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About moonfish

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  1. Thanks, everyone, for your help. We ended up disabling the whole TZO service so we could receive e-mails; and it worked. I've heard good things from a couple people about TZO, yet we've experienced a couple problems with them within a month's time. We can't afford the interruptions in e-mail service.
  2. So, the IP in question is actually TZO's, not mine? The whole store and forward service with TZO has created two problems for us within the last month. Interesting that the service that's supposed to provide a "backup" or store of our e-mails in case our server goes down, actually fails from time-to-time.
  3. Well, a tech at TZO told me via phone that our problem is based on TZO being blocked. Perhaps this isn't the case? Here's the entire error message: SMTP error from remote mailer after RCPT TO:<rosalie[at]yda-online.com>: host yda-online.com []: 550 5.7.1 has been blocked by spamcop Thanks
  4. Wow, just talked to TZO.com -- IT has been BLOCKED by SpamCop. Apparently, it's not our problem. Just have to wait several hours, TZO says.
  5. Pardon my ignorance, this will sound like a stupid question! We use TZO.com for our nameservers; we have a store and forward service with TZO. Then, we use the server located in our office, which runs MSE to route e-mails. So, I need to check the server's IP, located in the office, right? NOT the static IP for our domain, right?
  6. This morning, around 11 a.m., my domain no longer received e-mails; we can send e-mails, fine. All messages are bouncing back to senders with the following error message: SMTP error from remote mailer after RCPT to <e-mail address> host xxxxxxxx has been blocked by spamcop. I checked our IP address with Spamcop, and it's not listed as blocked. Can someone advise, please?