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mrmaxx

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Everything posted by mrmaxx

  1. When trying to log into Webmail, I *was* getting a timeout. Now I'm getting "Could not retrieve namespace information from IMAP server." Whatever the hell THAT means!
  2. Wow! YOU got a response??? I've filed two tickets with them and still haven't gotten a response!
  3. I sent a ticket to support[at]cesmail.net. So far just an automated response. VERY frustrating!!!!
  4. Hell, be glad you guys can get in at all. I can't get into webmail or POP or IMAP.
  5. mrmaxx

    Spamcop Webmail Down

    "something hardware" really explains SOOO much </sarcasm> I, for one, would like to know what, if any, steps they are taking to prevent another "single point of failure" but I'm not going to hold my breath waiting for someone to reply back.
  6. mrmaxx

    Spamcop Webmail Down

    It was, but it's back up again.
  7. mrmaxx

    Outage

    Don't hold your breath!
  8. mrmaxx

    Update - System Failure etc

    About bloody time! What happened this time??? Did a rat gnaw through the power cord??? SMH! This has got to be the worst run email system in the freakin' world!!!
  9. I can confirm that my email is being pulled down because I logged into my Yahoo account and all the email is now in the trash. Fortunately, it isn't auto-deleted, so I can still read it! Oh, and "support[at]cesmail.net" bounces as "no such user here" Isn't that really f-ing convenient for them???
  10. WTF!?!?!? Less than two days and we're down AGAIN?!?!? This is horse sh**! This crap has GOT to stop!!! They either need to get out of the business of hosting email for fix their damn system so they don't keep having these problems!!! This is UNACCEPTABLE!!
  11. mrmaxx

    Update 2 -System Failure

    Well, I"m not going to hold my breath waiting on a reply.
  12. mrmaxx

    Spamcop Webmail Down

    Sorry, Steve.. You're correct. I don't like the idea of "we found the problem and fixed it. Everything is back to normal now." That's all fine and dandy, but I want to know what they're doing to prevent future single-points of failure. IMHO, as a former IT professional, there is very little that should be vulnerable to a single point of failure. An email server in a hosted environment should have multiple routes out of the hosting facility. There should be at least two uplinks to two different network switches and every server should have redundant power supplies. If they don't want to tell us what the "single point of failure" is, that's fine. They should at least let us know what steps (in general) they are taking to prevent a "single point of failure" from occurring again. As far as I'm concerned the ONLY acceptable "single point of failure" is the hosting facility itself, and preferably they have a redundant setup at a second location, even if it's just across town. Just MHO, of course.
  13. mrmaxx

    Update 2 -System Failure

    Nope -- USER EMAIL_SUPPORT here in the forum. Edit -- just sent an email to support[at]cesmail.net suggesting that I, and other paying members of the email service, would like to know what steps are being taken to prevent future "single points of failure" in the future.
  14. mrmaxx

    Spamcop Webmail Down

    Turetzsr -- WHAT information from CES? They haven't give any new information since the system came back up. I realize you are just a volunteer and have no real authority to do much of anything, but it's still annoying as hell that here we are 48 hours later and no one has said squat about what happened and what they're doing to prevent it from happening again! To me that's just wrong!
  15. mrmaxx

    Update 2 -System Failure

    Exactly. I've sent a PM to EMAIL_SUPPORT and so far have not received diddly squat in reply.
  16. mrmaxx

    Update 2 -System Failure

    Good for you. Then you should be aware that uptimes are rarely calculated as "since initial powerup." Generally the uptime calculations are for a specific period of weeks to months. Thus, it's not exactly fair to say "since it came online the uptime for SpamCop email is 99.99999." Sure, if you look at it from that perspective, but REALISTICALLY, uptime isn't calculated that way.
  17. And that's mainly what seems to be pissing people off -- no communication during GOOD times and very little during problems. Edit: Just fired off a PM to "Email Support" explaining that security through obscurity is NOT good security and that, while it's admirable to not want to release any more information than can be avoided to spammers, the silence from CES Mail regarding what *exactly* went wrong and what they're doing to prevent future catastrophic failures is NOT generating any good will with their customers.
  18. mrmaxx

    Update 2 -System Failure

    LKing... are you an IT professional? I was for several years. When you run a business, your uptime is NOT measured over the lifetime of the service, but as a series of moving windows. Sure the AGGREGATE uptime for SpamCop / CESmail is 99.999. But when you take into account the moving windows, (30/60/90/120 days, etc) the uptime isn't nearly as good. I have to give Jeff for better uptime than Yahoo lately, but that's not really saying much. My PC at home has better uptime than Yahoo. I would like to know what they are doing to prevent another "single point of failure" in the future? Are they adding any redundancy to the system? And why does it seem to take HOURS for them to respond to an outage?
  19. As a former IT manager, I can understand that when things are hot, the first priority is to get things fixed. That being said, I have a few questions for Jeff -- 1) What was the "single point of failure" and have you taken steps to avoid single points of failure in the future? 2) What's with all the freakin' secrecy about what's going on? As paying customers do you not think you owe it to us to let us know a LITTLE more about what's going on with things? 3) Do you run any sort of monitoring system with an alarm to let you know when something goes wrong (i.e. What's Up Gold, etc?) 4) Do you have 24/7/365 monitoring of your systems? 5) Do you have plans for more redundancy so that a single point of failure WON'T take everything down next time???
  20. mrmaxx

    Update 2 -System Failure

    To those who say "go find another email provider where you can report spam" I have this to say -- we don't HAVE to use the SpamCop email to report spam. We can always go buy "fuel" to report spam and just forward to our private reporting address. Yes, it's very convenient, which is the main reason I haven't switched yet, but if this crap keeps happening every week or two, I just may drop SpamCop and move all my email to Fastmail or something else and use SpamCop for reporting only.
  21. So I just reported a spam that had a Twitter URL in it. So I "unshortened" the twitter URL, which became a LinkedIn URL, which in turn referred to a Yahoo redirect/shortener. Finally the last one after that went to a Chinese server. I've never seen anyone THAT determined to hide their REAL URL! SMH!
  22. mrmaxx

    Update - System Failure etc

    Exactly. I even said I'd be willing to pay double what we pay now. However, I'd want some assurance that it was not going to line Jeff's pockets, but to add more redundancy and reliability, possibly including physically separate duplicate servers. Ah, there's the rub. Jeff won't TELL us what happened, just that there was a "major system failure" that they fixed after nearly 24 hours. And most SAN/NAS devices have redundant power supplies, and if it's on-board RAID, most server-class machines have redundant power supplies. The point is you have redundant EVERYTHING so that in case one thing dies, you're covered until you get it fixed. If Jeff/CESmail can't afford duplicate hardware, then he ought to come to the subscribers and say "I'm raising the rates to pay for upgraded/redundant hardware."
  23. mrmaxx

    Update 2 -System Failure

    Up until recently, yes. However, this isn't the early days of SpamCop any more. Jeff T needs to stop treating this like a hobby system with a few good friends and start treating it like a serious business and make sure the uptime is closer to 5-nines than it has been in recent days. History is only good for looking back. Functioning email is a requirement these days. If an email provider isn't prepared to provide 5 nines, they need to find someone who is!
  24. mrmaxx

    Update - System Failure etc

    I don't know about you, but I had no problems getting to "mailsc.spamcop.net" I just couldn't report held email.
  25. mrmaxx

    Update - System Failure etc

    So, what steps has CESMail taken to ensure this "single point failure" won't happen again? Do you have redundant servers? Are you running RAID5 (minimum, possibly RAID 10)? Do you have redundant NICs on your redundant servers going to redundant switches??? C'mon... I realize there's only so much redundancy that can be put in, but let's get real -- people depend on email these days. Whether or not it was designed to be instantaneous, it needs to "just f-ing work!" We have come to rely on 5-nines of uptime. CESmail has definitely not lived up to that in recent history. I'm seriously thinking of bailing out and just going to reporting only what doesn't get sent to the "spam" folders in my various emails. I have to say I appreciate having ONE email to concentrate all my various email addresses out there, but if push comes to shove, I can do that with Fastmail or something similar. CESmail needs to step up and a) make sure there is sufficient redundancy for 5-nines of uptime or sell the system to someone (Cisco?) who CAN and WILL ensure 5 nines of uptime. FYI, I, too, have been an IT professional having to live with giving ETAs on fixing stuff.
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