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cummings

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About cummings

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  1. cummings

    can't figure out why this is rejected

    no response from customer. probably doesn't want to spend the time testing for us so we can enable spamcop again =( and the customer is always right..... i may turn it back on in a little while to see if he gets another rejection notice. if he does, i'll probably just have to leave it off.
  2. cummings

    can't figure out why this is rejected

    i'll do it tomorrow afternoon, too late to do it today. thanks for the help so far.
  3. cummings

    can't figure out why this is rejected

    here is my response from the deputies: Theoretically queue1.tis-in.trb would be the server trying to deliver to you. Of course that domain name doesn't exist so who knows what the IP is :-( > Received: from unknown (HELO tco-lat-exbh2.TRIBUNE.AD.TRB) (172.24.24.26) > by queue1.tis-in.trb with SMTP; 29 Jul 2005 16:48:39 -0000 163.192.21.6 was listed on 7/29 for 2 hours. 198.187.230.11 was listed on 7/30-7/31 163.192.2.12 has not been listed in the last 30 days 163.192.2.14 has not been listed in the last 30 days 163.192.4.179 has not been listed in the last 30 days It would be nice if your software included the IP that it was blocking in the reject as that would make things easier to figure out. If you have a whitelist capability you could probably whitelist 163.192.21.0/24 and also 198.187.230.11. That would give you more flexibility in what blocklists you use. i received the rejection notice from my customer on 7/29 at 230pm, which probably can be explained by this: 163.192.21.6 was listed on 7/29 for 2 hours. to be safe, i should probably whitelist their mail servers in case they are about to get re-listed for a day or 2 hours or whatever. here is what i plan to do, but i won't do it until someone here tells me that i'm on the right track. 1. enter 163.192.21.0/24, 163.192.2.0/24, 163.192.4.0/24 and 198.187.230.0/24 into the whitelist in 602 Lan Suite Email Server Software, just to cover all bases (in case they have more mail servers in those ranges). 2. enable spamcop in the anti-spam area of 602. 3. call our customer and ask them to send a test email. 4. if it gets rejected by spamcop, post the new rejection message here. if it gets through to me without rejection, leave settings as is (and let people here know the results). 5. contact 602 with a feature request to include the IP that is blocklisted. here is the email i sent back to deputies[at]: the email that my server (208.32.228.22) rejected from my customer (probably 163.192.21.6) was dated 7/29. so it seems likely that the email was sent in the 2 hour time that 163.192.21.6 was listed. in that case, it is probably safe to use spamcop again seeing that 163.192.21.6 is not being blocked anymore. however, i will add those IPs to my whitelist to prevent future problems. i will also put in a feature request for 602 software to tell the person rejected which IP is blocklisted. thank you. does this sound like a good solution? thank you again for the help.
  4. cummings

    can't figure out why this is rejected

    in the past, i have had customers get on the blocklist. i go to bl.shtml and confirm it. then i contact the company with instructions on getting themselves removed. when they do so, i re-enable spamcop. i don't want to contact their admin and say "uhm... i think you were on the blocklist, but then i searched and you weren't on it. so maybe your emails won't be rejected anymore. let me turn it on and have you send me an email...... oh you're still getting a rejection notice? ok, let me turn off spamcop again. hmmm... you're still not listed on bl.shtml. i don't know why you're emails are getting rejected when you aren't on the blocklist. let me go back to the forum and see if i can resolve this. i'll call you back with more 'maybes' and 'lets trys' and 'not sures' tomorrow." i find it odd that my customers email was blocked by spamcop, but when i research it on the same day, they aren't on the blocklist. is the list THAT dynamic? could they be on the 'virge' of being listed throughout the day? could they be on the list at 10am and off at 2pm? and then back on for an hour the next day randomly? i hope the list isn't THAT dynamic. i will contact deputies at spamcop.net right now
  5. cummings

    can't figure out why this is rejected

    this involves 'bugging' the customer. to see if they "WERE" on the list and "AREN'T" any more, i would have to turn on spamcop and have them send another test email. it is my intention not to bother them with testing. i was hoping i wouldn't have to do that with "ok, send me another email" "ok, i turned spamcop on again, send me another one" "nope still didn't work, let me change something else". etc. etc. this doesn't help me now, unless i turn it back on and 'bug' the customer. plus, all 5 IPs are not coming up as blocked on bl.shtml, so it doesn't matter what the report would say. if it's one of those 5, i already know the answer. Steve's suggestions are: 1. Have you re-enabled the SCBL and retested? this involves 'bugging' the customer. 2. Have you contacted 602 about modifying the reject message to indicate the connecting IP address? this doesn't help me now, unless i turn it back on and 'bug' the customer, asking them to send another email so i can get the information. if it boils down to the fact that i have no other option, i will talk to management here and get their thoughts on bugging the customer with making them send us test emails, but i'm pretty sure the answer is already "no, don't bother the customer with that, just leave spamcop off".
  6. cummings

    can't figure out why this is rejected

    again, KKadow is exactly right. the only problem i still have is that i cannot VERIFY that tribune actually IS on the blocklist. 163.192.21.6 not listed in bl.spamcop.net 198.187.230.11 not listed in bl.spamcop.net 163.192.2.12 not listed in bl.spamcop.net 163.192.2.14 not listed in bl.spamcop.net 163.192.4.179 not listed in bl.spamcop.net so the bottom line is this: i can't figure out why my customer got a message saying 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml when NONE of their servers are listed on Spamcop's blocklist. i could implement a whitelist strategy but that still leaves two problems: 1. it doesn't explain why our customer's email got rejected when i can't find them on the Spamcop blocklist 2. it puts me in the position of making our customer do all sorts of testing. "ok, send me another email" "ok, i added you to our whitelist and turned spamcop on again, send me another one" "nope still didn't work, let me change the whitelist entry and ok email me again" "nope still having trouble, let me change something else". i have no intention of making it look like we are having them do our job (even if that isn't the case, it comes across that way). i want to re-enable spamcop, i simply need to know WHY it was rejected and inform them of what they need to do get un-listed. OR, i need to know that they are NOT blocklisted and that i can safely turn spamcop back on without having to pester my customer to send me test emails. any help is greatly appreciated. i want to use spamcop. the amount of spam i personally receive has tripled, but the bottom line is: the management here has told me on no uncertain terms to not make this an inconvenience for our customers and that means leaving spamcop off, so be it, unfortunately.
  7. cummings

    can't figure out why this is rejected

    hmm.. i just did a check at bl.shtml and got this: 198.187.230.11 not listed in bl.spamcop.net i think KKadow has it right. i am not super-savvy when it comes to a lot of the posts on here and am doing my best to understand them. however, when reading this post, i feel KKadow understands what happened. the line "That message is what the OP's internal contact at courant.com is receiving when a message sent (to) cummings is rejected by the cummings mail server -- the Tribune server can't deliver it, so it returns a failure notice to the internal originator" is completely accurate. 208.32.228.22 is my server (which rejected the email from courant.com, which is supposedly on the blacklist at spamcop). i still don't know why the email from courant.com was rejected by my mail server while i had spamcop checked off in the anti-spam settings of my email server software because i can't find anything in bl.shtml here that indicates they are blacklisted. anyone able to figure out why the email was rejected? thank you for your help so far.
  8. cummings

    can't figure out why this is rejected

    unchecking spamcop took effect immediately, because the email i posted here was sent by the person who was rejected originally (and it made it to me). i have not contacted 602 because the rejection only happens when i have spamcop checked off in the anti-spam. it appears that the software is working correctly. i just can't figure out why the email was rejected. the IPs in the email are not listed in the bl.shtml search. my goal is to find out why this email was rejected by spamcop so i can either get them unblacklisted, or do whatever i have to do so i can get spamcop enabled again. thanks for the help so far. the terminology is a bit above my head but i'm trying to understand it the best i can.
  9. cummings

    can't figure out why this is rejected

    thank you for all of the responses to my post. i apologize for my lack of information. let me tell the whole story. i run a mail server in the building (mail.cummingsprinting.com = 208.32.228.22) using mail server software entitled 602 LAN Suite http://www.software602.com/products/ls/. i have the option to check messages against different spam filters, spamcop being one of them. here is a screenshot of the 602 screen where i can configure anti-spam options. http://www.cummingsprinting.com/602.jpg as you can see, spamcop is now unchecked. the reason why is one of our customers who used to be able to send us email without getting a rejection notice is now getting rejected. i disabled spamcop and then asked the customer to send the rejection email to me. here is the email in its entirety, leaving off the person's exact email address and a few other personal details. Subject: failure notice Hi. This is the qmail-send program at queue1.tribune.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <xxxxxx[at]cummingsprinting.com>: 208.32.228.22 does not like recipient. Remote host said: 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml Giving up on 208.32.228.22. --- Below this line is a copy of the message. Return-Path: <xxxxxx[at]courant.com> Received: (qmail 3726 invoked from network); 29 Jul 2005 16:48:39 -0000 Received: from unknown (HELO tco-lat-exbh2.TRIBUNE.AD.TRB) (172.24.24.26) by queue1.tis-in.trb with SMTP; 29 Jul 2005 16:48:39 -0000 Received: from tco-chi-exbh2.TRIBUNE.AD.TRB ([163.194.253.42]) by tco-lat-exbh2.TRIBUNE.AD.TRB with Microsoft SMTPSVC(6.0.3790.0); Fri, 29 Jul 2005 09:48:40 -0700 Received: from TPC-HRT-EXMB1.TRIBUNE.AD.TRB ([192.168.36.70]) by tco-chi-exbh2.TRIBUNE.AD.TRB with Microsoft SMTPSVC(5.0.2195.6713); Fri, 29 Jul 2005 11:48:34 -0500 X-MimeOLE: Produced By Microsoft Exchange V6.0.6556.0 content-class: urn:content-classes:message MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C5945D.5B264512" Disposition-Notification-To: "xxxxxx, Jeff" <xxxxxx[at]courant.com> Subject: Please xxxxxx Date: Fri, 29 Jul 2005 12:48:33 -0400 Message-ID: <F32480D6FE6567488A06ED9AEABEDE87021DEC2B[at]tpc-hrt-exmb1.tribune.ad.trb> X-MS-Has-Attach: X-MS-TNEF-Correlator: Thread-Topic: Please xxxxxx Thread-Index: AcWUXVsox3OeRcHTTgG3fP5BK7wT7Q== From: "xxxxxx, Jeff" <xxxxxx[at]courant.com> To: "Cummings - CC pmt - Norma xxxxxx \(E-mail\)" <xxxxxx[at]cummingsprinting.com> Return-Path: xxxxxx[at]courant.com X-OriginalArrivalTime: 29 Jul 2005 16:48:34.0016 (UTC) FILETIME=[5BA24E00:01C5945D] This is a multi-part message in MIME format. ------_=_NextPart_001_01C5945D.5B264512 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Please xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx Thank you. Jeffrey xxxxxx =20 ------_=_NextPart_001_01C5945D.5B264512 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 6.00.2800.1505" name=3DGENERATOR></HEAD> <BODY> <DIV><SPAN class=3D814034816-29072005><FONT face=3DArial size=3D2>Please = xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx </FONT></SPAN></DIV> <P><FONT size=3D2>Thank you.</FONT></P> <P><FONT size=3D2>Jeffrey xxxxxx<BR><BR><BR></P></FONT> <DIV> </DIV></BODY></HTML> ------_=_NextPart_001_01C5945D.5B264512--
  10. these are the headers from an email rejected by spamcop. Remote host said: 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml --- Below this line is a copy of the message. Received: (qmail 3726 invoked from network); 29 Jul 2005 16:48:39 -0000 Received: from unknown (HELO tco-lat-exbh2.TRIBUNE.AD.TRB) (172.24.24.26) by queue1.tis-in.trb with SMTP; 29 Jul 2005 16:48:39 -0000 Received: from tco-chi-exbh2.TRIBUNE.AD.TRB ([163.194.253.42]) by tco-lat-exbh2.TRIBUNE.AD.TRB with Microsoft SMTPSVC(6.0.3790.0); Fri, 29 Jul 2005 09:48:40 -0700 Received: from TPC-HRT-EXMB1.TRIBUNE.AD.TRB ([192.168.36.70]) by tco-chi-exbh2.TRIBUNE.AD.TRB with Microsoft SMTPSVC(5.0.2195.6713); Fri, 29 Jul 2005 11:48:34 -0500 the 192 and 172 numbers are not routable, so i put in the 163 IP to bl.shtml and it is not listed. any ideas? i have spamcap disabled until i can resolve this, and i'm suffering. thank you.
  11. cummings

    rejected but not listed??

    i'm not using the free version. i haven't hit their support forums yet. if that's where i should be, i'll try there too. i came here first because the reject said "you are in spamcop's bl" and then i checked and they weren't. when merlyn talks about 521's and SPTP (i need SPTP for my bunghole! are you threatening me?..... sorry), that's where i get lost. dont get me wrong, i'm glad the discussion is happening, even if it's over my head. i'm getting the idea that the consensus is that i need to dig into 602 and get them looking at the problem, so i'm having the person who installed 602 come look at these posts in this thread and let me know what he thinks about it all. i'm sure he understands these posts and can help me understand them too. he also has an "in" with 602 and can rattle some cages if their software is handling things incorrectly. thank you everyone for the help so far. if anyone has anything else to pitch in, please let me know. i'll pull out my webopedia.com and try to follow along best i can. /newb
  12. cummings

    rejected but not listed??

    let me start by posting the whole message. (see below in green) as for wazoo's suggestions, i don't know how to implement them. for example, i don't know how to change the spam filter rejection message on my mail server. and as for my bl checking sequence, i don't know how to see/edit that. not that i expect people here to explain it all to me, but i honestly didn't know i had control over those things. i run an email server software named '602 lan suite' which has a web interface configuration page that lists free spam filters (such as spamcop) and i simply check them off. i looked and can't find any further configuration options beyond checking and unchecking which spam filters you'd like to activate. /padawan suggestions and instructions appreciated -m From: "Mail Delivery Subsystem" <MAILER-DAEMON[at]mr03.conversent.net> To: <mjsweeney[at]maildatainc.com> Subject: Returned mail: see transcript for details Date: Mon, 18 Oct 2004 07:59:40 -0400 Message-ID: <200410181159.i9IBxeIN095910[at]mr03.conversent.net> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_0046_01C4B522.67404FC0" X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2910.0) X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2314.1300 X-spam-Score: 0.421 X-spam-Level: X-spam-Tests: SARE_BOUNDARY_09 Importance: Normal This is a multi-part message in MIME format. ------=_NextPart_000_0046_01C4B522.67404FC0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit The original message was received at Mon, 18 Oct 2004 07:59:35 -0400 (EDT) from host2.155.212.64.conversent.net [155.212.64.2] ----- The following addresses had permanent fatal errors ----- <kenw[at]cummingsprinting.com> (reason: 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml) ----- Transcript of session follows ----- ... while talking to mail.cummingsprinting.com.: >>> RCPT To:<kenw[at]cummingsprinting.com> <<< 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml 554 5.0.0 Service unavailable ------=_NextPart_000_0046_01C4B522.67404FC0 Content-Type: message/delivery-status; name="ATT00004.dat" Content-Transfer-Encoding: 7bit Content-Disposition: attachment; filename="ATT00004.dat" Reporting-MTA: dns; mr03.conversent.net Received-From-MTA: DNS; host2.155.212.64.conversent.net Arrival-Date: Mon, 18 Oct 2004 07:59:35 -0400 (EDT) Final-Recipient: RFC822; kenw[at]cummingsprinting.com Action: failed Status: 5.0.0 Remote-MTA: DNS; mail.cummingsprinting.com Diagnostic-Code: SMTP; 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml Last-Attempt-Date: Mon, 18 Oct 2004 07:59:40 -0400 (EDT) ------=_NextPart_000_0046_01C4B522.67404FC0 Content-Type: message/rfc822 Content-Transfer-Encoding: 7bit Content-Disposition: attachment From: "Michael Sweeney" <mjsweeney[at]maildatainc.com> To: "Kenneth J Warnock" <kenw[at]cummingsprinting.com> Subject: FW: MAILINGS 10/15/2004 Date: Mon, 18 Oct 2004 08:34:03 -0400 Message-ID: <NDBBLEIGOLPPEIOFOHLLOEICCOAA.mjsweeney[at]maildatainc.com> MIME-Version: 1.0 Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: 7bit X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2910.0) X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2314.1300 Importance: Normal
  13. somebody emailed us and got their emails kicked back to them stating ......... (reason: 521 Mail rejected - you are listed in Spamcop (spam) [FREE] - http://spamcop.net/bl.shtml) the rejected IP is [155.212.64.2] when i search spamcop, i get this message......... 155.212.64.2 not listed in bl.spamcop.net i don't want to have to shut off spamcop at our mail server, can anyone explain why this is happening? thank you mark IT Cummings Printing
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