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ricktravers

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About ricktravers

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  1. I would argue this is impossible, but it has now happened twice and I have proof. The simple description is: I email someone and cc myself. The copy I receive via cc, and the one in my sent box are identical. However, the copy received by the other person contains text I deleted before sending, and is missing text I added before sending. Here is the detailed sequence using Webmail interface: 1) Person A sends a message to a distribution list that includes person B and myself. 2) Person B forwards direct to me with a comment on person A's message (person A is NOT cc'd on that forward). 3) I click "Reply", and I remove person B's address and add both person A and the distribution list address. I remove person B's comment from the message, and I add text of my own. 4) Both person B and myself receive the same message (via the distribution list), and that message is identical to the message in my sent box (as it should be). However, person A receives a message containing person B's comments that I had removed, and is also lacking the text I added. All the time stamps are identical and there is no message in my sent box corresponding to the message person A received. If that's not strange enough, the prior incident is even more bizarre. The sequence was exactly the same, except for the following: 1) Person A was a different person. 2) Person B received the same message as person A. That means that the distribution list sent person B and myself DIFFERENT messages! Surely that is impossible??? How is this possible, and can it be fixed? I have all the relevant messages from the most recent event, and some of the messages from the prior event.
  2. ricktravers

    **** Please read **** email update #2

    Shouldn't this information be on the login page?
  3. ricktravers

    Ongoing stripping of attachments

    Hi Wazoo, Thank you very much for your help and attention to this problem. I'm a bit puzzled by your response to pyrts. pyrts has stated he is experiencing "the exact same issues" as me, and has suggested a possible cause (the code patch), and a workaround that works for him (FF). I think pyrts' tests and suggestions have been helpful and I think pyrts would agree that his FF suggestion is more of a "workaround" than a "solution". Lastly, I don't think we have yet proven my problem is time-related, although there is some circumstantial evidence it is. Perhaps it would help if pyrts could explicitly state the symptoms of his problem (and times, if intermittent) to confirm it's the same issue as mine? I deeply appreciate everyone's attention to this problem, so I want to help as much as possible. Steven Underwood's reply suggests the code patch may not be the problem, and poses the possibility that Google toolbar and/or a popup blocker may be a cause. I don't use Google toolbar and I permit all popups from spamcop.net, so that's apparently not my cause. I have just returned from holiday and am a bit overwhelmed, but I will try to find the time today to run a series of tests that may help. I will try to reproduce the problem using multiple browsers on my laptop, and as many browsers as possible from as many different OSs as possible from an internet cafe. I will document the results and report back to this thread. If anyone has any suggestions or requests for my tests, please reply. Kind regards, Rick
  4. ricktravers

    Ongoing stripping of attachments

    I've just checked all the tests I ran on 7/12/06, and every one used server Delta, both succeessful and failed. Headers below are from last failure: ... Received: from mailgate.cesmail.net (mailgate.cesmail.net [216.154.195.36]) by ... Received: (qmail 12076 invoked from network); 12 Jul 2006 16:32:46 -0000 Received: from unknown (HELO delta.cesmail.net) (192.168.1.30) by mailgate.cesmail.net with SMTP; 12 Jul 2006 16:32:46 -0000 Received: (qmail 18703 invoked by uid 99); 12 Jul 2006 16:32:46 -0000 Received: from ip.at.my.isp.munged (alphanumeric_ip_munged [actual connection IP]) by webmail.spamcop.net (Horde) with HTTP for <mySCid[at]spamcop.net[at]cesmail.net>; Wed, 12 Jul 2006 17:32:46 +0100 ...
  5. ricktravers

    Ongoing stripping of attachments

    I've just now tried 16 seprate emails with assorted .doc and .pdf attachments from 109KB to 1938KB. Some were sent as "attachment", some were sent as "inline". Ten emails had their attachments stripped, and six did not. The stripping affected both inline and attachment methods, and affected both .doc and .pdf attachments. The only discernable pattern is that failures and successes tended to be bunched together sequentially, as follows. (Times are GMT, location is London): 16:19:20 Fail 16:21:40 Fail 16:23:27 Succeed 16:24:34 Succeed 16:25:12 Succeed 16:26:34 Succeed 16:27:11 Fail 16:27:37 Fail 16:28:23 Fail 16:28:59 Fail 16:29:19 Fail 16:29:59 Fail 16:30:34 Succeed 16:31:07 Succeed 16:31:49 Fail 16:32:46 Fail If anyone in the is free to try right now in USA or abroad, it might be enlightening to see the results. Regards, Rick
  6. ricktravers

    Ongoing stripping of attachments

    Hi Steven, Thank you for your help! Here are a few examples with date (month/day/year), time and zone, my location at the time, and extension of attachment. In every case I was eventually able to send the attachment after repeated tries. 3/30/06 14:11 GMT Prague .pdf 4/3/06 16:38 GMT Prague .pdf 5/30/06 17:20 GMT London .pdf 6/14/06 16:55 GMT London .zip 7/4/06 15:55 GMT London .doc Looking at these examples I'm struck that all but one occured on weekdays at very close to the same time of day. When I said I could reproduce the problem roughly 60% of the time, I should have clarified that I have consistently reproduced the problem if I make repeated attempts immediately after a failure. I have just tried to reproduce it now (when I'm not experiencing problems), but I can't. The fact that I can reproduce the problem at those times on weekdays further suggests the problem may be related to time of day and weekday/weekend, perhaps server load? I will do some tests this week to see if I can confirm the pattern, and report back to this thread. Kind regards, Rick
  7. ricktravers

    Ongoing stripping of attachments

    Thanks for your reply! I have only tried "attachment", but I will try "inline" and reply with the results. I am using IE v6.0 on WinXP v5.1 SP2. Regards, Rick
  8. I'm repeatedly having attachments stripped off of emails when I send them via webmail. The problem is not failure to click "Attach" (as I explain below) and I can reproduce the failure about 60% of the time. Also, it may be relevant that I have been using Spamcop Webmail for many years and have successfully sent hundreds of emails with attachments. This problem only appeared a few months ago and it is still happening. Here are the procedures I'm using and the results: 1) Compose message in http webmail (not https), addressing and inserting subject 2) In the Attachments section for File 1, click browse and select file to attach (size under 2MB) and click Open 3) Click the Attach button on the right side of the Attachment section 4) Confirm attachment is actually attached by viewing new text at top of window just underneath "Message composition" that shows "thumbs up" icon and says "Added XXX.yyy as an attachment". I also scroll down to bottom of message where I see attachment icon, name, and (among other things) the words "Total attachments size ZZZ" This proves I correctly clicked "attach" button and that the message has an attachment. 5) Click Send Message 6) Attachment is stripped off email and only body is sent 7) Repeat steps 1-5 exactly the same and eventually it works and attachment is sent with body, though it can take up to 3 tries. Also, the following procedures show same problem: 1) Create an email as above 2) Attach a document as above 3) Confirm attachment is attached as above 4) Save to drafts 5) Open draft 6) Attachment is no longer attached 7) Repeat steps 1-5 and eventually it works and draft includes attachment, though it can take up to 3 tries. Then, after saved draft correctly shows attachment as attached, 8) Open draft 9) Confirm attachment is shown as attached as above 10) Click Send 11) Attachment is stripped off email and only body is sent 12) Open drafts folder and note draft is still there and attachment is still shown as attached (!) 13) Repeat steps 8-10, and after 1-3 tries (without modification), it is sent correctly including attachment. Please note this is NOT a failure to click "attach". If it were, I would not be able to see attachment as attached as described above. Perusing other's questions it is clear that others are having the same problem, but it appears that everyone is assuming they are failing to click "attach." However, some are obviously experienced Webmail users who understand the correct steps yet still have the same problem as me. The only thing I can think of that may be unusual in my case is that I live in London, England, so my access is slower than most. Perhaps most importantly, I can reproduce this problem roughly 60% of the time, so I can easily demonstrate the problem by allowing any qualified person to log in to my account and try it for themselves. This problem is very frustrating and occasionally embarassing, so I would be grateful to anyone who can help. It would also be helpful to hear from anyone having the same problem. If you do, please make clear that you understand the critical step of clicking "Attach" (browsing and opening file is NOT sufficient). Thank you very much for your help! Regards, Rick
  9. ricktravers

    Attachments problem

    Hi Stephen: Thanks very much for your quick reply. I'm sorry I didn't reply sooner. The number of my replies below correspond to your numbers. 1. Only http, not https. I have not tried with https. 2. Several different sizes, most recently 943 KB. 3. I used to make that mistake and am aware of how easy it is to make, so I should have explicitly stated it. However, I assure you I always hit the Attach button, and just to be certain I always scroll down after clicking Attach to make sure atachment is shown as attached, as I stated in step 3 of my first example (this confirmation step would fail if I had not hit "Attach" button). Conclusive proof is shown in cases when I save to drafts and attachment is shown saved along with draft, and is still shown as attached when I re-open draft (see my last example). 4. Saving attachments along with drafts sometimes works for me, so the feature must be at least effectively enabled, if not intentionally. If it is failing for you that may be an example of the problem I'm seeing. Thanks very much for your help. Let me know if you find anything. Kind regards, Rick
  10. ricktravers

    Attachments problem

    I'm having this problem with Webmail, but the problem is not the attach sequence and I can reproduce the failure about 75% of the time. Also, it may be relevant that I have been using Spamcop Webmail for several years, and this problem only appeared a few weeks ago. Here is the procedure I'm using and the results: 1) Create an email 2) Attach a document 3) Confirm attachment is shown as attached 4) Click Send 5) Attachment is stripped off email and only body is sent 6) Repeat steps 1-4 and eventually it works and attachment is sent with body, though it can take up to 3 tries. Also, the following procedures show same problem: 1) Create an email 2) Attach a document 3) Save to drafts 4) Open draft 5) Attachment is no longer attached 6) Repeat steps 1-4 and eventually it works and draft includes attachment, though it can take up to 3 tries. Then, after saved draft correctly shows attachment as attached, 8) Open draft 9) Confirm attachment is shown as attached 10) Click Send 11) Attachment is stripped off email and only body is sent 12) Open drafts folder and note draft is still there and attachment is still shown as attached 13) Repeat steps 8-10, and after 1-3 tries (without modification), it is sent correctly including attachment. If it would be helpful, you can access my account and try it yourself. You can also see the draft I tried to send repeatedly, and my Sent folder which shows multiple tries without attachment, followed by final success with attachment. Thank you very much for your help! Regards, Rick
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