The new webmail system is now live. Please use only the webmail.spamcop.net URL, not the old beta site.

Please use this thread for comments on the new system. I'd like to start over on comments, so if you see issues with the new system put them here, even if you put them in the older thread, too.

Thanks
JT
Known Problems
I'm going to try to keep a running list of known issues here. If your issue appears in this list and you have new information to add, please post. Otherwise, understand that we're already aware and maybe working on your problem.

• Release doesn't actually release messages FIXED
• Frequent logins required
• Preview of MS Word documents broken FIXED

Known Issues

• Safari users will probably want to horizontally expand their browser window

I still need to login every time I return to the site. I have opened a problem report on this as well.

Previously, with the old system, my login credentials were saved as long as my IE window stayed open and I could return as often as needed. The new systen requires me to login each time or devote a window to webmail, which can be taken over depending on how I open other new windows. You had mentioned thinking it was cookie related during the Beta.

I check my email at least each hour and this is a pain I put up with for the Beta. I hope it can be resolved.

I have a HUGE problem with the message viewing...I don't like the drop down feature when touching the message or the subject line. I disengaged from the Beta cuz of this, it's just way too distracting as well as irritating.
I'm perfectly capable of reading the senders address in the header. I don't need to see it again in that "thing" now. I don't need to see the same subject 'dropped' down again when I hit the subject. I was prefectly capable of striking my enter key to view a message.
If this can be changed in the "Option" section, please tell me how. I've just spent a very frustrating 30 minutes - not being able to change that feature.

Thanks
FAC



Yes, I also have this same constant "login" problem. I guess I didn't stay in the Beta long enough to notice it. I check my mail almost as often & sometimes I have to login in the same tab & sometimes for some reason, the login begins a new tab.
I sure hope all problems can be solved.
Thank you
FAC

Message viewing is a vast improvement for me. Japanese is now viewable without requiring a change in the browser's character coding with every page change! (Actually it was just brain dead before. Now it works like it should.) Thanks.

Richard

I'm not sure this is a new or an old problem (or a problem with the browser), but I received an email from a Mac and I'm reading it on my Mac and there is a PDF file that is in the email as an attachment. There is a box that says

This message contains a Macintosh file.
The Macintosh resource fork can be downloaded <link removed> HERE.
The contents of the Macintosh file are below.

When I select the <link removed> HERE link, a new windows comes up and asks me if I want to open the file with Preview (the Mac's PDF viewer program), when I say "Okay" I get a message that says "File error. Couldn't open the file."

I'm not sure if that's new or it's always worked that way.

I think what's happening is that the file isn't getting downloaded to the mac so the Preview program can look at the file. I've tried it using the standard Safari browser and the Firefox browser and the behaviour is the same on both browsers.

Again I'm not sure if this is a new or an old problem as I just noticed it. It's not a big deal since I usually retreive email from spamcop to my local machine and then look at it.

Moderator Edit: Links removed as it appeared to possibly be private (?) No actual idea, as I only got to a login screen, but ... rather than tempt fate ....

Check your prefenences on the MAC (are you running the new Intel & OS X.4.something?). Also &/or try to download to the Desktop, then either double click to open with Preview or drag the file to the Acrobat Reader icon.
Good luck. (I also use Firefox & have an Intel iMAC...that I'm trying to learn).

I'm curious at this point about just what is being seen/contained that would cause a Linux system to offer up a notification that a 'resource file' existed .. expecially based on your (implied) description that the attachment was simply a file named xxxxx.pdf ....????? There may be more to the story (attachment) than what's stated here ... have you talked to the sender of that e-mail to find out exactly what was actually sent / how the PDF was created?

I'll agree, as I wouldn't expect the Horde/IMP application to try to 'stream' the file to you ... would rather believe that it's actually trying to do a download, and your "preview" mode isn't speaking the right language for that to happen.

More testing perhaps? Send a PDF from your computer to yourself to possibly rule out something in the sending of 'this' file ... a PDF sent from a Windows/Linus user to totally rule out the chance of an included 'resource' file ...????

Test e-mail sent with an included small PDF file from a Windows machine .. Subject Line: test PDF from a windows machine

I'm sure the new webmail system is very nice, but since I'm unable to access it at all, I can neither comment on it nor report the problem through the link! (Hence this account being registered with my GMail address: I can still access that...)

(Every time I log in, Firefox downloads a file named "webmail.php", after a long delay. Presumably a botched MIME type somewhere?)

I'm running a PowerPC Power Mac G5 with OS X 10.4.7. The email has a group of files attached (PDF, and several JPG files). The webmail app makes it look like there is a zip file that surrounds the entire file bunch. I can see the actual source of the file. It looks like this:



I'm not sure where the resource file is in there.

I got your email and sent you a reply. It didn't say anything about a resource file. When I clicked on the PDF file in the test message it came up and the Preview program was able to see it.

I'm the one that sent the original email. It was a CC that I sent myself and it ended up on spamcop from one of my POP3 machines. I sent it using Apple's email program. I put in some of the information in a reply above, but it may not be enough. The PDF was created with Adobe Illustrator.

I don't see a specific file that was sent as a "resource file".

It looks fine on the Mac, but shows some extra boxes on the Spamcop webmail app.

I also tried to see if Safari (Apple's web browser) worked better, but I get the same behavior on Safari (same resource fork stuff and Preview comes back with no file error).

BTW. The webmail interface doesn't look so good on Safari. In Safari, after I login, I see icons but no buttons at the top of the screen. If I select a few icons, the bottom part of the buttons get redrawn and I can see them, but it doesn't look like the old interface. Ahhh, I just figured out that if you widen the window, it looks correct. There is something different about how the buttons get moved around on the page when the window is narrower than it needs to be.

All the browsers have the same behavior when the window is too narrow, but Safari just messes up the buttons and icons in a different way than the other browsers.

Tell me if I can help by sending you anything. This is not a show stopper for me, I just thought I'd let you know.

I think I need to go to bed now, I don't think I'm making sense anymore.

http://instantbadger.blogspot.com/2006/08/...-applemail.html
http://marc.theaimsgroup.com/?l=imp&m=...8219013&w=2

Could go on .. this is a very popular complaint as it turns out ....
(note to JT, the second link specifically calls out Horde/IMP <g>)

Hi,

I also opened already a problem report:

With the new system I am no longer able to import CSV files into my webmail address book. I just deleted all my addresses there (as I did several times in the past) and tried to re-import all my addresses from an CSV file (this is because I have the actual data in another system...).

When I now click on "Next" only an empy screen is presented and nothing ever happens.

Any idea? Thanks!
Michael

Moderator Edit: extracted from the ancient Topic/Discussion this was posted in to at Whitelist based on subjects .... which seems obvious that there's no connection between that subject matter and this post ....???? [It wasn't posted there, I fumbled it trying to move it. Not for nothing am I known as 'good old conception-fingers' - Farelf]

As the "new webmail" is invoked, this should have theoretically been placed into the "new webmail" Topic in the "SpamCop E-Mail Account Help" Forum anyway ....???? .. moving it there ..

Hello Spamcop:

PC No.1 is running Linux/debian/Sarge & Firefox;
PC No.2 is running Win98SE & Firefox; and
PC No.3 is running WinXPHE & Mozilla.

None of them will access webmail from the new Login page, whether
I use the automatic fillin feature of Mozilla/Firefox or whether I type
in my username and password directly. The "loading" icon just spins
for a while and then stops. PC No.2 does a little better - a new page
loads, but it is blank.

PC's No.1 & 2 are behind a SmoothWall.org hardware firewall.
PC No.3 is connected through just a LinkSys router; the others
also go through the router.

Langford

Yes, lots of complaints about having to login over and over. This is probably the #1 issue at this time. I can tell you that it's set up to use persistent session cookies. I made a change last night and another a few minutes ago trying to correct this but I'm not sure if it will help or not.

Everyone please be patient, by the way. I want to get everything resolved, but there is only so much time and all the normal day-to-day stuff still needs to get handled. This isn't even the only system enhancement that's going on, there's other stuff in the background being improved and updated.

JT

If I'm reading messages and want to report one as spam, a pop-up box appears "Do you want to report this message as spam?" This happens every time. Is there some setting which will make the pop-up go away (or is some cookie not set correctly?). I tried to report this through the Problem link at the top, but after the message disappeared, it suggested that there was an error sending it!

I am finding the new program very, very S-L-O-W. Takes forever for the Inbox to come up.

This issue was covered in the forum discussion surrounding the webmail beta testing, here:

http://forum.spamcop.net/forums/index.php?showtopic=6849

The best advice is for Mac folks to widen their window until all the buttons "behave."

DT

Hello Spamcop:

PC No.1 is running Linux/debian/Sarge & Firefox;
PC No.2 is running Win98SE & Firefox; and
PC No.3 is running WinXPHE & Mozilla.

None of them will access webmail from the new Login page, whether
I use the automatic fillin feature of Mozilla/Firefox or whether I type
in my username and password directly. The "loading" icon just spins
for a while and then stops. PC No.2 does a little better - a new page
loads, but it is blank.

PC's No.1 & 2 are behind a SmoothWall.org hardware firewall.
PC No.3 is connected through just a LinkSys router; the others
also go through the router.

Langford

I'm seeing some server/database errors, mostly on logout:

A fatal error has occurred
Could not connect to database for SQL SessionHandler.
Details have been logged for the administrator.

They are browser independent, and because they happen on the way out, I can't use the built-in problem reporging function.

DT


Are you trying the "http" or the "https" version of the login URL? Either way, dump all your caches, history etc., do full restarts and try again and report back. I'm on a WinXP(HomeSP2) using Firefox (and IE, just to test), behind a Linksys router, and am having no problems logging in. The use of the automatic fill-in shouldn't have any effect whatsoever.

DT

Following up on my own post - I bit the bullet and tried IE on PC No.3,
with the result that I get a "The page cannot be displayed" error. The
offending page is: https://webmail.spamcop.net/horde/imp/redirect.php
When I look at the sourcecode for that page with Venkman's java scri_pt
Debugger, all I get is:
<
1
>

In a word: blank.

Langford

DT offered:
>Are you trying the "http" or the "https" version of the login URL? Either way, dump all your caches, history etc., do full restarts and try again and report back. I'm on a WinXP(HomeSP2) using Firefox (and IE, just to test), behind a Linksys router, and am having no problems logging in. The use of the automatic fill-in shouldn't have any effect whatsoever.

Nope; I cleared everything in Firefox - history, passwords, cookies, etc. I then logged out of debian and back in again. No effect. Now 'll try a restart of the PC.

Langford

And did you report it during the Beta? I don't recall seeing that problem brought up previously. If not, you can request a change, but please turn down your temper.

I actually like that feature because it only pops up (for me) after about a second of hovering and many times the subject is longer that the space I allow for it.

I'm not sure how or why you're winding up at that URL. I just did a login from the Linux prompt of a web server using Lynx and never encountered that page.

(on edit: Upon inspection of the login page source, I see that the "redirect.php" file is the "action" for the login form, but during all of my logins, I'm not ever seeing that page during the login process. If I load that URL directly, the page looks the same as the normal login page and I'm able to login normally.)

Be sure you're using this URL:

https://webmail.spamcop.net/

DT

Restarting the PC had no effect either.

When I remarked about a page not loading: https://webmail.spamcop.net/horde/imp/redirect.php

DT replied:
> I'm not sure how or why you're winding up at that URL. I just did a login from a web server using Lynx and never encountered that page.

> Be sure you're using this URL: https://webmail.spamcop.net/

I've tried both the http and https versions of the URL ...

Here's where that URL originates in the sourcecode of https://webmail.spamcop.net/

1 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "DTD/xhtml1-transitional.dtd">
2 <!-- IMP: Copyright 2001-2006, The Horde Project. IMP is under the GPL. -->
3 <!-- Horde Project: http://horde.org/ | IMP: http://horde.org/imp/ -->
4 <!-- GNU Public License: http://www.fsf.org/copyleft/gpl.html -->
5 <html lang="en-US"><head>
... snippage ...
56 <form name="imp_login" action="https://webmail.spamcop.net/horde/imp/redirect.php" method="post" target="_parent">

Langford

I sent 6 emails attachments from new spamcop webmail and file size was 2 kb.

I released 6 emails to Thunderbird and sent as attachment and file size was 43 kb.


This is what I am seeing in 2 kb email.

Subject: Fwd: 6 Forwarded Messages
Part(s): Download All Attachments (in .zip file) Download All Attachments (in .zip file)
Headers: Show All Headers
1 unnamed [text/plain] 0.01 KB Download


JP0505
2 unnamed [text/plain] 0.09 KB Download
[Attachment stripped: Original attachment type: "message/rfc822", name: "We cure any desease!"]
3 unnamed [text/plain] 0.08 KB Download
[Attachment stripped: Original attachment type: "message/rfc822", name: "Your Refill"]
4 unnamed [text/plain] 0.08 KB Download
[Attachment stripped: Original attachment type: "message/rfc822", name: "Your Refill"]
5 unnamed [text/plain] 0.08 KB Download
[Attachment stripped: Original attachment type: "message/rfc822", name: "Your Refill"]
6 unnamed [text/plain] 0.08 KB Download
[Attachment stripped: Original attachment type: "message/rfc822", name: "Your Refill"]

Continuing this research project in the absence of any admins:

When I apply Venkman's java scri_pt Debugger to the URL's

https://webmail.spamcop.net/
and
https://webmail.spamcop.net/horde/imp/

I get what look at first glance to be identical sourcecodes, 174 lines of code in each, and yet there is no file called index.htm, index.html, Index.htm, or Index.html at the second URL.

I've even tried using the IP address for webmail.spamcop.net:
https://216.154.195.51/
and https://216.154.195.51/horde/imp/

For the first URL (third in this reply) I get the same 174 lines of code, but for the fourth URL I get (twice):


I'm not very sure about this, but it looks as though there's been a change of server IP address which has not yet propagated through the "system."

Something strange is going on. Here's a quote:

but what I actually typed and can still see has the "J" in Gavascript capitalized and no underscore between the "i" and the "p." Mebbe that's what always happens when one types out Gavascript in an HTML-coded page. Never mind ...

Langford

No I did not report it in Beta...I only went there once, maybe twice and just hoped that others would find it as irritating or as cumbersome as I did or anything that would change it. The feature writes over what is already there making it absolutely impossible to read either. I have a bit of light sensitivity & have my preferences (OS, browser...anywhere I can think of) to mute brightness & colors as well to have all incoming "stuff" convert to my preferences. I don't have any intention of changing what is comfortable just so a new system can run flawless. And Yes it does irritate to the extent similiar if you look into the noon sun for a while- sorry about the anger but it's there, amid the pain of looking at something I don't have to...so how do I go about the change/unless there is a fix for the current system?

At the moment, ALL SC email resources seem to be down, including POP, IMAP, and webmail.

DT

There is no option to get rid of that popup. The old webmail did the same thing.


Yes, the entire database system crashed. This was supposed to be the new, ultra-reliable database. <sigh>

It's restarting, but that takes several minutes. [Update: it's back up but this is amazingly frustrating.]

JT

Cookie / Staying logged in issues:
09/11/06 11:31:23 Browsing http://webmail.spamcop.net/
Fetching http://webmail.spamcop.net/ ...
GET / HTTP/1.1
Host: webmail.spamcop.net
HTTP/1.1 200 OK
Date: Mon, 11 Sep 2006 16:31:25 GMT
Server: Apache/2.0.55 (Ubuntu) PHP/5.1.2 mod_ssl/2.0.55 OpenSSL/0.9.8a
X-Powered-By: PHP/5.1.2
Set-Cookie: Horde=SessionIDmunged; path=/horde; domain=.spamcop.net
Expires: Thu, 19 Nov 1981 08:52:00 GMT

I'd suggest finding the setting for that date, move it to the future .... or kill the line insertion itself?

Actually, there's a real bug with those popups, at least when you hover you mouse over the links in the items in the "From" column. When I do that, the popup incorrectly states "New message to Actual Name <user[at]somedomain.com>" instead of "New message from ...that's an obvious bug.

(edit: Oops...no it's not....the system is simply telling me what action will be taken if I click on that name or address...see Steven's clarification further down..Duh!)


It's back up.

edit: and now it's back down!!!! and it's saying down....JT, if you can't get the repeated crashes to stop, you might have to roll back to the previous webmail....

DT

That's supposed to be a session cookie. With an expire of 0 or something like that, it's good as long as your browser is running. I suspect this date isn't really an expiration date.

Caution - don't rely on "new posts" for additions to this topic. People are posting all over the shop, I'm throwing their posts in here and I'm afraid the first few wouldn't even have been advised about the move (they ended up somewhere in the main body "here" which was unexpected).

Yes they are, in obvious error, in that this is the first pinned topic in this forum and they aren't reading this clear instruction:


Nobody should be responding to those mis-posted items, other than to tell them to participate in the proper topic.

DT

This application made it to the top of the "let's hack this!!" list a number of months ago. As a protective measue, I added in some very heavy-handed hacks to head off some of those hacks/exploits. Some words are replaced entirely, but then they aren't normally used in the target audience/question-answer range of this support Forum .... However, the word scri_pt does come up rather often, so that word remains with the extra character so that it can't be "used" in attack mode ....


I checked with a number of other "places" that use session cookies (to include right here) .... none use / include an "Expires on:" line in the page code .... I know that in this app, there is a setting for session-timeout .. recall shortening that up a number of moons ago to help reduce the size of the sessions Table ....

My perspective was that the Horde/IMP application was using the session cookie, but some of the browsers were tripping over the "long expired" date in their 'local' copy of their cookie ....

Ah...maybe you can change the time on them to get them down to the end of this topic?

Speaking of the cookies....during some related testing this morning, I logged into the the https webmail from the shell command line on a Linux webserver using Lynx (text-based browser) and was presented with a series of errors regarding the cert, as well as the pathing of the cookies, etc.

I don't think the old system did that.

edit: here's an example of an error message when connecting to the HTTP login page using Lynx:

Accept invalid cookie path=/horde as a prefix of '/'? (n)

and here's the cert-related error when using the HTTPS url:

SSL error:Can't find common name in certificate-Continue? (y)

DT

That would be pointing at me, as this would have to be done by directly manipulating the database ....
I do note that there are some posts (responses) that appear to be separated from their intended target posts .. coming in late leaves room for much confusion there ... to attempt that "repair" is going to take some time, focus, a few notes, and work .... but I have to note that there a number of new posts showing all over thr Forum that I need to go take a look at before trying to spend that much time right now .... I'll be back <g>

Now, when I look at the sourcecode at: https://216.154.195.51/horde/imp/ I see 173 lines of code, except that Line 56 reads:


and when I try to look at the sourcecode at: https://webmail.spamcop.net/horde/imp/ I get the accursed blank page, and when I go to that mysterious URL: https://216.154.195.51/horde/imp/redirect.php I see the same 173 lines of code. I can't tell what's been excised ... but I still can't get past the webmail.spamcop.net login page. I guess I'm looking at a moving target ...

Langford

It will probably take someone with more knowledge about the inner workings of Horde to help with your login issue, or direct communication with JT.

DT


Crashed again:

A fatal error has occurred
Could not connect to database for SQL SessionHandler.
Details have been logged for the administrator.


and neither POP nor IMAP are working.

(and it's ANNOYING that IPB appends what was meant to be a new, separate post onto my previous post!)

another edit: back UP again, but who knows how long it will last???
DT

Remember, way back when we were programming in BASIC or FORTRAN and we wanted to interchange two variables ? Remember what would happen if we didn't make up a third, dummy variable name to store one of the two when making the switch ? Spamcop [apparently] has a new server with the same name as before, and may even have a new IP address ... I dunno ... just a wild guess.

What worries me is when I look at a Spamcop URL with Venkman's [J]avascript Debugger and it comes up blank as already described. That's how phishers capture login information - its goes right into one of those blanks.

How do I know that I haven't been broadcasting my Spamcop username and password into some hacker's account through one of those Spamcop blank-page URL's ?

Langford

I just edited the Title/Description to add that note (well, another version, as there's only so much space allowed) such that it could be seen without having to go into the Topic ....

It's ever so obvious that none of the programmers "eat their own dog food" and, as a result we have chaos.

Anyone using the online web system to read email and report spam would know the problems the rest of us are experiencing.
I would recommend going back to the original system until the "beta" is fixed.
Constantly logging in, having the reporting page open in a new window everytime we select "Report" from the webmail page and so many other problems make me wonder what's going down.
As a paid subscriber and user of SC from the very beginning, this is one of the worst days I have experienced. Outages, attacks, etc go with the territory, but this seems to be a problem from within. Cato was right.

David,

That popup is telling you what it will do if you click on the link and that verbiage is only seen while you are inside of a message (for any x[at]y text), at least in IE. In the message list, the popup simply repeats the text in the column.

Doh! OK, I get it now. It's saying "Click here to send a New Message to X Y <xy[at]somedomain.com>.

However, contrary to your IE (yucch) experience, it's appearing also in the message indexes in both FF and IE (blecch). Wonder why it's not doing that for you? That's odd.

DT

I can't view my held mail at all anymore with Camino 1.0.1 or Safari. Camino shows a blank page, and safari claims it was disconnected form the server. This is on OSX 10.4.7.

Regarding popups, on my computer it just shows the name and email address, as if I were looking at the From: line. So, in webmail it normally shows the name only if there is one, otherwise it shows the email address. The popup always shows both. But, it doesn't say anything at all about New message, etc. I wonder what's different. Do you have message previews turned on? I do.

Regarding the database, yes, I agree. Serious problems today and the only thing that has changed is the webmail. We can roll back easily. I'm monitoring things and may do that soon, at least as a test.

JT

This probloem went away when I deleted some held mail. With 59 messages in held mail I can open it in Camino. 235 was too many.

I set my prefs to open held mail on login. Since the display process failed utterly, the "report problem" link was also unavailable to me.

No, please don't edit the forum database. It's not worth that. It will all get figured out in the end.


There's a preference setting that selects whether clicking on that address creates a new mail or opens the mail you're clicking on. The latter is the default.

JT

I'm seeing the "New Message to" prepended in the popups even when I'm in the folder index. Here are my preview settings:

Enable message previews 100 characters
Strip linebreaks
Show previews for unread messages only
(but not "Show previews in tooltips?")

In any case, I was being thick-headed, so the popup verbage is fine.

DT

Actually, I personally have been using this system pretty much exclusively for a couple of months. We opened a limited beta test a month ago, announced only in this forum. And, a week or so ago we asked for testers on the front page. Sorry about the issues, but we did try to wring things out before going live.

JT