Ellen

Retired SpamCop Staff
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About Ellen

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  1. it cleared up a while after I posted -- sorry I didn't ge t back last nite to say that
  2. About 30 minutes I started getting failures trying to use SMTP.cesmail.net -- the server may be unavailable or refusing SMTP connections. Had been working fine up til then. Anyone else seeing this? Thanks Ellen
  3. thanks! weird to think that I will be "the public" in just over 24 hours :-) Ellen
  4. Hi folks -- tomorrow is my last day at SpamCop. After 7 or 8 years it's going to be strange to wake up in the morning, stumble over to the computer (I telecommute) and not tell people that yes, yes they are sending spam. Thanks for the support over the years! Richard, Don and Kelly are still deps so I know I leave you in good hands! Ellen moderator edit: edited title to avoid confusion Changed from: Announcement: Leaving SpamCop Changed to: Announcement: Ellen Leaving SpamCop
  5. They are not getting reports because I turned them off because of listwashing. Ellen
  6. Operations is working on it -- I just posted in announcements also Ellen SpamCop
  7. We are encountering website problems -- operations is aware of the problem and working on it. Thanks for your patience. Ellen SpamCop
  8. Actually the people I roused out of bed at disgustingly early hours in their timezones and all the other engineers/operations people/DBAs who threw themselves at this problem and who stayed with it to the very end are the ones who rock :-) A lot of resources were thrown into the fray. Everything looks good this AM and, at least from the mail I see to the deps, things are back to normal. I assume y'all will let me know if things go sideways again .... Ellen
  9. **** UPDATE 4 ********* Engineering is satisfied with the state of the process queues and has taken they system out of maintenance mode. Ellen SpamCop
  10. ********UPDATE # ************* We anticipate that the system will be back up around midnight to 3AM EDT - sorry I can't be more specific than that but engineering will want to process a large backup before turning the website back on and it is not known at this time how long that will take. Please note that it could be later than 3AM if the backlog is not processing as fast as we think it will or if new issues are encountered. Regarding any spams that you may have submitted prior to the system going into maintenance mode -- if you submitted by email and have the return email with the links go ahead and try the links. However remember that any spams that you received today during the day will be stale by tomorrow so I would just delete them and not worry about it. It is more important to submit the new spams than the older ones .... This will be my last update for today. After the system comes up if you notice any major problems please write to deputies <at> admin.spamcop.net with as much information as possible -- the tracking url if there is one, what exactly you were doing, how you submitted the spam, a small copy/paste snippet of the error message from the website (if there is one) etc. And many thanks for your patience during this long outage! Ellen SpamCop
  11. **** Update 2 ***** Engineering/Ops are working on the resolution. This is going to take quite a while to remedy. I do not have a restoration time yet but I wanted to let you know that we will not be back online in the next few hours. Ellen
  12. Watch the announcements topic -- I will be posting there. Ellen
  13. ****UPDATE***** DBA and engineering have located the cause of the problem and have taken the system offline to work on it. News to follow as it becomes available. Ellen
  14. Yes, the system will accept your spam and parse it and then it fails when trying to update the tables necessary for sending the spam reports -- operations, engineering and a DBA are all working on it. I have no time estimate as to how long it will take to resolve. I do not think continuing to submit spam at this time if you are doing a copy/paste is productive; if you are mailing in the spams, wait to click the link to finish reporting until after the problem is fixed. I'll reply to this thread when I have more information (as soon as I figure out how to mark the thread so I can find it again :-) Ellen