Hi ,
i can someone can help on this.
My isp is chello (netherlands) and a few days ago i started to use mailwasher pro.
I thought that would be easy and was pleased to see it had a function to report the spam automatically to spamcop.
Yes i know we still have to confirm it but its easier....

But with all the help of their support forum i just cant get it to report.
And i had another talk with my isp and they said its not needed to use the login (under advanced- the smtp server doesnt require authentication)

So i tried that to,with all other things they suggested but i still get the error...
The smtp server cannot or will not send messages to submit.my-id-@spam.spamcop.net
the problem occurred while trying to send the email to submit.my-id-@spam.spamcop.net

anyone has any knowledge with this?
Hopefully someone with chello also...

Clearing the air somewhat ... are you able to e-mail submit your spam from your own chello e-mail account?

If not, then it would appear that chello has an outgoing block in place.

If yes, then it sounds like you eed to hit the MailWasher support forum after checking your settings from top to bottom again, comparing the MailWasher configuration to the settings in your own e-mail application.

hi ,

sure im able to report spam using my email client,using thunderbird or outlook express.
both work as they should.
and im reporting spam for maybe 2 years,i dont know exactly.
but i thought the spamcop report function was handy ,thats why i tried it.

as for their support forum.
we covered all setttings already,but there isnt much to configure..
only the submit to spamcop code,the smtp info,and thats about it..
so how can anything go wrong?

And as my isp chello stated...nothing is hold back , rejected or blocked in any way from their side.

So i was just hoping to get some feedback here on how to get this working,or maybe someone else who can figure this out who has chello as isp.

Or ,.....but thats the end of the line i guess,.....is there another program that allows reporting to spamcop the same way mailwasher does ?

Just any solution to the above would make me happy..

Is that the exact error message you are getting?

What SMTP Server and Port Number are you using in MailWasher and your other clients?

Also, please note that per I've been blacklisted,

Hello Jeff,

No im not using any bounce function.
Any bounce function is useless and sure fake,that would only work if every spammer uses his own email address,so believe me...i dont use that.

As for the config..

in the pamcop smtp field i entered " mail.chello.nl "
And under advanced button i entered server port " 25 "
No further authentication is entered,my isp also said it wasnt needed.
However its tried with and without !

As far as the configuration goes...thats it...

But, not answered yet (though may not matter, but ...) does this match your 'standard' e-mail application that you say does work?

yes it does...
all settings are the same...
the only standard port i see in thunderbird is 110

Anybody else see something "different" between these two posts?

Ignoring the fact that typically, this difference would be the SMTP connection and a POP3 connection .. just noting that this bit of factoid doesn't seem to have been noticed/pointed at in the responses. The numbers might be correct, but in the wrong spots for example. It's just hard to guess at what you are seeing, configuring, and the answers are a bit 'loose' thus far.

You also have Mailhosts configured?

The problem with mailwasher while it works very good one tends to stay out of touch with the ever evolving SpamCop

For instance did you know spamcop reporting system was down 24th August (for a major hardware upgrade) much of the day and may be a source of your troubles

Ideally you should consider upgrading to a full SpamCop Email account which accuratly filters your email from spam and virus before you get it. all spam is put in a Very Easy Reporting (VER) folder

hi ,

it seems that my answers are questionable?
Aren't you the pro's here?
Im sure i dont have to tell anyone what config thunderbird has?
And unless im mistaken,sending port is 25 and receiving port is 110 ...right ?
(thunderbird has only the config for receiving)

So why this post ?

So Wazoo...why you say..Anybody else see something "different" between these two posts?
This is confusing..

To be clear on a few things Wazoo,...i only see just 1 field in mailwasher that requires a port and thats OUTGOING.
And thats port 25 right?(thats the 25 mentioned)

And the only field that requires a port in thunderbird is receiving and thats port 110 ..

For petzl,....The work done on 24th has nothing to do with this.
This is going on for days no.
I can report with forwarded ,no problem there...

And i can understand your selling an account at spamcop but to be honest that wasnt my request.
Im hoping for any guru getting online here who has chello and is willing to try this out..

Or like i asked in first post,is there another program that has the function to report to spamcop like mailwasher supposed to do ?

John:
Spamcop does not "support" the mailwasher program or any other third party add on. There are some add-ons listed in the FAQ as a convienience. Your support should be coming from the mailwasher people. Especially if you can forward your email manually to the very same address on the very same machine.

One question I have not seen asked, you stated:
You do not state whether the my-id- part is your munging process or part of the actual error message. I think to this point it has been assumed to be your munging (which is good) but by not mentioning, something may have been lost.

Munging?
in dutch that means?

Anyway..the my ID ,.. :0...sure thats naturaly my ID used in the report process..but taken out to prevent whatever...
So yes....my proper id is used.

But im suprised to hear this..
We dont support "third party add on"..?

Are we here to fight spam?
So doesnt that mean with every tool we can get our hands on?
Im no abuser ,nor am i using any bounce...

i even tried smtp.chello.nl ,but i knew that wasnt gonna do any good..
so it still rejected....

But this addon should be supported,if anyone abuses spamcop in anyway he should be kicked out from further use of the service.
But third party add ons should be supported as well..

But i still have no solution to this..

By this I mean the volunteers here do not support this any more than we support Windows, Linux, or any of the thousands of products out there. This is a support for Spamcop. It does not look like it is spamcop rejecting themessage so there is little we can help you with.

Ok thanks,

welll you,their support forum and myself are out of options.

You haven't exactly answered that question. If what you quoted is directly from MailWasher, please state that. If it is from an email, please post the email, without the spam body and munging what you need to munge. Thanks!

Hi jeff,

The quoted message(error) is what the popup shows when i hit the button PROCESS MAIL.
So its mailwasher that shows the error..

Hereby some extra info.....
The socket log....

Their support forum pointed out the following also..

"550 you are not allowed to send mail to <submit.-id-@spam.spamcop.net>"

Any idea?
(names etc...are changed)

You should ask the Chello people who support your use of email "Why am I and my MailWasher not allowed to send mail to <submit.-id-@spam.spamcop.net> through your mailserver mail.chello.nl?", "What did I do wrong?", and "How can we work together to find a solution that will allow me to again report spam via MailWasher and SpamCop?" (in Dutch, if necessary).

This is reminding me of a period where I worked at a Honda motorcycle shop, helping them get through the spring rush. Folks would ask if the 'slime' products for 'preventing flat tires' actually worked. From the "mechanic's" point of view, it wasn't a fair question, pointing out that the only tires 'we' saw with the slime installed were the ones where it didn't work (and cursed mightily at struggling to remove all traces of the goop) ... unknown would be the thousands of tires "out there" where the product was working as advertised.

"We" know that there are many MailWasher users out there. "We" know that there are many Thunderbird users out there. There are three users registered "here" using a chello.nl address, but you are the only one showing any posting activity.

Anything beyond that involves the guessing, trying to develop more data, and continuing to ask questions. I don't use MailWasher, I don't use Thunderbird ... simply trying to gather enough specific data to apply against what I know, what I've read, and what I can research to try to come up with "your solution" ...

Well wazoo,to be honest...i dont know anybody who still reports to spamcop..
I had my days i realy wanted to quit reporting..
And its very normal to find any automated solution to this frustrating hobby.

But sure its easy,yeah pay $30 and all solved..
But most people who still send the reports,that means..if you get 100 spam mails a day you still have to click that....report now...button..
Hundred times a day...

Does Thunderbird have the option to capture the same sort of diagnostic data? What one would like to see is the successful sending of the same spam/e-mail to the same submittal address. The comparison of the successful Thunderbird attempt and the failed MailWasher attempt would either clear things up as to the blocking action involved or provide some specific data to further pursue the issue with chello.

im not aware of such data function in thunderbird.
but its interestring to say that i get the same result when i use outlook express.
So its not related to the mail client.

I'm still only using a free-reporting account. I do not use e-mail submittal.

Though in all fairness, my spam load has gone down drastically after some HotMail idiot/bot closed down my 9+ year-old HotMail account for spamming, due to the mis/non-reading of my actual complaint that started with the abuse of a webTV newsfeed into the SpamCop newsgroups.

OE does have the capability to turn on logging. But, I'm a but confused now ... if you're saying that OE results in the same failure message, then ... the location of the problem seems a bit obvious, though raising the question of how Thunderbird allegedly gets around that blockage.

well i never said this was an thundebird problem...
the way i saw it that im using mailwasher and the problems indicated a submission problem.
so to my knowledge you guys were the best option (ext to their software support) to figure out the problem...
Thats what i was thinking anyway...
But im going round in circles...
Tomorrow my isp says ...everything is ok here...
That leaves me again standing like idiot nr 1

At this point you have me going in circles. Based on the earlier post that OE 'worked' but your last remark 'get the same error' ... I'm not sure I'm keeping up with the flow here.

As I stated in my last .. you are the one that said Thunderbird (and OE originally) submittals 'work' ... MailWasher does not. Now I read that OE now fails, perhaps I'm making an assumption that Thunderbird still 'works' ...???

If none work, it's a chello blocking action. If Thinderbird and OE work, then it's a configuration in MailWasher. If Thunderbird works, but both MailWasher and OE are now broken, then it's either a configuration issue or there is something off the wall involved. As you're in the driver's seat and the only one thus far to be able to 'see' the actual configuration screens, I believe I'm out of guesses.

No wazoo.....
There are a few situations....

I said
I mean by that WITHOUT mailwasher i can report spam as forwarded.,..
Like i always do with my mailclient !

But when i use mailwasher it needs a mail client (naturaly)
I just mean that whatever i use,outlook or thunderbird the result of ERRORS are the same.

How about ... some sort of authorization, say POP before SMTP .... your e-mail clients understand/handle this situation just fine. The MailWasher app only does SMTP, thus fails the authorization stage, and chello is rejecting the attempted "relay" attempt using their server ....????

I dont know...
Can you explain that?
Im just your averedge end/user...
But what your saying....is it possible mailwasher is that stupid that it doesnt recoqnise or accepts the address being mail.chello.nl instead of..smtp.chello whatever?

Possible question for chello folks. Do they use this type of authorization?
In general, doinf a POP3 access (to get yur e-mail) your client does a bit of a login to vetify that it's you and what mailbox needs to be accessed. Usually, a bit of a timer is started, such that any further e-mail processing relies on this "granted access" flag. What is suggested here is that you get your e-mail, take some time to handle it, eventually get around to sending some reports ... you use the MailWasher app, which jumps into the SMTP process, but the "timer" from the previous mail-run (POP access) has timed out, and therefore the SMTP attempt is rejected, as the "trust" is now gone.

Not a good explanation, but ....

Should not be the/an issue. http://home.nld.chello.nl/upcmnfc/start/support/ shows that both POP and SMTP are both assigned to mail.chello.nl ...

yes that they are both the same i already knew that...
but ok..you been a great help,like the others...but we have to wait till tomorrow.
then i can give some more info on what they said about this..
i hope you can give your feedback on my other started topic...

It is Mailwasher itself that is attemping to send/email the spam for reporting to spamcop (no other program)
So your SMTP setup in mailwasher is wrong (Mailwasher is reporting spam in this case the email program doing it, no other)

ERROR MESSAGE
Error 550 Relaying not allowed

RESOLUTION
This error message is coming from the mail server, not from MailWasher. This error means that the SMTP (outgoing) mail server did not recognize you as an authorized user and rejected your e-mail message. Most ISPs (ISP stands for Internet Service Provider, and this includes GCI) configure their mail servers to recognize only those computer IP addresses that are on an accepted list. If you use multiple ISPs, or just switched from another ISP, you are likely to encounter this problem. The solution is to change setting of the SMTP server for that mail account under your e-mail application:

What are my POP (or IMAP) and SMTP settings?

POP or IMAP is your incoming mail setting and SMTP is your outgoing mail setting. You need to consult your documentation from your email provider for these settings, or see the MailWasher® Pro help for more information.

While Mailwasher is very good as it allows you to not only whitelist email addresses it also allows you to use the best most accurate Blocklist around SCBL along with others. It also by immediatly reporting spam is attacking the spammer

It is still not as good as a full SpamCop Email address

http://www.mailwasher.net/tutorial.php?s=3
http://www.mailwasher.net/tutorial.php?s=5

The problem with this is Mailwasher Pro has not been updated for over 12 monts
For less than $US35 bucks ypu can get the very best and easiest to use a SpamCop Email acount

Which is easy to set up. Downloads ALL your email accounts in one go accuratly removing all spam and virus with zero email, including spam deleted. Spam is put in a VER folder for you to just check first before rorting (thus getting blocked by SCBL

Things like Thunderbird have not yet been setup for MailWasher ( I would suspect your 30 day free trail for Mail washer is over)

By the way I have zero connection with SpamCop other than a paying user in Sydney Australia and just don't argue with the Very best

And when are you comming to Austraia? I thought except for your Euro Princess have? Heaps of Dutch here already and all most welcome

ha..ha...ha..
Well if i had enough funds in the usa i might do it..

But i just had a conversation with a employee of my isp,not a helpdesk person but higher then that..

A thing i didnt tried yet was loging in at my webmail/directly at isp address.
So sending from my isp webmail to submite.ID..spamcop[at]blabla spamcop went fine,no problems so its not blocked...

Does this help?

You need to setup Mailwasher for both SMTP and POP

Mailwasher is a email client (on its own) that leaves email (That it does not either delete/report) on server for your OTHER email client (Thunderbird) to then retrieve

You need to set up MailWasher properly first (Mailwasher is 12 months old and can not do this yet for Thunderbird)

Hi,

Mailwasher is properly setup...
It doesnt require a heavy install.
I tried the manual install(just means setting up the port..)
And i tried the wizard..
And thats the same...

I suggest you install it and you see what i mean......

Not really. As you are "logged in" .. the authorization situation is already taken care of. The web-mail app's connection to the ISP's SMTP connection is not the same as your e-mail app's connection.

then im out of ideas and options..

Fire up OE, Tools | Options | Maintenance | check in the Email box | Apply | OK
Submit a spam to your e-mail submittal address via OE
Go look at / capture the log data .. compare that to what you've shown for the attempt via Mailwasher ... ask chello about the difference in the results

(turn the logging off under OE)

Well i think i know what you mean,however...you say "capture the log data" and you end with "turn the logging off under OE"

Isnt that the same?
How can i capture log data if logging is off?

(dont forget im seeing all in dutch,meaning things are named different..

well i tried it again with OE and all is the same..
i give up...

When you say all is the same, are you saying that the message went through or are you saying that you got the same type bounce error.

Wazoo's first step was to ensure logging was on, then have you send a message, then grab the logged data, then turn off logging. You had stated previously that sending an email from OE to your submit address worked. In this way you could show the 2 logs to your ISP and have them explain why it works for one and not the other.

well i think i found the function but have absolutely no clue where to find the log..

From OE Help


"Before contacting your ISP, you can create a log of the commands that have been sent to and from your e-mail servers. This can be useful for troubleshooting."

Under how to delete log files: "If you are using Windows 98, click the Windows Start menu, point to Find, and then click Files or Folders.
If you are using Windows 2000 or Windows Millennium Edition, click the Windows Start menu, point to Search, and then click For Files or Folders.
If you are using Windows XP, click the Windows Start menu, and then click Search.
In the text box, enter the log file.
Log files are named by server type and have a .log extension (for example pop3.log, smtp.log). If you don't know the exact name of the log file, type *.log."

That also is a way to find them so that you can show them to your ISP.

"Log files can get quite large. When you finish troubleshooting, make sure you clear this option using the steps provided above." (probably why Wazoo said to turn it off after you have gotten what you want).

Miss Betsy

hi betsy,

long time ...

well i already uninstalled mailwasher.
i also cannot find the logs you mention.
i did a search and with no result.
i use win xp pro

im gonna turn the spam filter of my isp on again.
i submitted maybe 50 or 60 spam by hand again today,but without any type of automation its hard to keep up.
i dont have the time for it..

everybody helped a lot in the search what the problem is but both forums including moderators couldnt find it.
the only chance was getting another chello user to install it and see what happens..
But ive spend hours and hours of checking..

Point is,when you use it you will see theres not that much to check...

Cannot find where to correct this (This is NOT how I set it up)

As I said mailwasher is a email client on its own unless the smtp and pop are set right it will not work

Hi petzl,

Well finaly you can show the same error.
Thats what i get..

But what i dont understand is ...
You say its a email client on its own ?
Hows that?
Whenever you hit process mail it uses the standard client,that is thunderbird or OE..
Interesting problem huh...

MailWasher is a email client in that it needs your "POP" to first retrieve then filter email on the server after filtering it deletes spam leaving non-spam for your other email client to download (in your case Thunderbird)

If you wish to report spam to spamcop using Mailwasher it then asks for SMTP settings to submit the spam. Trouble is it has a glitch and misconfigures your email address (as the graphic shows

Again you really need to try out the very best in automated spam & virus filters which is a SpamCop Email account You get the only email address you will ever need so far bullet proof from spammers and virus. PayPal is what I use to pay although there are other methods. If it is not your cup of tea refunds are cheerfuly given

sorry, but let me point out that this is not the "same" error you've been presenting. All you've provided thus far was
<submit.-id-@spam.spamcop.net> .... not quite the same bit of data as Petzel has offered up.

hi wazoo,

yes it is the same error,however..it can show in different ways.
but when i use the configuration as i should i get the error shown on the screenshot.
so take my word for it,errors are the same...