A big THANK YOU to Wazoo for giving this more exposure throughout the forums. I'll try to do my part in contributing some new new info on webmail issues, and maybe Richard will have a chance to make a few updates before the yet-to-be-named Ironport staffer takes over the FAQ.
Starting with this posting here in the Lounge ... will put Pinned entries into the Help and E-Mail Forums ... nothing in this FAQ that addresses the Mail-Host stuff .... and as mentioned in another Topoic, an IronPort staffer has been given the task of updating this FAQ, so maybe even this effort has been wasted .. but hey, it's a start.
BTW, I see that the number of pinned items in the Help and Email are now 10 and 8, respectively. I think that's too many, and will lead to users, both old and new, missing the imporant ones. I think that some could be consolidated, or you could have a pinned item that contains a collection of links to important archived posts. I think that in those two places, there really shouldn't be more than two or three pinned items on a regular basis.