3/29 System Outage and Maint in SpamCop Email System & Accounts Posted March 29, 2014 What isn't clear from this morning's announcement (which hasn't yet been posted to the SpamCop Email System News page, BTW) is whether or not this was planned. Saying "the system is down" is just stating the obvious. "We are going to also do..." implies that the system crashed yet again, and because of that, they decided to do something other than the obvious "Band-Aid fixes" they've been doing recently. Disgusted email_support's response to us will be silence.... and they think we'll be like Eeyore "not that it matters, or that anyone cares"... WRONG, it does matter & I do care. Their complete disdain for their client base is absolutely pathetic. A happy customer tells a few folks, I was a happy customer & told others, some became subscribers. I'm no longer "happy", I've tried via private email, I've tried via this forum, I've tried via PM's here too, as well as the twitter feed. Guess what, I'm tellin' EVERYONE I'm not happy. It isn't like I haven't tried, repeatedly, and in good faith. I've wanted and wished for cesmail to get their "act together", and & I've waited, hoping & praying... to no avail. My gawd, perhaps this entire vehement diatribe could have been avoided if cesmail would have just COMMUNICATED, with us here, with me via email or PM... I get it, when your up to your butt in alligators it's hard to remember that your initial objective was to drain the damned swamp... but WE the paying CUSTOMERS to whom cesmail is "supposedly" providing a SERVICE are up to our butts too when cesmail goes down. We deserve BETTER than what we've been receiving, both in quality of service provided, AND in COMMUNICATION from cesmail when the problems have occurred. Until now, I've refrained from divulging any email response from cesmail support, but here it is, my request & their "answer"... Judge for yourselves.... Gentlemen: As a very long term subscriber, I am dismayed by the recent, and increasing frequency of outages. Further I am appalled by the lack of communication, the length of time it takes for cesmail to acknowledge the outage, the lack of details about the cause of the outage, lack of timely updates during the outages, and lack of details about the resolution. My faith in cesmail has been shaken to the core. Please respond, addressing the above listed concerns, and help me regain a measure of confidence that cesmail is the correct email provider for me. Regards, John SpamCop Support <support-cases[at]spamcop.net> Hi - I apologize for the outages. I post in the forums - http://forum.spamcop.net in the email news section regarding the recent outages. We endeavor to post timely information as we know it on the forum, the front page of the webmail login and on twitter (cesmail_status).