chazb

It has been resolved - but I note that SpamCop still offers people in my position no means to contact the company if they are in the position I was in. My email/IP was on a list, but the spamcop site did not recognise that, so there was no way I could get to the form to contact spamcop. Wazoo's rather hysterical responses added no light, only heat, to the debate.

After a bit of a delay, I felt I had to reply. Wazoo, you talk of me "coming here with attitude". This is what I wrote: "I have come onto this forum because unless the list shows me as blocked I cannot find a way to contact spamcop directly (something that has wasted the last hour of my working day to find out), which I regard to be difficult to excuse when a company's actions affect another's business." Is the phrase "difficult to excuse" particularly offensive in your part of the world? Your response - implying that I am a spammer who is not telling the truth was accusatory and possibly defamatory. And I see that your reading lessons have not worked out, so I'll spell it out for you: 1. You can only contact someone at spamcop if you enter a IP address that is highlighted on a list. 2. If you have been highlighted - as I was - but the IP address is not in the list you cannot get to the page with the form. 3. None of the FAQs helped someone in my position. Self-righteousness is all very well, but I can't see how Spamcop benefits from it. Their choice I guess.

Thank you Derek, that's very clear and very helpful.

I particularly liked this earlier response from Wazoo on a different board: "The Forum FAQ offers a 'Contact' link, which in fact points back to an entry on the www.spamcop.net FAQ, found via the Help button on that page ... folks that get lost 'there' have much better luck with the single-page access point 'here'" The "here" link is not actually a link! I understand that you guys must get a lot of abuse from real spammers, so contact details are asking for it - but there's no need to be so abusive to real business people, who are simply asking questions and have worries about their own businesses (this is a very new start-up company, and if our emails are blocked, we'll go out of business next week).

Wazoo. If you feel like replying again, could you please read my post before writing. It's not hard to actually read what someone writes. Often it helps, particularly if one is on a text-based forum. This is what you wrote Wazoo: " link provided at the top of every Forum page, a Pinned entry in almost every Forum categoty/section, on and on .... and the most amazing thing is that the "Contact" entry in the Forum FAQ actually points back to an entry found via the "Help" link on the www.spamcop.net web-page ....????" Right, let's see just exactly how wrong you are: If one clicks "How can I be de-listed? (Dispute Resolution)" (http://www.spamcop.net/fom-serve/cache/298.html) there is no email address, or other way of contacting Spamcop. However, there is a link at the bottom "To appeal a listing, please use this form" which is a link through to this page: http://www.spamcop.net/bl.shtml Where is the form? There is no form. There is no email address. As I said in my original entry on this forum, it appears that some of my emails are being bounced, even though I am not on the list, so I cannot get in touch with Spamcop. There are, however, links to this forum and links to, er, "How can I be de-listed (Dispute Resolution), which is where we began. Rather circular and not at all helpful. So, I came to the forum, where I am treated to abuse from an employee of an Spamcop, who hasn't even been be bothered to read my post. Shall we go through the rest of Wazoo's angry little missive: "there isn't a lot of detail that can be spun up without knowing what the 'real' IP address in question is" It's the real IP address. Would I list my company name if the IP address wasn't real? "I'm really not inclined to spend an hour of my time trying to take a stab at guessing what e-mail server in the world your out-going e-mail may have used that appears to possibly be on a BL" All I am asking is for a way to contact Spamcop, not an hour of your precious time Wazoo. What information is required to find out which email server we use at my company? Our emails are handled by BTconnect - the major British telco - my company does not have its own server. "If you'd care to provide that data, specific answers might appear." All I want is a way to contact spamcop. I don't want to interrupt Wazoo's reading lessons. "Let me also point out that in the real world, IP addresses don't contain hyphens, especially when one would want to ease the burden of someone trying to do your research for you." hyphens, dots ... same difference. I c&p'd it from the email bounceback: "he original message was received at Mon, 13 Jun 2005 08:31:24 +0100 (BST) from host81-138-231-94.in-addr.btopenworld.com [81.138.231.94]" '"Had you read the FAQ, you would have found that the SpamCopDNSBL doesn't have the power to "block your e-mail"' "Sender refused by the DNSBL Spamcop.net" It's pretty clear isn't it? "if you really want to get upset, your first target would be your friend's ISP ...." The first thing I did was to contact my friend's company, spoke to the IT guy, and he said I should contact you and get removed from the list. I am not "upset" merely bored at going round and round in circles on this site trying to find a contact address, and find it rather disgraceful that a company with the power to affect others' businesses does not seem able or willing to provide its own contact details. Petzl, Am not an IT guy, am a journalist, so am afraid I don't understand your post "194.73.73.211 or c2bthomr03.btconnect.com is or was Listed reported with subject "BUSINESS STATIONERY SPECIALISTS" SenderBase is showing IP is going off it's brain in sending spew." Do you mean that "c2bthomr03.btconnect.com" is coming from the same email server as mine so Spamcop is highlighting/blocking everything from BTconnect, the UK's largest email host?

I sent an email to a friend of mine and it was bounced back with the following message: "Reporting-MTA: dns; c2bthomr03.btconnect.com Arrival-Date: Mon, 13 Jun 2005 08:28:51 +0100 (BST) X-Message-Diagnostic-Code: smtp; 501 5.7.1 <keepingmynameprivate[at]>... Sender refused by the DNSBL Spamcop.net Final-Recipient: RFC822; keepinghisnameprivate[at]freshminds.co.uk Action: failed Status: 5.5.2 Remote-MTA: DNS; mail.freshminds.co.uk Diagnostic-Code: SMTP; 501 5.7.1 <keepingmynameprivate[at]>... Sender refused by the DNSBL Spamcop.net Last-Attempt-Date: Mon, 13 Jun 2005 08:28:54 +0100 (BST)" However, my IP address (81-138-231-94) is not blocked - according to your site - so why is it being blocked? I have come onto this forum because unless the list shows me as blocked I cannot find a way to contact spamcop directly (something that has wasted the last hour of my working day to find out), which I regard to be difficult to excuse when a company's actions affect another's business.