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gringo225

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Everything posted by gringo225

  1. Has anyone looked into a more reliable and reasonably priced service? I'd love to hear your thoughts.
  2. There seems to always be a long lag time before they are able to acknowledge the problem. Once they indicate they are working on the problem the fix seems to come fairly quickly. My best suggestion is that they need to put on place some sort of better notification/alert system to get their admin's attention.
  3. It appears no email is flowing in to webmail inbox or held mail. I usually send test messages from gmail to see if any mail is flowing. I reported the same type problem twice in July. They did resolve this quickly and reported it on the news page when signing in to webmail: " Jul 18, 2013 [21:30 EDT] We found and fixed a problem that was causing delayed mail delivery for a small number of users. " It looks like a similar failure has occurred again.
  4. Please check if the mail service stopped working. I have received no emails and sent several tests via gmail to my inbound/downstream accounts. Nothing has come through. Thanks
  5. What is the fastest and preferred method of reporting problems? i searched the faq's for support topics and did not find any. Above are you suggesting we send an email to report problems to: support ~~at~~.... ? Thanks
  6. No mail is coming in, tested with gmail etc... Edit by SteveT: merged this content from "spam cop down? 09:45 am EDT July 18, 2013" -- no need for two topics on essentially the same subject.
  7. No email is coming through spamcop as far as I can tell. I test with my yahoo account and no bounced messages or warnings came back from the servers.
  8. Is there a phone number to call to report this issue? I am getting the same error and no emails are coming in. A fatal error has occurred Could not connect to database for SQL SessionHandler. Details have been logged for the administrator.
  9. Hi, I have a trashed Trash folder. It will not open, allow maintenance or connect to IMAP. Can you fix please? My id is info2 *at* spamcop.net Thanks, Gringo
  10. gringo225

    Trash folder damaged

    I have tried to delete the Trash folder via the "Folder Navigator" and here is the result: The folder 'Trash' was not deleted. This is what the server said: Cannot delete this folder. Any other ideas? Thanks, Gringo
  11. These seems to be something lacking in the ability to clean large amounts of held mail. We were trapping about 50,000/month and this was very difficult to keep the help mail emptied. We have now trapped 90,000+ in the past two-three weeks and the system has no user settings to handle/dispose of held mail automatically. Am I missing something in my setup? (As a side note, our held mail has grown significantly since we started reporting spams...) Even if I used a setting to display 500 messages per page, select-all, then delete-all this takes hours to do manually. It now does not work at all because the webmail interface cannot open held mail. Can you add a feature to delete held mail older than nnn days old? Please expunge these for me. My address is info2<at>spamcop.net Thanks Gringo
  12. gringo225

    90,000+ Held mail - stuck - HELP!

    Success - It was crashing - instantly - no timeout period wait. However I just deleted the Held mail folder - and the system must have recreated it automatically. In the last 10 minutes - I now have 301 in held mail .... Thanks for your advice. Gringo
  13. gringo225

    90,000+ Held mail - stuck - HELP!

    Sorry - I didn't get the exact terminology - "delete all" is really 'empty folder'
  14. gringo225

    90,000+ Held mail - stuck - HELP!

    Yes, I have read most of the FAQ's. I failed to mention - If I try the (very slow) "folder" function, expand all then then select "delete all" - it crashes when I attempt this on the HELD Mail. I works fine on the other (empty) Trash or Sent mail folders.
  15. The spamcop server times out at every attempt to clean my held mail and trash folders. I have tried at off times (1AM or 7AM - EDT) to see if server load may help but it still doesn't work. They currently hold: TRASH 197,000+ messages HELD 32,000+ messages I have tried the following with no success: 1. Connect via IMAP client and deleting 2. Use the web interface maintenace function to clean out trash 3. Use the web interface to the 'folders' and use the "empty folder' function Any ideas how to purge these? If there is an admin person monitoring this forum...feel free to purge my folders.
  16. gringo225

    can't purge held or trash

    You might be able to delete 13000 if you setup an IMAP connection to your account. I was able to delete 32000+ manually in my held folder using this technique. I also did it over the weekend at off-peak times, very early saturday and sunday morning. I had over 250,000 in my trash which, unfortunately, I could not do manually with IMAP... I guess weekends aren't long enough ;-) Gringo
  17. gringo225

    can't purge held or trash

    The trash has been purged and I did verify that I have unchecked this option: When deleting messages, move them to your Trash folder instead of marking them as deleted? Thanks for all your help. Gringo
  18. gringo225

    can't purge held or trash

    My spamcop email is info2 <at> spamcop.net I was able to connect and open the held mail folder this monrning with my IMAP client and I am deleting them. I am not sure if I will have the same success with the very large trash folder. Thanks for your help.
  19. gringo225

    can't purge held or trash

    Thanks for the further suggestions. I have tried those too. I set my trash option last week to delete anything older than 1 day and I have the maintenance routine set to run at login as follows: Checked -> Perform maintenance operations on login? Checked -> Ask for confirmation before doing maintenance operations? Unchecked ->Rename sent-mail folder at beginning of month? Unchecked ->Delete old sent-mail folders at beginning of month? 12 -> Number of old sent-mail folders to keep if deleting monthly. Checked -> Purge old message in the Trash folder? 1 -> Purge messages in Trash folder older than this amount of days. When I try to open the Held Mail or Trash from the right side drop down, it comes back " There are no messages in this folder" yet my IMAP client as of this morning is reporting: 33,331 Held Mail 231,450 Trash Clearly the maintenance routine is not performing it's function, even in the background. I attempt to run it each day. I can't report spam if I can't get to the held messages either. Any other suggestions.
  20. gringo225

    can't purge held or trash

    When I mentioned " tried to empty" I was using the " folders" icon expaning to show all folders, then clicking the check box next to " held mail" and selecting "empty folder" from the drop down. No luck there. I changed my "display option" from 500 mails at a time to 50, still no luck. It will bounce me right out to the login screen after I try to perform. It will only display the sent folder (which contains 2 msgs) or the inbox (which is set to forward to my mail server) and it contains a few pieces in transit. So it appears I can view folders, just not ones with lots of email. I have also tried the "report spam" and "held mail" functions which take you to the text view interface at : http://mailsc.spamcop.net/reportheld?action=heldlog/ These time out with "Gateway Timeout" I think I am stuck until an admin goes in and purges..... I hope someone sees this. Thanks for all your help
  21. gringo225

    can't purge held or trash

    I followed the instructions in the pinned post and then tried to empty the held folder and the system came back with this error There was an error deleting messages from the folder "Held Mail". This is what the server said: [CLOSED] IMAP connection broken (server response) There was a problem expunging the mailbox. The server said: [CLOSED] IMAP connection broken (server response)
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