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> [Resolved] Greylisting loses Amazon email
mgolden
post May 4 2012, 09:20 PM
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My wife has a Kindle. When she makes a purchase, Amazon sends a confirmation email.

Amazon's mail server retries 6 times then gives up.

Is there anyway to adjust the sensitivity of Greylisting?

I've repeatedly gone into "Manage Greylist -- Rejected Entries" and ticked the Unblock - Allow box on the Amazon related entries but the problem persists.
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SpamCopAdmin
post May 4 2012, 10:14 PM
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Put both the Amazon "From" address, and "Return-Path" address on her SpamCop whitelist. That should bypass greylisting.

Put the exact address on the whitelist. No wildcards or anything. Just the address.


Just so there's no confusion... I work for the reporting side of SpamCop, which is a completely separate company from the Email Service you have your account with. If the problem is not about spam reporting, all I can offer is advice.

- Don -
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turetzsr
post May 4 2012, 11:00 PM
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QUOTE(SpamCopAdmin @ May 4 2012, 11:14 PM) *
Put both the Amazon "From" address, and "Return-Path" address on her SpamCop whitelist. That should bypass greylisting.
<snip>
If the problem is not about spam reporting, all I can offer is advice.

- Don -
...And, if I'm reading it correctly and there have been no changes since, your advice is supported "officially" by trevorb's reply in SpamCop Forum article "New Feature: Greylisting *UPDATED*" (last paragraph). (IMG:style_emoticons/default/smile.gif) <g>
...mgolden, please let us know whether or not this works for you by adding a reply here.


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..Regards,
...Steve T
...A Happy SpamCop.net reporting user (not an employee)
...Please avoid replying via e-mail, as it is not secure
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mgolden
post May 30 2012, 07:36 AM
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It appears that adding "digital-no-reply at amazon.com" to the whitelist takes care of the problem.

Thank you for your assistance.
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turetzsr
post May 30 2012, 08:57 PM
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Hi, mgolden,
...Thank you for taking the time to let us know the good news! With this post, I am marking this article as "Resolved."


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..Regards,
...Steve T
...A Happy SpamCop.net reporting user (not an employee)
...Please avoid replying via e-mail, as it is not secure
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