Sunday morning, 08:30 am CST and the Spamcop email performance is terrible. Incoming reads take for ever, outgoing sends take for ever, outgoing sends are being dropped.

Connections are being reset on the server while pages are loading.

Can anyone check on this please?

thanks

How are you using spamcop email? Webmail? SMTP/POP? IMAP?

Are you getting any error messages?

I was using webmail between 0730 and 0930 EDT and did not experience any difficulties, including downloading several attachments. Have only sent 2 outgoing but not to myself, so did not notice any problems. A test just now showed email arrived at my work address before I could click the favorite to open the screen (less than 5 seconds). http://www.spamcop.net/sc?id=z1322933547z9...60257a1e129fe7z

These seemingly endless claims of problems you're having really need some kind of documentation to "prove" them. Even your "invisible flters" Topic has yet to be cleared up. I have placed a number of How to ask a good qiestion links, facts, even some diatribes in all kinds of places 'here' and yet ....

Form your past posts, you are using FireFox ... but nowhere do you mention the Version number, discuss any installed tools, plug-ins, etc.

I noted a biz.rr.com address involved at one point .. is this still the same ISP / connection point?

Any proof / troubleshooting result to "demonstrate" your alleged 'dropped' e-mails?

Start wth something simple .. how about a traceroute listing to see just how the connection actually looks .. it's a starting point ...

As Stevenunderwood states, there is also 'no problem' seen from 'here' at present. That's using IE6, IE7, OE under Win-XP/Home/Pro ... Safari/Apple Mail under OS-X 10.2.xxx .... Firefox/Thunderbird under Knoppix and Ubuntu

How do you do a traceroute?

fyi, webmail.spamcop.net, and Firefox 2.0.0.4 under XP Pro. Installed plug-ins include the usual multimedia stuff like Flash, Adobe, etc.

My ISP is CGComm.biz

thanks

OK, it seems that the problems you are suffering seem pretty much unique to you just now.

No disrespect, but it may be necessary for you get a friend or colleague to assist you in providing the requested traceroute if this isn't a tool you know or are used to using. But if you are using a Windows mased machine then there are a number of tools available to download and obtain the requested information - but don't use a tool which runs inside your web browser since that will not help.

But if these fairly basic diagnostic tools are rather beyond your current skill-set and you don't have time or inclination to learn them then a friend may be the only way forward.

Andrew

Assuming Windows: Start, Run, cmd which will open a command window.
At the > prompt: tracert webmail.spamcop.net
You can right click in the box and select mark, select the text, the hit enter to copy. Then paste that into a reply here.

The result should look something like:

These numbers don't look very bad to me, but then I'm currently connecting from work. Yesterday, I was connecting from my home ISP, CGComm.biz. I can try a tracert from there in a few days.

Here's the tracert:
--
H:\>tracert webmail.spamcop.net

Tracing route to webmail.spamcop.net [216.154.195.51]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms rrcs-67-79-8-33.sw.biz.rr.com [67.79.8.33]
2 8 ms 6 ms 6 ms gig3-0-0.austtxa-pe-rtr01.texas.rr.com [24.93.60.157]
3 7 ms 6 ms 6 ms gig2-0-0.wacotxmhe-p-rtr01.texas.rr.com [24.93.60.159]
4 4 ms 4 ms 4 ms gig3-0-0.wacotxmhe-pe-rtr01.texas.rr.com [24.93.60.129]
5 6 ms 6 ms 6 ms gig2-0-0.dllatxl3-p-rtr01.texas.rr.com [24.93.60.131]
6 6 ms 6 ms 7 ms gig4-2-0.dllatxl3-rtr1.texas.rr.com [24.93.60.62]
7 6 ms 6 ms 6 ms pop2-dls-P2-3.atdn.net [66.185.132.25]
8 7 ms 7 ms 6 ms GlobalCrossing.atdn.net [66.185.134.58]
9 8 ms 7 ms 8 ms so3-0-0-2488M.ar3.DAL1.gblx.net [67.17.70.201]
10 25 ms 25 ms 26 ms ITC-Deltacom.so-0-0-0.ar3.DAL1.gblx.net [64.208.169.142]
11 27 ms 27 ms 27 ms pos3-0.suwangaeq00w.cr.deltacom.net [66.35.174.102]
12 31 ms 31 ms 31 ms suw03.gig2-0.edeltacom.com [66.35.174.138]
13 34 ms 32 ms 31 ms suwC1-gig3-5.qualitytech.com [216.154.207.13]
14 57 ms 32 ms 31 ms suwE1N-gig1-1-4.qualitytech.com [216.154.207.22]
15 32 ms 31 ms 32 ms webmail.spamcop.net [216.154.195.51]

Trace complete.
--

Here's another taken when performance went problematic. Is it reasonable to assume that the asterisks indicate excessive time values?

H:\>tracert webmail.spamcop.net

Tracing route to webmail.spamcop.net [216.154.195.51]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms rrcs-67-79-8-33.sw.biz.rr.com [67.79.8.33]
2 6 ms 6 ms 6 ms gig3-0-0.austtxa-pe-rtr01.texas.rr.com [24.93.60.157
3 7 ms 6 ms 6 ms gig2-0-0.wacotxmhe-p-rtr01.texas.rr.com [24.93.60.15
4 4 ms 4 ms 4 ms gig3-0-0.wacotxmhe-pe-rtr01.texas.rr.com [24.93.60.1
5 97 ms 199 ms 203 ms gig2-0-0.dllatxl3-p-rtr01.texas.rr.com [24.93.60.131
6 6 ms 6 ms 6 ms gig4-2-0.dllatxl3-rtr1.texas.rr.com [24.93.60.62]
7 11 ms 12 ms 11 ms gig2-2-0.hstntxl3-rtr1.texas.rr.com [72.179.205.14]
8 19 ms 11 ms 12 ms te-7-4.car1.Houston1.Level3.net [4.79.88.25]
9 161 ms 199 ms 199 ms ae-11-11.car2.Houston1.Level3.net [4.69.132.234]
10 54 ms 54 ms 54 ms ae-5-5.ebr1.Atlanta2.Level3.net [4.69.132.238]
11 57 ms 57 ms 57 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
12 155 ms 57 ms 60 ms ae-11-11.car2.Orlando1.Level3.net [4.69.133.74]
13 53 ms 53 ms 53 ms ITC-DELTACO.car2.Orlando1.Level3.net [4.79.118.62]
14 54 ms 54 ms 54 ms pos3-0.suwangaeq01w.cr.deltacom.net [66.35.174.106]
15 55 ms 54 ms 53 ms suw03.gig5-0.edeltacom.com [66.35.174.162]
16 * 54 ms 54 ms suwC1-gig3-5.qualitytech.com [216.154.207.13]
17 * * 55 ms suwE1N-gig1-1-4.qualitytech.com [216.154.207.22]
18 54 ms 54 ms 54 ms webmail.spamcop.net [216.154.195.51]

Trace complete.

Here is yet another tracert. Asterisks appear at QualityTech.com:
--
H:\>tracert webmail.spamcop.net

Tracing route to webmail.spamcop.net [216.154.195.51]
over a maximum of 30 hops:

1 4 ms 2 ms 1 ms rrcs-67-79-8-33.sw.biz.rr.com [67.79.8.33]
2 7 ms 6 ms 6 ms gig3-0-0.austtxa-pe-rtr01.texas.rr.com [24.93.60.15
3 6 ms 6 ms 6 ms gig2-0-0.wacotxmhe-p-rtr01.texas.rr.com [24.93.60.1
4 4 ms 4 ms 4 ms gig3-0-0.wacotxmhe-pe-rtr01.texas.rr.com [24.93.60.
5 6 ms 7 ms 6 ms gig2-0-0.dllatxl3-p-rtr01.texas.rr.com [24.93.60.13
6 6 ms 6 ms 6 ms gig4-2-0.dllatxl3-rtr1.texas.rr.com [24.93.60.62]
7 11 ms 11 ms 12 ms gig2-3-0.hstntxl3-rtr1.texas.rr.com [72.179.205.18]
8 11 ms 12 ms 11 ms te-7-4.car1.Houston1.Level3.net [4.79.88.25]
9 11 ms 11 ms 12 ms ae-11-11.car2.houston1.level3.net [4.69.132.234]
10 55 ms 52 ms 53 ms ae-5-5.ebr1.atlanta2.level3.net [4.69.132.238]
11 57 ms 57 ms 57 ms ae-6-6.car1.orlando1.level3.net [4.69.133.77]
12 58 ms 57 ms 58 ms ae-11-11.car2.orlando1.level3.net [4.69.133.74]
13 53 ms 52 ms 52 ms ITC-DELTACO.car2.Orlando1.Level3.net [4.79.118.62]
14 54 ms 54 ms 54 ms pos3-0.suwangaeq01w.cr.deltacom.net [66.35.174.106]
15 54 ms 54 ms 54 ms suw03.gig5-0.edeltacom.com [66.35.174.162]
16 * 54 ms * suwC1-gig3-5.qualitytech.com [216.154.207.13]
17 55 ms 90 ms 54 ms suwE1N-gig1-1-4.qualitytech.com [216.154.207.22]
18 54 ms 54 ms 54 ms webmail.spamcop.net [216.154.195.51]
--

While I see your results and that could explain some slow performance issues, I have not been able to replicate your results which should not be a problem where you are seeing the problem. Also, there is still nobody else piping up with a "me too".

The only thing I can think of is that RR or Level3 is having some weird issue, but that should show up on any of the links beyond that point and you have not demonstrated that.

I ran a constant ping from ~13:30 until ~15:30 and had zero drops in that time. I was also in and out of webmail without issue on the same connection.

There is now...."ME TOO." :-)

I just logged into SC webmail from my work connection and it took a LOT longer than usual for the server to respond. It's also taking longer than usual to open individual messages. I'm located in Phoenix, AZ, on a Qwest business DSL line.

So, I don't think the OP is hallucinating.

DT

David: Please provide a tracert so we can compare. Are you on Level3 route as well?

I don't think the OP is making up problems, just that nobody who has checked (myself and Wazoo have both resopnded here) is seeing the same thing so can not make a report to anybody who can do anything about it. There is no sence making a report to JT if the problem is at a bandwidth provider upstream with no relationship at all to spamcop.

No, not routing through Level3, and judging by the hop containing the delays posted by the OP, that wouldn't matter. The timeouts were just upstream from the server, meaning that they're local to the datacenter or its connection to the world. I think the problem has subsided, but here's a traceroute from a web server near Microsoft:

1 bravo.int.spry.com (192.168.0.12) 0.175 ms 0.113 ms 0.072 ms
2 64.79.223.1 (64.79.223.1) 0.430 ms 0.380 ms 0.463 ms
3 64.79.223.26 (64.79.223.26) 0.500 ms 0.394 ms 0.344 ms
4 66.162.128.21 (66.162.128.21) 0.968 ms 0.919 ms 0.703 ms
5 66.192.249.97 (66.192.249.97) 0.857 ms 0.790 ms dist-01-ge-3-0-0-506.sttl.twtelecom.net (66.192.248.44) 0.883 ms
6 dist-01-so-0-0-0-0.cmba.twtelecom.net (66.192.242.11) 72.229 ms 71.868 ms 72.064 ms
7 66.192.244.147 (66.192.244.147) 72.105 ms 71.959 ms 72.042 ms
8 66.192.166.6 (66.192.166.6) 84.072 ms 83.769 ms 84.426 ms
9 pos3-0.suwangaeq00w.cr.deltacom.net (66.35.174.102) 84.591 ms 85.050 ms 84.387 ms
10 suw03.gig2-0.edeltacom.com (66.35.174.138) 85.117 ms 84.597 ms 84.744 ms
11 suwC1-gig3-5.qualitytech.com (216.154.207.13) 85.575 ms 85.495 ms 85.117 ms
12 suwE1N-gig1-1-4.qualitytech.com (216.154.207.22) 106.653 ms 85.739 ms 86.069 ms
13 webmail.spamcop.net (216.154.195.51) 85.532 ms 85.458 ms 85.777 ms

Looks like maybe there's a bit of traffic bogging down things at the "World-Class Data Center in Suwanee, GA." But I could be wrong.

DT

I'm not sure if this is really related to the current topic, but if it is, please count this as another "Me, too!"

There is an email in my Held Mail folder. It was received 2007-11-06 04:21:37 +0000. I was already logged into SpamCop WebMail at the time the message was received. When I saw the "new message" popup, I clicked "OK," checked the appropriate boxes and "released" the message. The Held Mail window refreshed itself, only to show the message still sitting there. However, the WebMail status message said that 1 message had been released.

Thinking that this was a repeat of the same message, I performed the same steps again, with the same result.

I tried again several more times, still with the same result.

So, thinking that it might be a browser issue, I logged out of SpamCop WebMail and closed the browser, clearing all cookies and the browser cache.

I then opened another browser on a different machine on my little home network and tried again. The result was the same.

Today, 2007-06-12 12:50:00 +0000, the message is still there. My email client still says that there are no new messages on the server. I can neither release nor download the message.

As I say, I'm not sure if this is related, but I feel that something is wrong at the SpamCop Webmail end, not at my end.

I must also add that the pages are still loading OK (i.e., no slower than usual). I just can't release that darned message!

(BTW, the above-mentioned message seems to be the only one received since 2007-11-06 04:21:37 +0000. No other messages have appeared in the Held Mail folder since that time).

FWIW, I'm not suffering any of the issues described by the OP. Even though there is a local (to me) time out my speeds are absolutely fine.

Further to my earlier post, I should now add:

I have received two more messages in my Held Mail since my last post. They were released successfully. The message I was originally talking about still would not release, so I have now given up and deleted it.

The deletion (and subsequent purge) was successful.

Thanks for reading.

I think it unlikely that the issue you reported was related to the original post in this thread but thanks for updating us that you've simply deleted and moved on. Sounds to be the best route to me

Andrew

David: I agree (and mentioned) that by the tracert provided earlier, the problem seems to be at the qualitytech.com point, but I am connected to the webmail server at least every hour, usually more like every 15 minutes, and have seen no slowdows or problems of any kind. My thought about Level3 (which you have now dispelled) was that perhaps the return packets were being dropped at Level3, but also mentioned that, if happening, that issue would be seen in all hops after the problem site, not only the one site he was seeing drops at.

If it is at the qualitytech.com I would expect everyone to be experiencing regular problems.

The data isn't very substantial so it is hard to confirm very much but some of the tracert reports seem to offer a different route throught the qualitytech.com maze than others.

Just guessing... perhaps there is one temperamental item in the chain which affects different folk depending upon where their 'journey' to webmail.spamcop.net starts.

I think we'd need to see a whole bunch more data from differing sources to see if a pattern emerged.

Andrew

Bad performance again. Now I'm trying to log in over an air card, from my workweek residence. I can get the blue login screen to come up but I'm just spinning on the login.

Here is the tracert:
Tracing route to webmail.spamcop.net [216.154.195.51]
over a maximum of 30 hops:

1 216 ms 213 ms 224 ms 4.sub-66-174-46.myvzw.com [66.174.46.4]
2 * * * Request timed out.
3 306 ms 285 ms 291 ms 113.sub-66-174-185.myvzw.com [66.174.185.113]
4 303 ms 461 ms 275 ms 65.sub-66-174-46.myvzw.com [66.174.46.65]
5 305 ms 286 ms 278 ms 98.sub-66-174-46.myvzw.com [66.174.46.98]
6 328 ms 318 ms 307 ms 193.sub-66-174-36.myvzw.com [66.174.36.193]
7 344 ms 343 ms 336 ms 204-57-118-53.static.twtelecom.net [204.57.118.53]
8 399 ms 314 ms 337 ms dist-02-ge-0-3-1-503.hsto.twtelecom.net [66.192.246.120]
9 345 ms 344 ms 311 ms dist-01-so-0-0-0-0.cmba.twtelecom.net [66.192.242.11]
10 339 ms 366 ms 305 ms 66.192.244.147
11 362 ms 292 ms 331 ms 66.192.166.6
12 349 ms 349 ms 301 ms pos3-0.suwangaeq00w.cr.deltacom.net [66.35.174.102]
13 317 ms 711 ms 285 ms suw03.gig3-0.edeltacom.com [66.35.174.142]
14 333 ms 353 ms 319 ms suwC1-gig1-5.qualitytech.com [216.154.207.5]
15 308 ms 283 ms 294 ms suwE1N-gig1-1-4.qualitytech.com [216.154.207.22]
16 353 ms 472 ms 303 ms webmail.spamcop.net [216.154.195.51]

Trace complete.

I was in lots during the day from my work site without problem. I know the air card blows relative lunch, but geez ... help.

Not sure why an 'air card' (?) would impact 'all' the servers seen in-route .... that doesn't happen here on two Windows based laptops, one iBook laptop .... using either an old grey AirPort or a new NetGear wireless router (though all connections are via 802-11b) .... but again, the traceroute data was just something to start with ....

How about firing up FireFox in 'safemode' and try that ... fire up IE to see of that shows anything different ...

I don't normally connect / login to the webmail server, as what systems I have set up to check there are all IMAP connections. However, I just ran through my systems again, trying all the combinations of OS's and Browsers with nothing of note to call a problem.

Using SamSpade, Win-XP on a wired router connection
06/12/07 22:52:00 Slow traceroute webmail.spamcop.net
Trace webmail.spamcop.net (216.154.195.51) ...
66.35.174.102 RTT: 56ms TTL:170 (pos3-0.suwangaeq00w.cr.deltacom.net ok)
66.35.174.130 RTT: 54ms TTL:170 (suw02.gig3-0.edeltacom.com probable bogus rDNS: No DNS)
216.154.207.13 RTT: 53ms TTL:170 (suwC1-gig3-5.qualitytech.com probable bogus rDNS: No DNS)
216.154.207.22 RTT: 80ms TTL:170 (suwE1N-gig1-1-4.qualitytech.com probable bogus rDNS: No DNS)
216.154.195.51 RTT: 59ms TTL: 50 (webmail.spamcop.net ok)

test run on a Win-98 based wireless connected laptop .. same route ... 59ms read as 61ms .... basically no change ...

"Spinning on the login" sounds like a problem that used to be reported a lot. This may be heading down a dead end but, do you happen to have lots (10K range) of emails in your account (Inbox, Held Mail, Trash, etc)?

There is certain processing that happens on login, some of it depending on your Options settings, and there are known problems with logins at times because these things happen at login (purge old trash, apply any filters configured, etc) and can last long enough to timeout the login. Trying again a while later (10-15 minutes) would help. This has not been seen in a while since some major system upgrades, but could be affecting you if you have "extreme" numbes of messages.

P.S. Is an "aircard" one of the cellular data cards to gain access to the internet?

Yes, and air card is a cell phone data card.

I probably have too many emails in my Inbox, but I do empty my HeldMail and Trash everyday.


QualityTech appears to be not reachable this morning. Trying to connect over my employer's ISP (not the air card) and here is the tracert:
--
Tracing route to webmail.spamcop.net [216.154.195.51]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms rrcs-67-79-8-33.sw.biz.rr.com [67.79.8.33]
2 6 ms 6 ms 6 ms gig3-0-0.austtxa-pe-rtr01.texas.rr.com [24.93.60.157]
3 7 ms 6 ms 6 ms gig2-0-0.wacotxmhe-p-rtr01.texas.rr.com [24.93.60.159]
4 4 ms 4 ms 4 ms gig3-0-0.wacotxmhe-pe-rtr01.texas.rr.com [24.93.60.129
5 6 ms 6 ms 6 ms gig2-0-0.dllatxl3-p-rtr01.texas.rr.com [24.93.60.131]
6 6 ms 6 ms 6 ms gig4-2-0.dllatxl3-rtr1.texas.rr.com [24.93.60.62]
7 11 ms 11 ms 11 ms gig2-3-0.hstntxl3-rtr1.texas.rr.com [72.179.205.18]
8 11 ms 11 ms 12 ms te-7-4.car1.Houston1.Level3.net [4.79.88.25]
9 11 ms 13 ms 11 ms ae-11-11.car2.Houston1.Level3.net [4.69.132.234]
10 49 ms 53 ms 53 ms ae-5-5.ebr1.Atlanta2.Level3.net [4.69.132.238]
11 79 ms 202 ms 217 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
12 57 ms 57 ms 57 ms ae-11-11.car2.Orlando1.Level3.net [4.69.133.74]
13 52 ms 53 ms 53 ms ITC-DELTACO.car2.Orlando1.Level3.net [4.79.118.62]
14 54 ms 54 ms 53 ms pos3-0.suwangaeq01w.cr.deltacom.net [66.35.174.106]
15 49 ms 49 ms 50 ms suw02.gig5-0.edeltacom.com [66.35.174.150]
16 * * * Request timed out.
17 * * * Request timed out.
18 49 ms 50 ms 49 ms webmail.spamcop.net [216.154.195.51]

Trace complete.
--

Admittedly, a couple of hours later, but still no issues here. You are still experiencing the slowness? How many emails are we talking here? 100's 1000's etc. How many do you display per page? Do pages with certain messages load slower than others?

We have seen cases where certain emails were causing issues and deleting/downloading those messages fixed the issues.

Tracing route to webmail.spamcop.net [216.154.195.51]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.7.254
2 <1 ms <1 ms <1 ms 12.30.28.61
3 4 ms 10 ms 15 ms 12.117.250.77
4 31 ms 31 ms 31 ms gbr1.cb1ma.ip.att.net [12.123.40.242]
5 34 ms 34 ms 35 ms tbr1.cb1ma.ip.att.net [12.122.11.193]
6 34 ms 34 ms 34 ms tbr2.n54ny.ip.att.net [12.122.10.22]
7 36 ms 43 ms 33 ms tbr2.wswdc.ip.att.net [12.122.10.54]
8 35 ms 41 ms 35 ms tbr1.attga.ip.att.net [12.122.10.70]
9 34 ms 33 ms 33 ms gar2.attga.ip.att.net [12.123.20.9]
10 38 ms 70 ms 37 ms 12.117.136.42
11 43 ms 43 ms 43 ms pos3-0.suwangaeq00w.cr.deltacom.net [66.35.174.102]
12 44 ms 49 ms 41 ms suw03.gig3-0.edeltacom.com [66.35.174.142]
13 55 ms 58 ms 70 ms suwc1-gig1-5.qualitytech.com [216.154.207.5]
14 44 ms 44 ms 44 ms suwe1n-gig1-1-4.qualitytech.com [216.154.207.22]
15 44 ms 44 ms 45 ms webmail.spamcop.net [216.154.195.51]

Trace complete.

I'm no longer having problems...I posted a "Me Too" the other day when there seemed to be some minor issues local to the SC mail server, but it's been working fine ever since.

DT

I have about 750 emails in my InBox (I assume that I need to prune these). 25 headers per display page.
The slowness appears to be most prevalent upon login.

What is the overhead of filters? I have about 15 filters, all of which move emails from my InBox to HeldMail (stuff that appears to "beat" the wonderful SpamCop spam filters.

I will be guided by your advice.

Has any of this changed recently? Number of messages in Inbox, number or type of filters?

If you have the Options, Filters,
x Apply filter rules upon logging on?
x Apply filter rules whenever INBOX is displayed?

All 15 rules are likely to be checked against all your messages each time you log on and/or display your Inbox so this is likely slowing your webmail considerably. Try unchecking these switches, or disable your filters for a short while (or both) and see if things improve at all. If it does not, I think we need you to contact JT (support[at]spamcop.net), providing him with a time you are logging in and have him checkl the logs to see exactly what is happening.

OK, all filters disabled and I toggled off both settings as suggested.

Will note that other suggestions have been tendered and apparently ignored. And that "filters" have yet come up again in 'your' case, again pointing back to your other Topic on that very subject still being unresolved, well ....

It appears to be a combination of the filters (about 15) and the number of emails in my InBox impacting performance at login.

So, I'll have to run my filters after login, or some such.

Thanks for those who helped.

Thanks for updating us. No doubt a moderator will mark this as resolved.

Andrew

Consider it done.