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SpamCop Discussion > Discussions & Observations > SpamCop Reporting Help
salamandir
SC is reporting "Failed to load spam header: 2909543820 / 7f82482c9b613a81d20ddf17469e5d94" when i try to report spam, regardless of where it's from.

what's the deal?

apparently it was "demons"... it's not happening now.

oh well... huh.gif
SpamCopAdmin
QUOTE(salamandir @ May 19 2009, 07:47 PM) *
SC is reporting "Failed to load spam header: 2909543820 / 7f82482c9b613a81d20ddf17469e5d94" when i try to report spam, regardless of where it's from.
That sounds like a connection problem. SpamCop seems to be working more or less normally. I just parsed that spam and it worked OK for me, but SpamCop reported a lookup problem on another spam I tried to report.

We may be having problems, or maybe it's just a bad Internet Hair Incident.

As always, when you experience a failure with SpamCop, the immediate action drill is to shut down your browser and go lie on the couch. :-)

- Don -
.
Farelf
QUOTE(SpamCopAdmin @ May 20 2009, 09:58 AM) *
...As always, when you experience a failure with SpamCop, the immediate action drill is to shut down your browser and go lie on the couch. :-)
Current Newsgroup discussion points out that batch submissions are a total pain (or impossible). The problem being that after reporting one it sort of stays in the queue. Come to think of it, I noticed that with a single submission - after sending reports the "Unreported spam" link was still up. Following the link lead to "Reports have already been sent." In my case, it then cleared the queue.

Anyway, it all sounds a little ominous for frequent reporters. Maybe a little worse than the 'time heals all' prescription, maybe not - but certainly worth watching.
SpamCopAdmin
I just submitted a batch out of Held Mail and they mostly processed OK. Once in a while I got thrown back to the spam I just reported, but hitting "Report Now" again took me to the next spam.

Not normal behaviour, but not horrible.

And not something I'm going to file a bug about until it gets to the point where it's happing mostly all of the time.

- Don -
Farelf
From the Newsgroups:
QUOTE(RW @ news.spamcop.net, Wed, 20 May 2009 04:19:06 +0000 (UTC))
There's some hot-patching going on today to fix some critical issues, one server at a time. This could be you getting bounced around from server to server, which may not be exactly in sync, creating some errors.

If we see problems persist into Wednesday, we'll file a bug. In the meantime, I'm going to bypass the couch and go straight to bed ;-)

Richard
StevenUnderwood
QUOTE(SpamCopAdmin @ May 20 2009, 12:13 AM) *
I just submitted a batch out of Held Mail and they mostly processed OK. Once in a while I got thrown back to the spam I just reported, but hitting "Report Now" again took me to the next spam.

Not normal behaviour, but not horrible.

And not something I'm going to file a bug about until it gets to the point where it's happing mostly all of the time.

It is still happening this morning. I have only reported 2 so far (one free account, one associated with my webmail account) but both ended with the Report Now leading back to the just reported spam.

Remember that this is the same issue we were having after the last big update that required the hotfix be applied. Perhaps the latest fix undid that fix?
Farelf
QUOTE(StevenUnderwood @ May 20 2009, 09:37 PM) *
...Remember that this is the same issue we were having after the last big update that required the hotfix be applied. Perhaps the latest fix undid that fix?
Stolen from NGs
QUOTE
From: RW <nobody[at]spamcop.net>
Newsgroups: spamcop
Subject: Re: parser not working
Date: Wed, 20 May 2009 18:03:34 -0600
Organization: SpamCop
Message-ID: <gv25ol$n8p$1[at]news.spamcop.net>
NNTP-Posting-Date: Thu, 21 May 2009 00:03:34 +0000 (UTC)
Xref: news.spamcop.net spamcop:171510

RW wrote:

> There's some hot-patching going on today to fix some critical issues,
> one server at a time. This could be you getting bounced around from
> server to server, which may not be exactly in sync, creating some errors.
>
> If we see problems persist into Wednesday, we'll file a bug. In the
> meantime, I'm going to bypass the couch and go straight to bed ;-)

This did have to do with the hot patching that occurred Tuesday and the
servers being left not pointing at the master DB. We're told this has
been fixed today.

Richard
Any observations to the contrary should be reported to SC Admin/deputies, mention 'here' as well would be appreciated.

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