forwarding will be at no charge. There will be a webform on the reporting site http:spamcop.net (AFTER Sept 30) for changing the forwarding address or to stop forwarding (i.e. shutdown the spamcop/cesmail/cqmail.net email address).
  3. 8. I have received the following information from Cisco regarding the forwarding and spam checking: email forwarded by Cisco will be spam checked using the Cisco Reputation system. You cannot opt out of the spam checking. There is no Held mail folder or equivalent.
  4. As you all are now aware, the CESmail email system is shutting down at 5PM Sept 30. I'd like to try to clarify a few things; you may already be aware of most of these items but not everyone is: 1. CESmail email system and Spamcop spam reporting system are two separate entites. The reporting system is owned by Cisco and the email system is owned by CESmail. The systems run on on separate sets of hardware in different colos. They interface at the point of spam reporting - the 'report as spam' button in the webmail system and VER reporting where you can log into the reporting system and see your Held mail/spam and report it. 2. As of 5PM Sept 30, the CESmail servers will essentially be shutdown. Cisco will do forwarding of active spamcop.net/cesmail.net/cqmail.net email addresses to email addresses provided by users. You need to provide that address by logging into webmail and clicking Options in the navbar and then under General/Spamcop tools select the first link. At that link, a few lines down the page, is an input box to put in the email address you want your mail forwarded to. Do NOT put in that address until you are ready to stop using the webmail system/POPing with your email application/IMAPing. You will need to add an account/personality to your email application to POP or IMAP to the ISP/hosting company providing that new address. Make sure that you have correctly entered the servername and your name/pw into your email program for that new account by sending a couple of test mails to the new email account. Or if that new email account provides webmail then log into that webmail and make sure you can see the test mail(s). Once you have this set-up, you can switch to it at any time by entering the new email address into your spamcop webmail account. You do not have to switch immediately. If you have set up POP entries in your Spamcop account so that we are POPing your mail from outside sources, you will need to have your new email provider POP those entries or change those outside email addresses to forwarding instead. 3. Mail currently in your webmail account/Cesmail email space: you will need to move any mail in your account elsewhere if you want to keep it. There will be no access to those emails after the shutdown. If you POP your mail then those mails should already be on your computer. If the number of mails is not large then forwarding each individually while time consuming is the easiest way to do it. You can also click Folders in the navbar and then select one or more folders and ask for them to be downloaded - either zipped or not. The download is in the standard MBOX format. There are MBOX reader programs/apps that you can use to read the MBOX files. There may also be a way to get Thunderbird to handle MBOX files. 4. VER/Held mail tab in the Reporting system - this will no longer work as the Held mail folder in your Spamcop email account will no longer exist. 5. SMTP - SMTP will also shut down. You will have to find another SMTP service if your tablet/smart phone etc cannot use your ISP/hosting company SMTP. 6. After the system shuts down you can still use your Spamcop email address as the From on your correspondence if you wish to do that. All mail sent to your spamcop/cesmail/cqmail email address will be forwarded to the new email address you will enter into your webmail account. 7. There is a thread here about other email hosting companies. We don't have any 'favorites' but some of the paid options do offer free trials and it might be worthwhile to try them and see if they are suitable for your personal needs.
  5. Ok should be OK now to send via webmail. Sorry I posted the info about that prematurely :-(
  6. yes this continues to be a problem. We recommend (and have always recommended) that users use their ISP SMTP server where possible. Mail to hotmail addresses sent through the webmail interface should be working OK. Open a ticket at support at spamcop.net if you see otherwise.
  7. Thanks, I'll take a look at that. Proofpoint also has us listed, I submitted a removal request.
  8. Hotmail is blocking our outbound mailserver. The spam has been stopped and we now have to wait until hotmail lifts the block. My apologies for the inconvenience. I urge all users to ensure that they are using strong passwords, to change those passwords regularly and to be cautious in using public computers and circumspect in their use of public wifi.
  9. Advisory: Reporting System. ~~~this does not affect the email system except for users reporting spam~~~ Scheduled Service Outage The SpamCop.net Reporting Service is scheduled to be offline and unavailablefor approximately two (2) hours beginning at 10:00 p.m. PDT on Wednesday July 11, 2012. The reason for the outage is to perform database maintenance to help relieve some of the operational issues currently being exerienced by our users. The SpamCop.net website, including spamcop.net, www.spamcop.net, members.spamcop.net and mailsc.spamcop.net will be down during the upgrade. Emailed spam submissions will continue to be accepted but will not be processed during the downtime. Once the service is brought back online you can expect a delay of several hours as the backlog of spam is processed. The SpamCop mail service, newgroups and forums is not affected by this scheduled outage and will continue to be available throughout the maintenance. Thank you in advance for your patience Please do not remove from this Forum/topic
  10. Well OK that seems to have not gone well. The acct was there yesterday and accepted a tweet and today is gone. More news on the twitter front shortly.
  11. I have set up a twitter account named cesmail_status which will be updated with system status info. If someone could pin this announcement I'd appreciate it. As this is my first foray into the world of twitter I'd appreciate any hints/tips/tricks
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