Full Version: [Resolved] New Glitch
Has anyone noticed that since the recent upgrade there is a high number of failed reports, that assume reports have already been sent? I don't know if it is a real failure to recognize new spam or the reported spam is not being cleared in time from the queue..I'll pay attention next time..
QUOTE(dra007 @ Aug 20 2009, 08:52 AM) 
Has anyone noticed that since the recent upgrade there is a high number of failed report now that assume reports have already been sent? I don't know if it is a real failure to recognize new spam or the reported spam not being cleared in time from the queue..I'll pay attention next time..
Not sure if you're saying the same thing here as I did in http://forum.spamcop.net/forums/index.php?...ost&p=72611 and the follow-on newsgroup posts.
QUOTE(Wazoo @ Aug 20 2009, 05:47 PM)
Not sure if you're saying the same thing here as I did in http://forum.spamcop.net/forums/index.php?...ost&p=72611 and the follow-on newsgroup posts.
If dra007 isn't saying the same thing then I certainly am. I saw this twice when sending about ten reports.
Didn't this happen last time SpamCop was upgraded?
QUOTE(Wazoo @ Aug 20 2009, 12:47 PM)
Not sure if you're saying the same thing here as I did in http://forum.spamcop.net/forums/index.php?...ost&p=72611 and the follow-on newsgroup posts.
sounds like exactly the same issue, only I submitted by dragging the mail into the held mail folder (in IMAP; IE) and then reported as above... I just submitted two e-mails the same way and had only one returned for reporting..so something does seem out of sink,..
I came to this forum to see if any one else had noticed this very thing (higher than usual 'already submitteds')...
I guess this topic will be more noticeable that the parallel but older one at http://forum.spamcop.net/forums/index.php?showtopic=10556 (because it deals with a specific symptom) but Wazoo's suggestion (in a newsgroup) has obvious merit if this is a continuing problem - that the specific server identity probably needs to be noted in case that has bearing on the problem. Some discussion kicked off in that other topic (post http://forum.spamcop.net/forums/index.php?...ost&p=72631).
QUOTE(dra007 @ Aug 20 2009, 06:52 AM)
Has anyone noticed that since the recent upgrade there is a high number of failed reports, that assume reports have already been sent? I don't know if it is a real failure to recognize new spam or the reported spam is not being cleared in time from the queue..I'll pay attention next time..
Yes, I have seen this happen to about half of the submissions each day since the system came back online after the 08/19/09 upgrade. I use the forwarding method to report spam. Each time the duplicate report error message has displayed, upon page refresh from the previous report, the new page's 'Report Now' link will be the color indicating a previously visited link (red), rather the color of an unvisited link (blue) as it would be normally.
I am certain none of those spam emails was forwarded more than once because I move each one to a special SpamCop holding folder as they are forwarded. Now that I read the other thread that mentioned reporting the server ID, I will make note of that info if the problem continues.
I was 3 for 3 just now with the following data:
<!-- Original Parse
<!-- Page showing: Report Now in pink (page in history)
<!-- Parse showing: Reports regarding this spam have already been sent
I'm thinking it would be the second line that would indicate the error because that server is finding the next available parse incorrectly, but I see 3 different servers showing here so that could be code or slow database update.
<!-- Original Parse
<!-- Page showing: Report Now in pink (page in history)
<!-- Parse showing: Reports regarding this spam have already been sent
CODE
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
I'm thinking it would be the second line that would indicate the error because that server is finding the next available parse incorrectly, but I see 3 different servers showing here so that could be code or slow database update.
I also came to this forum to find out whether anyone else is having this problem. I have noticed quite many "reports have already been sent" messages for spam that I have definitely forwarded only once. I even got it for at least one spam mail that SpamCop commented with "Yum this spam is fresh!"
I find this rather annoying because reporting all the spam I receive takes a lot of time. I don't know whether reporting all that spam has any effect anyway, but at least I want SpamCop to handle the spam I forward instead of rejecting it as having already been reported!
I find this rather annoying because reporting all the spam I receive takes a lot of time. I don't know whether reporting all that spam has any effect anyway, but at least I want SpamCop to handle the spam I forward instead of rejecting it as having already been reported!
Here we go again:
How old the spam is has no affect... from what I am seeing, it is likely the last spam you just parsed, trying to be parsed again. If you note the TrackingURL for each spam you report and the link for the "Report Now", they are likely the same.
I was 3 for 3 from my paid email home account earlier... just now 12 for 12 on my free work account
I was 3 for 3 from my paid email home account earlier... just now 12 for 12 on my free work account
CODE
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www2 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
>
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www1 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
<!-- SpamCop::Web::Look $Revision: #13 $ produced by prod-sc-www3 -->
QUOTE(StevenUnderwood @ Aug 21 2009, 01:51 PM)
How old the spam is has no affect... from what I am seeing, it is likely the last spam you just parsed, trying to be parsed again. If you note the TrackingURL for each spam you report and the link for the "Report Now", they are likely the same.
So what does that mean? Is there anything I am doing wrong, or is this a bug?
QUOTE(Eisenbart @ Aug 21 2009, 08:10 AM)
So what does that mean? Is there anything I am doing wrong, or is this a bug?
You are not doing anything wrong... it is a bug in the code somewhere. It has happened after other upgrades as well.
Ha! New feature of the bug, if you click the:
"Remove all unreported spam"
And the machine reports:
"Removed 0 unreported messages"
And then you can go back and find no unreported spam, and, for me anyway, it stayed that way for several submissions.
Note: using the web interface to copy and paste stuff to the engine.
"Remove all unreported spam"
And the machine reports:
"Removed 0 unreported messages"
And then you can go back and find no unreported spam, and, for me anyway, it stayed that way for several submissions.
Note: using the web interface to copy and paste stuff to the engine.
It is still happening today so it is not just a temporary glitch.
I haven't quite sorted out some of the differences i the presentation of this glitch, though haveing to assume that they are due to the same cause.
I conjecture;
spam is submitted, assigned to a specific parsing server. Various other systems, resources tapped for the parsing and analysis functions, data gathered up to generate the Report. When the Send Report Now button s pushed/function is called, the outgoing Report is submitted to the e-mail server for processing. It would be assumed that at this point, the database would be touched, flags set for status, maunged spam saved, etc. It is also at this point that it would seem that there is a communication problem between those various servers (parser, e-mail, database)
I've ruled out that it's a parsing server issue, having so many go though the same identified system, some sailing through just fine, others having this non-reported/already sent issue .. still running about 50%
What I do find interesting is that between notes here and my own logs, I'm only seeing three parsing servers involved thus far. Kind of hard to believe that only three systems would be keeping up with the load and yet (perhaps) having the issue that they are still too fast at making some 'status' decisions based on other server input/output/status signals.
I conjecture;
spam is submitted, assigned to a specific parsing server. Various other systems, resources tapped for the parsing and analysis functions, data gathered up to generate the Report. When the Send Report Now button s pushed/function is called, the outgoing Report is submitted to the e-mail server for processing. It would be assumed that at this point, the database would be touched, flags set for status, maunged spam saved, etc. It is also at this point that it would seem that there is a communication problem between those various servers (parser, e-mail, database)
I've ruled out that it's a parsing server issue, having so many go though the same identified system, some sailing through just fine, others having this non-reported/already sent issue .. still running about 50%
What I do find interesting is that between notes here and my own logs, I'm only seeing three parsing servers involved thus far. Kind of hard to believe that only three systems would be keeping up with the load and yet (perhaps) having the issue that they are still too fast at making some 'status' decisions based on other server input/output/status signals.
Just had a little glitch of my own, not identical to others' but related I think.
I reported a spam (that had been forwarded to SC and detained by the filters) but it was not cleared from my queue; when I clicked the "Report now" link I saw the message, together with a note that it was already reported. I tried the "remove all unreported spam" route but it did not immediately work. A couple minutes later, however, and all seems well. So, perhaps there is simply a timing problem somewhere.
-- rick
I reported a spam (that had been forwarded to SC and detained by the filters) but it was not cleared from my queue; when I clicked the "Report now" link I saw the message, together with a note that it was already reported. I tried the "remove all unreported spam" route but it did not immediately work. A couple minutes later, however, and all seems well. So, perhaps there is simply a timing problem somewhere.
-- rick
yes, it seems to be a timing problem...for my last messages I had to refresh the report now page a couple of times before I saw the report now being queued...
PS. On the same token the reports come back incredibly fast, so I assume something has been done to boost up the processing speed..
PS. On the same token the reports come back incredibly fast, so I assume something has been done to boost up the processing speed..
With my last couple of reporting sessions, I have not seen any problems where I was seeing nearly 100% yesterday... either it is load related or something has been fixed.
09:00 I had about 50% problems
10:45 I had 0% problems
15:45 I had 0% problems
09:00 I had about 50% problems
10:45 I had 0% problems
15:45 I had 0% problems
Don't kow if what I'm seeing is the same issue or not.
I submit only by copy-paste, not by forward-as-attachment, because my SMTP server is likely to drop mail containing spam, even as attachment.
What I'm seeing is that, since the latest "software update" a few days ago, on the "Reports have been sent" page I often see the line: "You have unreported spam - Report now" with "Report now" in the colour for "visited links". If I click that "Report now" link, I see a repeat of the latest parse, with "Reports have already been sent". OTOH, if I ignore the "Report now" link and click the "spamcop.net" banner instead, I'm brought to a "Welcome registered user" page without the "unreported spam - Report now" line.
I suspect that there's a speed problem in the software - the reports-sent page is sent too fast, so to speak, before the latest spam has been cleared away. Maybe adding a small "sleep" (on the order of one second) before sending the reports-sent page would clear this issue?
I submit only by copy-paste, not by forward-as-attachment, because my SMTP server is likely to drop mail containing spam, even as attachment.
What I'm seeing is that, since the latest "software update" a few days ago, on the "Reports have been sent" page I often see the line: "You have unreported spam - Report now" with "Report now" in the colour for "visited links". If I click that "Report now" link, I see a repeat of the latest parse, with "Reports have already been sent". OTOH, if I ignore the "Report now" link and click the "spamcop.net" banner instead, I'm brought to a "Welcome registered user" page without the "unreported spam - Report now" line.
I suspect that there's a speed problem in the software - the reports-sent page is sent too fast, so to speak, before the latest spam has been cleared away. Maybe adding a small "sleep" (on the order of one second) before sending the reports-sent page would clear this issue?
This is the same issue... it does not matter how the messages are getting to the parser.
While I last reported and experienced 0% errors over the weekend, yesterday I saw ~15% error rate... better than it was, but still happening. With that data, it may also be load related as I believe the reporting load is heavier during the week than the weekends.
While I last reported and experienced 0% errors over the weekend, yesterday I saw ~15% error rate... better than it was, but still happening. With that data, it may also be load related as I believe the reporting load is heavier during the week than the weekends.
QUOTE(StevenUnderwood @ Aug 25 2009, 08:03 AM)
This is the same issue... it does not matter how the messages are getting to the parser.
While I last reported and experienced 0% errors over the weekend, yesterday I saw ~15% error rate... better than it was, but still happening. With that data, it may also be load related as I believe the reporting load is heavier during the week than the weekends.
While I last reported and experienced 0% errors over the weekend, yesterday I saw ~15% error rate... better than it was, but still happening. With that data, it may also be load related as I believe the reporting load is heavier during the week than the weekends.
FWIW, I am having the same issue. I came here to see if it had already been reported. I noticed it a couple days ago, again right after the upgrade on the reporting side. I just now reported one spam via email and received the dreaded "unreported spam" followed by the "reports have already been sent." I then went into my "held" email and quick-reported all but one (same a-hole spammer as the one I reported via email) and submitted that one for reporting so I could add some comments and report the website. Again, I got the dreaded "unreported spam" followed by the equally dreaded "reports have already been sent."
So, I can only hope that someone is making the Deputies and Ironport aware of the problem.
QUOTE(mrmaxx @ Aug 25 2009, 09:18 PM)
...So, I can only hope that someone is making the Deputies and Ironport aware of the problem.
Should think they are seeing it too but without feedback it's best not to assume anything, I have sent an email to Don.
QUOTE(Farelf @ Aug 25 2009, 05:59 PM)
Should think they are seeing it too but without feedback it's best not to assume anything, I have sent an email to Don.
IIUC from one of the above posts, Wazoo seems to be "in the know but under a gag rule". By open-source standards, this would mean that if the details were known it might entail a security liability (such as, let's say, unveiling a possible hole to a DOS attack). But then OTOH maybe IronPort is, just like Microsoft-Megabucks, under the misguided impression that it's better to always keep everything hush-hush at all times.
QUOTE(A.J.Mechelynck @ Aug 26 2009, 12:16 AM)
...this would mean that if the details were known it might entail a security liability (such as, let's say, unveiling a possible hole to a DOS attack). But then OTOH maybe IronPort is, just like Microsoft-Megabucks, under the misguided impression that it's better to always keep everything hush-hush at all times.
Hey, Tony, I'm the appointed paranoiac, are you aiming for the job? 
But yes, I'm sure there are all sorts of situations where things said in public (here and elsewhere) could give aid and comfort to the ungodly not to mention that spammers can even get themselves SC reporting accounts and conduct their own little 'laboratory' sessions to try out their tricks. But I think, for the most part these days, their hight-volume, distributed and flexible botnet-based 'business model' probably doesn't require such sophistication or effort in the spam delivery operation - if it did they could surely get easier (and real) jobs and make much more money.Anyway, I have a response, there is a high-priority request lodged for a fix.
QUOTE(Farelf @ Aug 25 2009, 06:52 PM)
Hey, Tony, I'm the appointed paranoiac, are you aiming for the job? [...]
[...]Didn't know there was any
— I was just acting my usual helpful persona, always ready to give whatever answers I know (or think I know) even if someone else is better placed to answer — after all, (s)he might just have gone to bed or to work, in which case the guy/gal hollering for help (or just wondering why something is this way and not otherwise) might have to wait a further 8 hours or so. Also guessing "to the best of my knowledge" where I don't know the answer.Not aiming for any job — in fact, if I got a job it might take away my benefit for 66% invalidity (neuro-psychiatric) and possibly raise my tax level so far that my income would actually become lower. No thanks, non-profit non-mandatory mutual help is just the kind of occupation that fits me.
QUOTE(A.J.Mechelynck @ Aug 26 2009, 04:52 AM)
...I was just acting my usual helpful persona, always ready to give whatever answers I know (or think I know) even if someone else is better placed to answer — after all, (s)he might just have gone to bed or to work, in which case the guy/gal hollering for help (or just wondering why something is this way and not otherwise) might have to wait a further 8 hours or so. Also guessing "to the best of my knowledge" where I don't know the answer. ...
Same as most of us then 
and such efforts much appreciated, it takes as many as can spare the time to keep the response time reasonable. As Wazoo has often said, nothing worse than those other 'help' venues one surfs into on a web search, only to find the unanswered question languishing, sometimes for years. Effort of all volunteering their considerable knowledge, experience and research/analytical skills with scant and infrequent acknowledgment is nevertheless what makes it work.And not forgetting SC Admin Don, who provided the fairly-near immediate response mentioned in my previous post. It is not apparent (because I left my posting a while should he elect to post) but he provided the intercession and answer straight away.
I think people should continue to document any "unreported spam" - "reports already sent" observations here should they continue. They may be of diagnostic value (hopefully for SC Engineering, not - as Tony has raised such spectre/specter - for spamscum
)
QUOTE(Farelf @ Aug 26 2009, 07:10 AM)
[...]
I think people should continue to document any "unreported spam" - "reports already sent" observations here should they continue. They may be of diagnostic value (hopefully for SC Engineering, not - as Tony has raised such spectre/specter - for spamscum)
I think people should continue to document any "unreported spam" - "reports already sent" observations here should they continue. They may be of diagnostic value (hopefully for SC Engineering, not - as Tony has raised such spectre/specter - for spamscum
)Well, I had one just now on a "cancelled" report for http://www.spamcop.net/sc?id=z3256570999z8...1795aaeedf16aaz -- and, of course, by now the error has cured itself.
QUOTE(Fonman805 @ Aug 21 2009, 01:36 AM)
Yes, I have seen this happen to about half of the submissions each day since the system came back online after the 08/19/09 upgrade. I use the forwarding method to report spam. Each time the duplicate report error message has displayed, upon page refresh from the previous report, the new page's 'Report Now' link will be the color indicating a previously visited link (red), rather the color of an unvisited link (blue) as it would be normally.
I am certain none of those spam emails was forwarded more than once because I move each one to a special SpamCop holding folder as they are forwarded. Now that I read the other thread that mentioned reporting the server ID, I will make note of that info if the problem continues.
I thought the double reporting problem had cleared up over the weekend but it returned on Monday, and continues with most submissions.
Tonight there is a new wrinkle. I submitted a single spam by the forwarding method a short while ago. Next I came to the website to complete the report. After submitting the report it appeared again right away, showing it had already been submitted. I clicked Report Now just to be sure there were no other backlogged reports waiting. There were, but it was the same previously submitted report for the third time. I clicked Report Now and the next page had the same report again. This happened a total of four times before it was finally gone.
The tracking URL of the associated message is
http://www.spamcop.net/sc?id=z3256581110zf...e0cac8b61937d9z
Still happening.
When the usual blue link 'Report spam' turns Pink I know right away to not even bother clicking it. Instead I click on 'Held Mail' tab and then back again to 'Report spam' tab. Then the link is no longer Pink. This bug stinks.
Link, Pink, Stink Hey I made a rhyme.....
When the usual blue link 'Report spam' turns Pink I know right away to not even bother clicking it. Instead I click on 'Held Mail' tab and then back again to 'Report spam' tab. Then the link is no longer Pink. This bug stinks.
Link, Pink, Stink Hey I made a rhyme.....
QUOTE(nealbscott @ Aug 26 2009, 02:05 PM)
Still happening.
When the usual blue link 'Report spam' turns Pink I know right away to not even bother clicking it. Instead I click on 'Held Mail' tab and then back again to 'Report spam' tab. Then the link is no longer Pink. This bug stinks.
When the usual blue link 'Report spam' turns Pink I know right away to not even bother clicking it. Instead I click on 'Held Mail' tab and then back again to 'Report spam' tab. Then the link is no longer Pink. This bug stinks.
You do not even need to click the Held Mail tab... simple clicking the "Report spam" tab gives me a clear link each time... and saves 2 clicks over your method
QUOTE(nealbscott @ Aug 26 2009, 08:05 PM)
Still happening.
When the usual blue link 'Report spam' turns Pink I know right away to not even bother clicking it. Instead I click on 'Held Mail' tab and then back again to 'Report spam' tab. Then the link is no longer Pink. This bug stinks.
When the usual blue link 'Report spam' turns Pink I know right away to not even bother clicking it. Instead I click on 'Held Mail' tab and then back again to 'Report spam' tab. Then the link is no longer Pink. This bug stinks.
Yeah, I don't have a "Held mail" tab but by clicking the Spamcop banner the line goes away and I'm ready to paste the next spam. Maybe pasting it rightaway would even be enough, since I cannot use spam forwarding (my SMTP server drops spam-as-attachment).
No more double reports so far tonight. Three separate spam messages submitted by forwarding, only one report shown each time.
QUOTE(Fonman805 @ Aug 26 2009, 04:12 AM)
I thought the double reporting problem had cleared up over the weekend but it returned on Monday, and continues with most submissions.
Tonight there is a new wrinkle. I submitted a single spam by the forwarding method a short while ago. Next I came to the website to complete the report. After submitting the report it appeared again right away, showing it had already been submitted. I clicked Report Now just to be sure there were no other backlogged reports waiting. There were, but it was the same previously submitted report for the third time. I clicked Report Now and the next page had the same report again. This happened a total of four times before it was finally gone.
Tonight there is a new wrinkle. I submitted a single spam by the forwarding method a short while ago. Next I came to the website to complete the report. After submitting the report it appeared again right away, showing it had already been submitted. I clicked Report Now just to be sure there were no other backlogged reports waiting. There were, but it was the same previously submitted report for the third time. I clicked Report Now and the next page had the same report again. This happened a total of four times before it was finally gone.
Yeah... I just had that problem... I tried to report two spams via forward to reporting address. The first one kept coming back as "already reported" three times. I finally gave up and clicked "remove all unreported spam." The good thing it was two copies of the same spew, so no real reporting was lost.
HOWEVER I just went to "held mail" (I'm a SpamCop mail customer) and quick reported all but one message that I keep seeing (for over a week now, I've been reporting the same idiot's spew: "You may have a check waiting!") I tried to queue a fresh copy of that same spew, but now it's like the "remove all unreported spam is killing everything I try to queue! This is highly annoying!
QUOTE(Fonman805 @ Aug 27 2009, 04:14 AM)
No more double reports so far tonight. Three separate spam messages submitted by forwarding, only one report shown each time.
I spoke too soon. Everything was good through most of Thursday (8/27), but later tonight I started getting random double reports again. Then a short while ago I had one already reported spam that kept coming back five more times before the next unreported spam would show up. This is becoming very annoying.
QUOTE(Fonman805 @ Aug 28 2009, 10:37 AM)
[...] Then a short while ago I had one already reported spam that kept coming back five more times before the next unreported spam would show up. This is becoming very annoying.
Sounds like I'm lucky. So far, mine have been going away as soon as I go back to the "Welcome registered user" page.
it's not getting any better, if anything I am starting to see up to 3 failures to clear queue in a row for the same spam.... I am surprised this would go unnoticed by the powerful for so long now..
QUOTE(dra007 @ Aug 29 2009, 12:30 AM)
it's not getting any better, if anything I am starting to see up to 3 failures to clear queue in a row for the same spam....
Bad to hearQUOTE(dra007 @ Aug 29 2009, 12:30 AM)
... I am surprised this would go unnoticed by the powerful for so long now..
Not unnoticed, it has been noticed alright - but an announcement perhaps? Maybe it is 'all hands to the pumps' at the moment, in terms of priorities. But yes, there is something of an informational vacuum developing and growing frustration and uncertainty. I can only reflect that Don and Ellen and Richard between them have always told us a much as they can, as soon as they can.QUOTE(Farelf @ Aug 28 2009, 07:25 PM)
Bad to hearNot unnoticed, it has been noticed alright - but an announcement perhaps? Maybe it is 'all hands to the pumps' at the moment, in terms of priorities. But yes, there is something of an informational vacuum developing and growing frustration and uncertainty. I can only reflect that Don and Ellen and Richard between them have always told us a much as they can, as soon as they can.
Maybe there's nothing yet to report? (besides, of course, "we're doing our damnedest to find and fix the bug but we aren't there yet")
We're aware of the problem and I have filed a high priority request for a fix.
Unfortunately, this is an intermittent type of problem. which makes it *very* hard to find and fix.
I wish I had more for you, but I don't. All we can do is wait.
Sorry.
- Don D'Minion - SpamCop Admin -
.
Unfortunately, this is an intermittent type of problem. which makes it *very* hard to find and fix.
I wish I had more for you, but I don't. All we can do is wait.
Sorry.
- Don D'Minion - SpamCop Admin -
.
I'm sure you remember we had similar issues with one of the last releases as well... it would not be as simple as the same issue repeated again, would it?
The problem still persists.
QUOTE(Eisenbart @ Aug 29 2009, 04:27 PM)
The problem still persists.
In fact I just now ssaw a new symptom... 3 times while parsing my last 8 spams, the page that should have shown the "Report Now" link showed no links at all, like all reporting was complete. Hitting the "Report spam" tab always returned the link I was expecting. I also had 1 of the already reported links in this set, so 4 out of 8 had a problem.
QUOTE(StevenUnderwood @ Aug 30 2009, 01:29 AM)
3 times while parsing my last 8 spams, the page that should have shown the "Report Now" link showed no links at all, like all reporting was complete. Hitting the "Report spam" tab always returned the link I was expecting.
The same thing happened to me today. Hope the whole thing will be fixed soon, as about one quarter of the reports for the spam I am forwarding has "already been sent". This is really annoying, as I am getting about one hundred spam emails a day and reporting them takes a lot of time. With the current glitch, much of it is wasted.
EDIT1: The problem even seems to be getting worse: I just had to hit the "Report spam" tab five or ten times for SpamCop to return the "Report Now" link. I would not have noticed that there were still messages left to be reported if it wasn't for the time stamp of the last reported spam that said something like 30 Aug 2009 17:31:33 +0200, which means almost 24 hours ago. But as I had learned from experience that SpamCop processes spam in first in first out order, I could tell that there must be more spam in the queue, as I had forwarded more spam emails this morning.
EDIT2: Currently the "Report Now" link almost never shows up without hitting the "Report spam" tab at least once, often around five times. With hundreds of spam emails in the queue, this makes reporting even more time consuming. I wanted to pull the emergeny brake and clicked on the "Remove all unreported spam" link, but, much to my surprise, that gave me a message that said "Removed 0 unreported messages". And after hitting the "Report spam" tab again about four or five times, the "Report Now" link showed up again. Looks like everything is going awry with SpamCop at the moment, you can neither report spam nor get rid of the messages in the queue. Wouldn't it be a good idea to go back to the previous version of SpamCop? I haven't noticed any differences anyway, except that the upgrade seems to have messed up everything.
It seems that SpamCop is choking on a single message in my case:
http://www.spamcop.net/sc?id=z3271063302zd...b5d04171adcc7cz
When I try to report it, it says that it had already been reported, which, in this case, is even true for a change. That's because it showed up again and again each time I hit the "Report Now" link.
http://www.spamcop.net/sc?id=z3271063302zd...b5d04171adcc7cz
When I try to report it, it says that it had already been reported, which, in this case, is even true for a change. That's because it showed up again and again each time I hit the "Report Now" link.
It first seemed as if the new problem had been fixed, but now SpamCop is choking on another message:
http://www.spamcop.net/sc?id=z3279987742z1...d098b9b2708808z
And I am still getting messages about spam already having been reported.
http://www.spamcop.net/sc?id=z3279987742z1...d098b9b2708808z
And I am still getting messages about spam already having been reported.
QUOTE(Eisenbart @ Sep 2 2009, 05:38 AM)
It first seemed as if the new problem had been fixed, but now SpamCop is choking on another message:
http://www.spamcop.net/sc?id=z3279987742z1...d098b9b2708808z
And I am still getting messages about spam already having been reported.
http://www.spamcop.net/sc?id=z3279987742z1...d098b9b2708808z
And I am still getting messages about spam already having been reported.
Well, there's Reporting and then there's Reporting .....
Reports regarding this spam have already been sent:
Re: 69.4.239.96 (Silent report about source of mail)
Reportid: 4513257523 To: mole[at]devnull.spamcop.net
Re: http://www.sundaeshops.net/myhouse/wired.jsp (Silent report about spamvertisement)
Reportid: 4513257528 To: mole[at]devnull.spamcop.net
says that your Reports aren't going anywhere but the statistics database amyway ...???? From this side of the screen, I can't see any signs of "choking" on the parse results, so not sure what you're trying to describe with that specific word.
Anyways ... the historical scenario is that things will just start working fine when it's fixed. There may be an announcement of the applied solution or there won't be any mention of it at all.
Well, maybe my use of the word "choking" was misunderstandable. What I was trying to say is that the message showed up again and again, like SpamCop was unable to "swallow", or process, it.
Yes. It is a known problem and we are told it is being worked on. All of us are seeing the same thing... if you see any new symptoms, please post them for confirmation.
Hi. I often forward a bunch of messages to spamcop, and then login and report them all, using the "report now" link (I think that is the spelling/words of the link) that shows on the screen as "unreported spam". In the last week (or maybe two) that link seems to be using an old cache or something, that it is often pointing to the same spam I just reported. Sometimes if I refresh the page, the link will update, other times, I click on the "report now" button, and it says, "you've already reported this spam", and then has the same link to itself at the bottom of the page. Yesterday, I clicked on the link probably five times, and it never refreshed to the next spam. So, I just clicked on the "remove all unreported spam", and didn't report the last one.
It'd be nice to fix that, as it is handier than clicking on the link in each email.
It'd be nice to fix that, as it is handier than clicking on the link in each email.
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