This is such an "open" statement .... as if you're expecting a bunch of details to show up on screen in this Topic/Thread. My reference link was pointed to to the directions that Ellen needs to see your data directly in such a non-generic scenario as you seem to have walked into.
At this then, "we" are to now "assume" that you did read the link, you sent your stuff to Deputies, and you're now waiting for their analysis of your issues? That's what this quote suggests, vice the first quote which left everyone hanging as to what you were expecting to happen next ...
Well, excuse me for asking a question. I thought people here were supposed to be helpful, not argumentative...