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> Reporting problems today?, Can't load submitted spam
mrmaxx
post Jun 14 2012, 02:49 PM
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Trying to report spam that has been held, but it's just sitting there spinning when I click on "Unreported spam saved: report now". Not sure if it's SpamCop or corporate firewall trying to block me from reporting spam on company time. (IMG:style_emoticons/default/unsure.gif)
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SpamCopAdmin
post Jun 14 2012, 02:53 PM
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Something is wrong.

I'm seeing huge delays in SpamCop's response, and another user has reported a "Gateway Timeout."

I'm alerting the systems guys.

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turetzsr
post Jun 14 2012, 03:23 PM
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...For what it's worth, the graphic on the top right (large image version -- click here) shows some huge, acute spikes in both spam submitted (15- 30 messages per second) and reports sent (12- 25 messages per second).


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mrmaxx
post Jun 14 2012, 07:56 PM
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QUOTE(turetzsr @ Jun 14 2012, 04:23 PM) *

...For what it's worth, the graphic on the top right (large image version -- click here) shows some huge, acute spikes in both spam submitted (15- 30 messages per second) and reports sent (12- 25 messages per second).


Well, I'm still not sure whether it was a temporary SC problem or a problem with the firewall at work... (IMG:style_emoticons/default/biggrin.gif) I was able to process my spam when I got home, so it could have been a SpamCop problem or it could have been a firewall problem. *shrug* Guess I'll have to wait and see. (IMG:style_emoticons/default/biggrin.gif)
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silentlarry
post Jun 25 2012, 09:32 AM
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It would seem this might be ongoing?

After a long delay, I just now got this:

Parsing header:
got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?


A tracking URL came with that messages, and when I clicked on that, the spam report was already parsed to go.

http://www.spamcop.net/sc?id=z5356883948z1...8bcf49acaeccf9z


I should add that the site was sluggish from the get go. Along the way I did several reloads on "held mail" and "report spam" tabs just to get to the parsing time-out point. Although two other reports went smoothly.

This post has been edited by silentlarry: Jun 25 2012, 09:39 AM
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SpamCop 98
post Jun 25 2012, 01:34 PM
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It took ~45 min. for sc to process a batch of seven emails reported with VER this morning. It usually takes less than 5 minutes.
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cwg
post Jun 25 2012, 02:17 PM
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I agree, the server is running really sluggish.
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danmoran
post Jun 26 2012, 05:09 AM
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Several times daily, the system hangs after submitting spam. After letting it timeout, I receive a message about processes taking too long to terminate.
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danmoran
post Jun 26 2012, 09:21 AM
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Actual error message is:

got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?

QUOTE(danmoran @ Jun 26 2012, 06:09 AM) *

Several times daily, the system hangs after submitting spam. After letting it timeout, I receive a message about processes taking too long to terminate.
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petzl
post Jun 26 2012, 02:32 PM
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QUOTE(danmoran @ Jun 27 2012, 12:21 AM) *

Actual error message is:

got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?

First one went through then hung on second just getting this "swirly thing" waiting
Then
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.e2c1093d.1340739077.1f472fd1

Also not getting replies back from spam sent back by email

This post has been edited by petzl: Jun 27 2012, 03:01 AM


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silentlarry
post Jun 27 2012, 08:02 PM
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Just to add another reference number:


Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.c384317.1340844240.e3778134



Doesn't seem like this issue is getting much attention. (IMG:style_emoticons/default/sad.gif)
Lucky for me I get only a few spams a day.
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petzl
post Jun 27 2012, 09:44 PM
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QUOTE(silentlarry @ Jun 28 2012, 11:02 AM) *

Just to add another reference number:
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.c384317.1340844240.e3778134

Doesn't seem like this issue is getting much attention. (IMG:style_emoticons/default/sad.gif)
Lucky for me I get only a few spams a day.

Second day now SpamCop reporting broken only working on occasions
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.dac1093d.1340851524.2191ed6

This post has been edited by petzl: Jun 27 2012, 09:48 PM


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efa
post Jun 28 2012, 12:50 AM
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now still timeout
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Farelf
post Jun 28 2012, 01:06 AM
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Yep, I'm having problems with the web submission too - super sluggish (maybe 5-6 minutes to process two).


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Plus ça change, plus c’est la même chose
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petzl
post Jun 28 2012, 05:58 AM
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QUOTE(Farelf @ Jun 28 2012, 04:06 PM) *

Yep, I'm having problems with the web submission too - super sluggish (maybe 5-6 minutes to process two).

Now going into third day

got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?


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Toffa
post Jun 28 2012, 06:24 AM
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Is anyone aware? Has the site crashed? Does anyone care?

Oh well I suppose I'll just trash all the stuff over 24 hours old and try again tomorrow... (IMG:style_emoticons/default/sad.gif)
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SpamCopAdmin
post Jun 28 2012, 08:05 AM
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Our engineers are working on the problem as I type this.


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Farelf
post Jun 28 2012, 09:35 PM
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Richard W confirmed in NGs (Date: Thu, 28 Jun 2012 17:57:30 -0600 or 28 Jun 2012 23:57:30 GMT) that an emergency database promotion was underway, (SC processing off-line) had been for an hour and a half, overshooting the engineering estimate but noting the procedure usually took four hours. Looks like it came back up about 20 mins - half an hour after he posted that.

So, hopefully all back to normal, for some approximation of normal.


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efa
post Jun 29 2012, 12:48 AM
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still timeout
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SpamCopAdmin
post Jun 29 2012, 01:38 AM
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I'm not seeing timeouts, but there are long delays.

I'll tell the engineers that the problem is still with us.

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