I Can't Login To My Reporting Account Options

[jondaley]

Edit: 2005/09/25 00:57 EDT -0400 Jeff G. split this Topic from How to log into the web based reporting window in the How to use .... > SpamCop Reporting Forum.


I can't login via either of the two methods. I haven't ever tried the non-cookie method before, so I don't know if that is supposed to work for my account (I am just using a reporting account only).

The cookie login doesn't seem to be getting set - I see this text in the web browser, perhaps there is an extra carriage return in the headers?

Set-Cookie: code=k234lk345h6; path=/; expires=Sun, 25-Sep-2005 14:39:43 GMT
Location: http://www.spamcop.net/mcgi?action=verifylogin&returnurl=%2F

Go here:
http://www.spamcop.net/mcgi?action=verifylogin&returnurl=%2F

This post has been edited by Jeff G.: Sep 24 2005, 11:57 PM

[dbiel]

jondaley, you have me totally lost trying to understand your post, so I will have to ask a few questions:
What type of account do you have: Report Only or Email?
Please explain exactly how you are trying to log in and what browser you are using and what web address you are using.
Have you submitted the spam via email, or are you trying to log in and then use the cut and paste method?
Headers have nothing to do with logging in, so am lost by that statement.

I can't login via either of the two methods. I haven't ever tried the non-cookie method before, so I don't know if that is supposed to work for my account (I am just using a reporting account only).

Since I only listed two methods, one using cookies and one using HTTP basic auth I can not guess at what two you tried if you have not tried the "non-cookie" method
Have you tried clicking of the links you posted? They log me right into the Report Only screen.
Will wait to here from you so that we can try to help.

[Jeff G.]

I was just able to login to the following:
www using a cookie
members using HTTP basic auth
mailsc using HTTP basic auth

jondaley's problem appears, therefore, to be isolated to something local to him (his computer, browser, or local Akamai reverse proxy cache).

[Wazoo]

The "text" offered I can't actually duplicate, though I've tried three different browsers. Checking firewall logs doesn't return the same data either. After clearing/deleting any existing SpamCop.net cookies, try this link (select 1 year in the dropdown);

http://www.spamcop.net/mcgi?action=loginform

For those who would rather not accept cookies, these "HTTP basic auth" options are provided:

For reporting-only account holders:
Log into http://members.spamcop.net

For email account holders:
Log into reporting system at http://mailsc.spamcop.net

[jondaley]

I will try on another computer later today.
I am a reporting only member, as I said.
I submitted the spam via email.
When I said "headers", I mean HTTP headers, not email headers, so, yes, they do make a difference in logging in.
I am using Debian linux, Firefox, 1.0.6 (I know there is something funny with the debian firefox version numbers, I believe this is the latest stable release available).
I am using the URL http://spamcop.net/
Either by cookie or my browser remembers my password, so they are already filled in in the upper right corner, and I always just hit the "login" button.
Instead of getting the regular page, I get a text only, HTTP headers, like I posted.

I guess you really did have a hard time understanding me, as I am looking through your response.
I said, "I have tried the non-cookie method *before*", meaning I did try it this time, but I didn't know if it was supposed to work for a reporting-only account. (so, yes, I did try to login via the members.spamcop.net, though I didn't think I counted as a "member", since I am reporting-only).

I believe you are saying both options are available for reporting only accounts, right?

I still can't login, and so since you can, I guess it is on my side - the funny thing is that it has worked for years (or at least until whenever you started having logins).

I will look around.

[jondaley]

I should have posted this before: when I login via http auth, I get "no userid found".
One thing that has changed is that I signed up for an ISP account, (under a different email address, though the mailhosts part of my reporting account knows about this address).
I am able to login to the ISP side fine.

[jondaley]

I tried logging in from three (new - never logged before, ie. no stored cookies) different systems, using lynx and links. Exact same error.
I signed up for a new account, and it works fine on all machines.
Something must have gotten screwy with my account.
spamcop[at]daley.snurgle.org.


Edit: 2005/09/25 09:14 EDT -0400 Jeff G. munged the email address.

This post has been edited by Jeff G.: Sep 25 2005, 08:14 AM

[Jeff G.]

I agree with your conclusion. Please report it to a SpamCop Admin via service[at]admin.spamcop.net so that they can help you fix it. Thanks!

[dbiel]

jondaley, thanks for the additional input.

. I haven't ever tried the non-cookie method before, so I don't know if that is supposed to work for my account (I am just using a reporting account only).

Since your original post was a reply to my FAQ entry, I have rewritten it. I would like to know if the new wording makes it any clear. How to log into the web based reporting window

The standard (default) address is http://www.spamcop.net/mcgi?action=loginform and requires cookies (all account types may use this address)
For those who would rather not accept cookies, the "HTTP basic auth" options are:
For reporting-only account holders (with or without fuel / free or paid): Log into http://members.spamcop.net
For email account holders: Log into http://mailsc.spamcop.net

Does this make it any clearer? Would like to get your feed back. Thank you

[jondaley]

I would like to know if the new wording makes it any clear.

Yeah, that is better. Though, even if it was written that way, I still would have asked the question, since I used to be able to login...
Presumably admin@ will be able to fix it.

Thanks for your thoughts.

[dbiel]

jondaley. thanks for the reply.
If you get a response from admin that is helpful, we would appreciate it if you could post a summary of the resolution here so we could all learn from it.
Thank you.

[Wazoo]

Not mentioned was anything about hitting the http://www.spamcop.net/mcgi?action=loginform page ... and .... changing the dropdown for the time issue. (though not sure I saw the phrase "I deleted all cookies" either, yes, saw the "three other systems bit, but ...) Once upon a time, there were coding issues on this particular web-page. That was fixed 'long' ago, but with the recent breakdowns of the reporting/parsing system ...??? (hard to believe someone would have reached that far back for a backup ..)

For e-mail issues like this in the past, one troubleshooting step was to ask the user to PM me the account details and see if I could duplicate their experience ... unfortunately, I've not been abale to do that yet as in each case everything ended up working fine from this end.

[jondaley]

service[at]admin said that they can't see my reporting account at all, but instead sees that my reporting account was converted to an ISP account.
Here are the steps that I took:
spamcop[at]daley is a reporting only account for a long time.
a month ago (or so) changed the email address to spamcop[at]jon. The login did not change (and service[at]admin verified that this is correct, the login id stays the same, but one can the email address to whatever he wants).
A day or two ago, I added an ISP account, using the spamcop[at]jon address.
I believe this was what caused all the difficulty. spamcop didn't refuse to use that address as a login, since it was a unique login, but then somehow matched up the email addresses, and merged the two accounts.
service[at]admin removed the "ISP bit" and I can login in again, using spamcop[at]jon.
spamcop[at]daley still gives the same cookie error - if I type in the wrong password, it breaks, so definitely the system still knows that address exists, though service[at]admin was not able to find it. He recommended using spamcop[at]jon as the reporting address, create a new ISP account using a different email address, and (presumably) stop using the spamcop[at]daley account, though I still use the same submit.asadsdqrk address that I have always used.

Very strange.

[dbiel]

Thanks for the update.

[Jeff G.]

Yes, thanks for the update. But is the SpamCop Parsing and Reporting Service working to your satisfaction now? Thanks.

[jondaley]

Yes, thanks for the update.  But is the SpamCop Parsing and Reporting Service working to your satisfaction now?  Thanks.

Yes, other than the philosophical dislike of that other login sort of half working.
I can give someone the login info if they would like to see the set-cookie error.
I haven't signed up for another ISP account yet, but presumably, as long as I make sure the addresses are different, won't have any trouble with that.

[Wazoo]

I can give someone the login info if they would like to see the set-cookie error

Having to assume you skipped my comments in linear post #12 ...????

[jondaley]

Having to assume you skipped my comments in linear post #12 ...????

I saw it - I didn't know if you were really interested - or just figured it wasn't actually going to work... I sent it anyway.

[Wazoo]

I saw it - I didn't know if you were really interested - or just figured it wasn't actually going to work...  I sent it anyway.

Though I have to admit that there's been a couple of folks that drove me to/over the point of 'no more' ... this situation hasn't even started down that road. Not sure if you want any kind of award, but ... you win something .. this is the first time that I saw exactly the same results as the complaining user described. Congrats ??

On the other hand, seeing those results, a bit of experimentaition ensued ... dreamed up garbage for an account, garbage for password ... however that took me to a more expected "forgot your password?" screen ... Though Don can't see it, it sure looks to me like that data must be floating around somewhere in the database ... Problem may be solved, but I'm kicking up a note anyway ...

[jondaley]

you win something .. this is the first time that I saw exactly the same results as the complaining user described.  Congrats ?

Yay! Jonathan Daley you may already have won a million dollars. A small group of select folks from Pittsburgh have been selected, and it is guaranteed that one of them will be entered into the drawing!!!!!

(IMG:style_emoticons/default/ohmy.gif)

I know what you mean - I am a moderator on another forum, and we spend 75% of our time saying, "read the FAQ", "you configured apache wrong, type this instead", "talk to your host, we really do write software that works", "empty your browser cache, it works fine from here", etc.