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Reporting problems today?


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#1 mrmaxx

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Posted 14 June 2012 - 02:49 PM

Trying to report spam that has been held, but it's just sitting there spinning when I click on "Unreported spam saved: report now". Not sure if it's SpamCop or corporate firewall trying to block me from reporting spam on company time. :unsure:

#2 SpamCopAdmin

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Posted 14 June 2012 - 02:53 PM

Something is wrong. I'm seeing huge delays in SpamCop's response, and another user has reported a "Gateway Timeout." I'm alerting the systems guys. - Don D'Minion - SpamCop Admin - - Service[at]Admin.SpamCop.net -

#3 turetzsr

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Posted 14 June 2012 - 03:23 PM

...For what it's worth, the graphic on the top right (large image version -- click here) shows some huge, acute spikes in both spam submitted (15- 30 messages per second) and reports sent (12- 25 messages per second).

..Regards,
...Steve T

...A Happy SpamCop.net reporting user (not an employee)
...Please avoid replying via e-mail, as it is not secure


#4 mrmaxx

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Posted 14 June 2012 - 07:56 PM

...For what it's worth, the graphic on the top right (large image version -- click here) shows some huge, acute spikes in both spam submitted (15- 30 messages per second) and reports sent (12- 25 messages per second).


Well, I'm still not sure whether it was a temporary SC problem or a problem with the firewall at work... :D I was able to process my spam when I got home, so it could have been a SpamCop problem or it could have been a firewall problem. *shrug* Guess I'll have to wait and see. :D

#5 silentlarry

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Posted 25 June 2012 - 09:32 AM

It would seem this might be ongoing?

After a long delay, I just now got this:

Parsing header:
got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?


A tracking URL came with that messages, and when I clicked on that, the spam report was already parsed to go.

http://www.spamcop.n...8bcf49acaeccf9z


I should add that the site was sluggish from the get go. Along the way I did several reloads on "held mail" and "report spam" tabs just to get to the parsing time-out point. Although two other reports went smoothly.

Edited by silentlarry, 25 June 2012 - 09:39 AM.


#6 SpamCop 98

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Posted 25 June 2012 - 01:34 PM

It took ~45 min. for sc to process a batch of seven emails reported with VER this morning. It usually takes less than 5 minutes.

#7 cwg

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Posted 25 June 2012 - 02:17 PM

I agree, the server is running really sluggish.

#8 danmoran

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Posted 26 June 2012 - 05:09 AM

Several times daily, the system hangs after submitting spam. After letting it timeout, I receive a message about processes taking too long to terminate.

#9 danmoran

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Posted 26 June 2012 - 09:21 AM

Actual error message is:

got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?

Several times daily, the system hangs after submitting spam. After letting it timeout, I receive a message about processes taking too long to terminate.



#10 petzl

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Posted 26 June 2012 - 02:32 PM

Actual error message is:

got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?

First one went through then hung on second just getting this "swirly thing" waiting
Then
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.e2c1093d.1340739077.1f472fd1

Also not getting replies back from spam sent back by email

Edited by petzl, 27 June 2012 - 03:01 AM.


#11 silentlarry

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Posted 27 June 2012 - 08:02 PM

Just to add another reference number:


Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.c384317.1340844240.e3778134



Doesn't seem like this issue is getting much attention. :(
Lucky for me I get only a few spams a day.

#12 petzl

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Posted 27 June 2012 - 09:44 PM

Just to add another reference number:
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.c384317.1340844240.e3778134

Doesn't seem like this issue is getting much attention. :(
Lucky for me I get only a few spams a day.

Second day now SpamCop reporting broken only working on occasions
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.dac1093d.1340851524.2191ed6

Edited by petzl, 27 June 2012 - 09:48 PM.


#13 efa

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Posted 28 June 2012 - 12:50 AM

now still timeout

#14 Farelf

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Posted 28 June 2012 - 01:06 AM

Yep, I'm having problems with the web submission too - super sluggish (maybe 5-6 minutes to process two).
Plus ca change, plus c'est la meme chose

#15 petzl

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Posted 28 June 2012 - 05:58 AM

Yep, I'm having problems with the web submission too - super sluggish (maybe 5-6 minutes to process two).

Now going into third day

got sigalarm, taking too long to process, aborted.
Perhaps you can wait a few minutes and reload?

#16 Toffa

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Posted 28 June 2012 - 06:24 AM

Is anyone aware? Has the site crashed? Does anyone care? Oh well I suppose I'll just trash all the stuff over 24 hours old and try again tomorrow... :(

#17 SpamCopAdmin

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Posted 28 June 2012 - 08:05 AM

Our engineers are working on the problem as I type this. - Don D'Minion - SpamCop Admin - - Service[at]Admin.SpamCop.net -

#18 Farelf

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Posted 28 June 2012 - 09:35 PM

Richard W confirmed in NGs (Date: Thu, 28 Jun 2012 17:57:30 -0600 or 28 Jun 2012 23:57:30 GMT) that an emergency database promotion was underway, (SC processing off-line) had been for an hour and a half, overshooting the engineering estimate but noting the procedure usually took four hours. Looks like it came back up about 20 mins - half an hour after he posted that. So, hopefully all back to normal, for some approximation of normal.
Plus ca change, plus c'est la meme chose

#19 efa

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Posted 29 June 2012 - 12:48 AM

still timeout

#20 SpamCopAdmin

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Posted 29 June 2012 - 01:38 AM

I'm not seeing timeouts, but there are long delays. I'll tell the engineers that the problem is still with us. - Don D'Minion - SpamCop Admin - - Service[at]Admin.SpamCop.net -




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