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hutchingsp

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About hutchingsp

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  1. Yeah.. 10/10 for sense of humour there
  2. Already checked the headers and the vmx5 shows an [at]spamcop.net user - I don't really want to list their name on here but the question still stands of how the heck do I get this removed please since I'm getting all his coffee receipts and Geek Squad sh**..
  3. I'm PM'd email_support and have heard nothing so... How do I get support for my mail forwarding account please? Someone who also has a spamcop.net address appears to have set their email to forward to my spamcop email address, so I'm in the curious position of being spammed, by spamcop - I don't know how to contact the guy in question so I need someone at Spamcop to remove the forward ideally. How do I get some help with this please?
  4. hutchingsp

    How can I see why we've been listed?

    AFAIK from the email Don sent me it was just because the URL our employee linked to was in a URIBL and "somehow" the recipients anti-spam service reported it to Spamcop. I really can't stress enough, I was shown the exact email that Spamcop "saw" and it was the 17th or so reply in an email conversation about some prospective work where in one reply our member of staff happened to include a link to the BSI e-commerce website suggesting the customer look at a particular document. I know these things happen but what's been so frustrating is just how difficult it is to actually find out why - seriously why do I bother to maintain an abuse[at] if you can get blacklisted without any notification before or after the fact and when you do you're stuck waiting six hours (and counting) to find out why it happened?
  5. hutchingsp

    How can I see why we've been listed?

    All that tells me is that we aren't listed now - and we aren't because I delisted us. We have working (and monitored) abuse[at] and postmaster[at] email addresses and it's a little surprising that nothing seems to be sent to those.
  6. hutchingsp

    How can I see why we've been listed?

    Thanks for the reply, rather not post the IP here simply because it makes it obvious who I work for :-) However I do have a personal paid Spamcop email account - every time I try to login or register via www.spamcop.net (don't see the option to do an IP lookup via mailsc.spamcop.net) all I see is a 403 error so not only were we blacklisted but it looks like the Spamcop website isn't working correctly as I see the same behaviour at home and at work. Frustration sums it up nicely
  7. We got listed on bl.spamcop.net last week. Whilst everyone says "we don't send spam" we really don't - it seems that one of our person to person email conversations between one of our staff and a customer of ours contained a link to a third party online store (the British Standards Institute) which is on a URIBL which meant that our customers spam filter reported us to spamcop - which is nice of them. The spamcop website tells you that you are listed, but it doesn't seem to show you any kind of reason why you are listed, so all you can do is delist yourself and assume it won't happen again - which it has today. I'm waiting for their admins to come back to me but wanted a sanity check that I'm not going blind - does anyone know a way to see a reason why an IP has been listed on spamcop without having to ask them please (specifics not just "because we think you sent spam)? Thanks
  8. I have an iPod touch and setup my Spamcop and Gmail accounts on it. Gmail - no problems. With the Spamcop account however, any mail arriving in my Inbox shows as having arrived exactly one hour earlier than it did. This doesn't happen on my iMac, and the date/time showing through Spamcop Webmail is correct, so I suspect it's some sort of iPod issue, my question is has anyone encountered this and if so what did you do to resolve it please? I've checked everything obvious like timezones and it all looks correct (as the fact that the Gmail account works perfectly would seem to prove). Thanks in advance.
  9. Appreciate the response and totally understood - I configured/run/admin works mail server so I guess I get used to having access directly to logs of inbound/outbound mail, though sadly I can't use that for personal mail. I guess what I was trying to say was that as you say delivery is fallible, but if a message isn't delivered due to something under the remit of the SMTP service I wouldn't want to find it just got silently discarded and I didn't receive an NDR only to be told "It's a beta", IYSWIM.
  10. As subject really. I've changed broadband providers today and the new provider does some horrible proxying/hijacking on mail sent through their own SMTP service, so I'm looking for another. I looked at the sticky thread but there's no firm or recent updates that I can see on how stable/reliable i.e. "production ready" the smtp facility is? I don't send much mail at all, but what I do send, I want to be 99.9% sure it's arrived (or at least that if it hasn't the problem isn't with me). Thanks in advance.
  11. hutchingsp

    Reporting Held Mail repors Inbox!!!

    Thanks Steve. So anyone.. given I emailed support the first time this happened.. and heard nothing.. and I used the contact form as suggested a couple of days ago.. and I've heard nothing.. what should I do now? I don't expect instant service but as I pay for my account at least an acknowledgement or "we'll be in touch" would be nice
  12. hutchingsp

    Reporting Held Mail repors Inbox!!!

    Thanks. I shall try the contact form as suggested (it seems I don't always get notification emails from this forum even when I tick the box). I'm not sure what info to offer. At home I'm on a Mac running 10.4.6 with the most recent version of Safari, right now I'm at work now on XP using Firefox 1.5.03, I don't use Internet Explorer other than when it's for an app that won't work with other browsers. I'm doing the obvious things like checking the content of the Held Mail folder before selecting everything and submitting, and the Webmail system must believe it is reporting 42 spam messages because it says so at the top of the screen - I've just done exactly the same thing as I usually do and this time they are in the Trash and not still in Held Mail. So I shall contact the admins, but in the meantime if anyone has any additional suggestions...? cheers, Paul
  13. hutchingsp

    Reporting Held Mail repors Inbox!!!

    I posted about this before and didn't get much feedback but I can't imagine I'm the only person it's happening to? Today (just now) I went into Webmail and into my Held Mail folder. I selected everything and reported as spam and went back to my Inbox. I then went to my trash and noticed some old messages (around 12) in there that I had definitely not deleted. I moved these back to my Inbox. I then went back to Held Mail and all the messages that I'd just reported and supposedly moved to Trash were still in there. I've noticed that if I go to my Inbox and sort by message # the most recent message is 1284. If I search by name for one the messages that was moved to trash when I tried reporting my Held Mail, it has a message number of 1291. Also recently I appear to be seeing quite a few duplicate messages in the Held Mail folder - assumed it was some nutty spammer tactic but now I'm not convinced. Any suggestions please? Paul
  14. hutchingsp

    Reporting Held Mail repors Inbox!!!

    Thanks. I emailed support[at]spamcop.net on January 6th. Haven't heard a thing.
  15. Hoping I haven't missed a sticky on this but something very worrying happened today. I logged into Webmail. I went to my Held Mail folder and selected a screens worth of email and clicked 'Report spam', confirmation on screen, 50 messages reported and moved to trash. When the 'SpamCop Quick reporting data' emails arrived they are concerning only a couple of emails that I know were in my Inbox, not in my Held Mail. When I went back to my Held Mail the spam was still in there, and when I looked in my Trash the 50 messages that it said had been reported and moved to Trash were NOT in there, and several legitimate emails from my Inbox were. I hope that makes some sense. I've had this happen a few times now and it's very disturbing - I don't care if the reporting system is down, I do care if I report a screenful of legitimate mail and the system tells me I've done so and then goes and tries to report old stuff from my Inbox as spam. Does anyone have any ideas or suggestions as to what's going on? thanks, Paul
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