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> Mail/dns issues
email_support
post Mar 21 2012, 09:49 AM
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We are aware of a problem with the DNS servers which is affecting mail etc. Our DNS is served by zoneedit and something has gone wrong there. We are trying to get it straightened out. Thanks for your patience.



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dahauss
post Mar 21 2012, 10:21 AM
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QUOTE(email_support @ Mar 21 2012, 10:49 AM) *

We are aware of a problem with the DNS servers which is affecting mail etc. Our DNS is served by zoneedit and something has gone wrong there. We are trying to get it straightened out. Thanks for your patience.



any ETA? I noticed this around 8AM and now its 11:20AM and I have no email. I run a business. cant receive email since spamcop pulls email from my domain host and filters it and I read it from SPAMCOP IMAP.

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Firefly
post Mar 21 2012, 10:25 AM
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I suggest you read the mail through your domain host's email system, or forward somewhere else such as Gmail - that's what I'm doing.
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dahauss
post Mar 21 2012, 10:30 AM
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QUOTE(Firefly @ Mar 21 2012, 11:25 AM) *

I suggest you read the mail through your domain host's email system, or forward somewhere else such as Gmail - that's what I'm doing.


BUT SPAMCOP FILTERS IT so I only want to see the FILTERED MAIL. not all the spam
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DavidT
post Mar 21 2012, 10:33 AM
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QUOTE(dahauss @ Mar 21 2012, 08:30 AM) *

BUT SPAMCOP FILTERS IT so I only want to see the FILTERED MAIL. not all the spam

You can have filters virtually identical to this system in many conventional domain/web hosting situations. On mine (a VPS), I can configure SpamAssassin and RBLs (including SCBL) and then use Horde with similar filters to those I use on SC webmail.

DT
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Firefly
post Mar 21 2012, 10:56 AM
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I am suggesting this as a temporary workaround. I too like Spamcop's system, though I have to admit that Spamcop's owners no longer seem to pay as much attention to the email system as before.
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agsteele
post Mar 21 2012, 10:59 AM
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QUOTE(dahauss @ Mar 21 2012, 03:30 PM) *

BUT SPAMCOP FILTERS IT so I only want to see the FILTERED MAIL. not all the spam

Since this is most likely a temporary problem the suggestion is also a temporary solution so that you have access to your important Email. Once the DNS is restored there will be a rapid restoration of evrything you are used to.

Andrew


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All comments in these forums are from users offering help to other users unless the user explicitly identifies themselves as SpamCop staff.

To contact SpamCop staff Email service[at]admin.spamcop.net
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dahauss
post Mar 21 2012, 11:36 AM
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QUOTE(agsteele @ Mar 21 2012, 11:59 AM) *

Since this is most likely a temporary problem the suggestion is also a temporary solution so that you have access to your important Email. Once the DNS is restored there will be a rapid restoration of evrything you are used to.

Andrew


Where are we with this issue? Now 12:36PM and still not working.....
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YaleDad
post Mar 21 2012, 11:44 AM
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QUOTE(email_support @ Mar 21 2012, 10:49 AM) *

We are aware of a problem with the DNS servers which is affecting mail etc. Our DNS is served by zoneedit and something has gone wrong there. We are trying to get it straightened out. Thanks for your patience.

It would be nice if you would post something on "Latest and Current Announcements"
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dahauss
post Mar 21 2012, 12:51 PM
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QUOTE(YaleDad @ Mar 21 2012, 12:44 PM) *

It would be nice if you would post something on "Latest and Current Announcements"



2PM and no update... I said this in the other thread, but thsi will be the second time it has gone down to the pont of me hearing mail is bouncing back..


Might be time for a change...
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MyNameHere
post Mar 21 2012, 12:54 PM
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QUOTE(email_support @ Mar 21 2012, 10:49 AM) *

We are aware of a problem with the DNS servers which is affecting mail etc. Our DNS is served by zoneedit and something has gone wrong there. We are trying to get it straightened out. Thanks for your patience.

I'm still trying to understand how a DNS problem would cause a page about a SQL problem to display. Usually, DNS problems manifest with "unable to find server..." sorts of messages.
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dahauss
post Mar 21 2012, 12:55 PM
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QUOTE(email_support @ Mar 21 2012, 10:49 AM) *

We are aware of a problem with the DNS servers which is affecting mail etc. Our DNS is served by zoneedit and something has gone wrong there. We are trying to get it straightened out. Thanks for your patience.



how does DNS effect the error we all see:

A fatal error has occurred
Could not connect to database for SQL SessionHandler.
Details have been logged for the administrator.

PLEASE UPDATE US as it now 2PM EST and this has been down since 8AM

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hjp
post Mar 21 2012, 01:15 PM
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QUOTE(dahauss @ Mar 21 2012, 01:55 PM) *

how does DNS effect the error we all see:

A fatal error has occurred
Could not connect to database for SQL SessionHandler.
Details have been logged for the administrator.

PLEASE UPDATE US as it now 2PM EST and this has been down since 8AM



It is now 2:10 PM And I saw failure trying to send email using cesmail server at 5:00 AM
Getting mail failed later.

WE need to be kept informed. It it going to be 1 hour, 1 day or 1 week based on what you know now?????????????????? We need to make plans based on your estimate.
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Ariel
post Mar 21 2012, 01:32 PM
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Seriously.
Problems occur, but the lack of communication is unacceptable.
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email_support
post Mar 21 2012, 01:42 PM
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QUOTE(email_support @ Mar 21 2012, 09:49 AM) *

We are aware of a problem with the DNS servers which is affecting mail etc. Our DNS is served by zoneedit and something has gone wrong there. We are trying to get it straightened out. Thanks for your patience.



I have no additional news to report. We are trying to get DNS restored. We are just as unhappy as you are about this.
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Clyde
post Mar 21 2012, 01:50 PM
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Just a thought, since we're getting no info from Spamcop management: Some have posted questioning why we are all getting a "SQL database error" page when the announcement said it was a DNS server issue: it may be their DNS service provider's servers that are generating the error page...

In any case, as cheap and normally effective as it is, I find Spamcop's methods for handling such situations much too amateurish for 2012. In saying that, I'm referring to their apparent inability to provide ANY notice except deep inside a very poorly maintained user forum. Is the main web page for www.spamcop.net (where manual submissions can be pasted, which is still visible) so set in stone that an administrator can't include a bold red notice when the email service, including webmail, is down?
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PandA
post Mar 21 2012, 01:54 PM
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been down since before 5AM EST, and still no word.

I pay for this?


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DavidT
post Mar 21 2012, 01:59 PM
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QUOTE(PandA @ Mar 21 2012, 11:54 AM) *

been down since before 5AM EST, and still no word.

Actually, there have been two posts from Email Support, both in this thread, so it's not really accurate or fair to say "still no word." However, the "words" have not been as detailed as most of us would like to see.

DT
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PandA
post Mar 21 2012, 02:08 PM
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QUOTE(DavidT @ Mar 21 2012, 02:59 PM) *

Actually, there have been two posts from Email Support, both in this thread, so it's not really accurate or fair to say "still no word." However, the "words" have not been as detailed as most of us would like to see.

DT


when the user has to hunt for those words, most times unsuccessfully, then that equates to no word

i knew to come here because of previous dealings with this poorly run excuse for a forum

i also know that there will be no apology, no official word from spamcop

unacceptable


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Clyde
post Mar 21 2012, 02:11 PM
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QUOTE(DavidT @ Mar 21 2012, 02:59 PM) *

Actually, there have been two posts from Email Support, both in this thread, so it's not really accurate or fair to say "still no word." However, the "words" have not been as detailed as most of us would like to see.

DT


As a paying user since 2004, I consider that level of notice/support laughable. Even the "words" we have seen were quite difficult to find, especially considering none of the "words" are posted where they should be! May I suggest a big red "WEBMAIL/EMAIL SYSTEM DOWN, please stay tuned" posted on the MAIN www.spamcop.net page, instead of inside a topic thread 3/4 down a forum topics page, past all of the "READ THIS FIRST" and "LATEST NEWS/ANNOUNCEMENTS (last updated December xx, 2011" headlines?
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