I am having a similar situation. Three of my web-hosting Ensim servers has been listed multiple times recently. We are getting no reports on this--SpamCop used to provide a sampling in the RBL listing query of what got you listed. Is it really asking too much for SpamCop reps to answer their emails in a timely manner? I have sent three requests asking for help over the past 5 days, and have gotten zero responses from them. So much for their 24-hour response time.

We use SMTP authentication, we've installed mod_security to reduce the likelihood of scri_pt exploits. All I'm looking for is some manner to identify what type of exploit has occurred and possibly which domain it originated from.

Can a SpamCop rep please respond to this thread (or better yet, my emails) so that we know that you are alive and well and actually looking at this stuff? Otherwise, if these types of delays (over 5 days and still no reply) are going to be likely, then I ask that you allow us to delist immediately more than once...or reduce the amount of time it takes to delist automatically. My boss is breathing down my neck wanting to know what I'm doing about this, and all I can tell him is that I've already contacted SpamCop three times already, but haven't heard a thing back. Needless to say, he is not amused.

Please, I require a response--some sort of acknowledgment--ASAP.

Moderator Edit: I find it astounding that thie entire first post of the Topic starter on someone else's issue was quoted in full .. at the end of the Discussion that had much research, data, and answers provided ... yet this "query" offered up exactly zero details on just what was impacted in this "similar problem" .... as none of the follow-on posting to "this" query has any relationship to the specifics of the original Topic .. this post and subsequent discussion were split out into its own Topic/discussion.

We are just user-to-user here, SC staff do not necessarily see these pages at all. But if you care to provide some details (IP addresses) someone "here" may be able to help, as seen earlier in this topic. Also, how did you contact SC? - the contact form or email (address sent to?).

I used the contact form, and the last time, I used two different contact forms.

Two of the IPs are no longer listed (for now), but I'm concerned they will get re-listed, so I'd still like to see what I can find out about them as well.

IPs in question are:

216.81.144.194
216.81.144.214
216.81.144.215

Thanks for your help,

The contact address for SC reports in each case is abuse[at]lh.net however the listed IP - http://www.spamcop.net/w3m?action=checkblo...=216.81.144.214 says "spam trap" hits. There are no reports sent in these cases. You probably know all this, but JIC ... Recording the detail:
The addresses below as referred to above are in a drop-down on the form (see for yourself via the link): abuse[at]prodj.com, or postmaster, administrator, hostmaster. If you have access, do not attempt to delist without finding and fixing the cause. You could try contacting the SC staff by email at deputies[at]admin.spamcop.net for hints as to what has been hitting the traps (they won't give away much, they must preserve the anonymity of those traps) - if you don't have one of the "admin" addresses above you will need to provide sufficient detail to convince them of your credentials in this matter. Needless to say keep it concise and give them everything they will need. As you know they don't have much time.

Good luck

As a paid reporter, I can see some of the reports against your IP addresses and have included them below. The reports seen are all misdirected undeliverable reports. We believe, though we have not been able to confirm, that the UUBE reports shown are actually spamtrap hits that are misdirected bounces.

There is only one contact form for contacting the Parsing & Reporting staff .. that one dumps into the queue of three people, already self-admitting at trying to handle 800-1800 e-mails a day ..... the use of "two" forms suggest that you are dumping your request data on someone not involved with that side of the SpamCop.net tool-set. If your original notification/query was anything like your opening post here, what exactly did you expect for an answer?

Thanks for getting around to identifying this data ... just curious as to just how many more places I need to point out that this is necessary data for any response at all .... the big, black, bold titled items seemed to have escaped your notice, the contents of the thousands of previous discussions, to include the one you originally posted into, all have this small issue repeated over and over .. lack of details results in lack of (good) answers ...

First off, my sincere thanks for the assistance. If I understand what has been said to this point, the most we are guilty of is sending out erroneous mailer-daemon crap responses, right? (Sorry, but I'm working on very minimal sleep right now, and adrenaline is in short supply, as is caffeine.)

Secondly, each email message I sent was extremely detailed...and cordial. However, I get a little frustrated when I spend my precious time banging out a lengthy, detailed message and get nothing in return. With all due respect, I'm here because I give a damn, and want to do the right thing. It would have been nice if they could have posted a notice on the website that said "We are experiencing a high volume of email at this time, and will be unable to meet the 24-hour response time until further notice." Something to that effect would at least tell me it's going to be a while. In other words, don't give me the expectation, if you aren't able to meet it. I can be extremely patient when I am dealt with in an honest and forthright manner, and given honest and realistic expectations.

In fact, I didn't fly off the handle when I was met with silence the first time; I can understand that everyone is overworked--hell, I'm one of them. However, when I submit multiple subsequent requests for assistance, have a bunch of customers hounding me because they cannot send email, and my boss is getting ticked at me because I cannot make someone respond to my inquiries, I admit that I tend to get a little cranky. :wink:

So, why didn't I include my details in my original post? Well, since four emails of details didn't get me any results, I thought I'd wait until it became obvious that I would get the assistance I was requesting.

That said, I would like to offer my apologies for my earlier rant. Like I said, to essentially waste a couple of precious hours on detailed messages while there are other fires to put out and tens of projects to accomplish, had me frustrated to no end. I truly appreciate everyone's assistance heretofore despite my failure to put my best foot forward. If I offended anyone, I am truly sorry.

Part of the problem is that your initial detailed Emails went to one place and your postings here in the forum to an entirely different set of people. In the second place to other users.

I'm not sure that more can be done to clarify the fact that posting in the forum is a new process and that you are talking with other end-users. If you can offer some ideas of how that could be made easier or more explicit then I'm sure that the moderators and admins will be very pleased.

Personally, I've seen far more grumpy postings than yours.

Andrew