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About Alanna

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  1. And instead of getting all self-righteous and telling me how selfish, ignorant, and/or stupid I am, you (any of you) might simply have answered my question from the beginning by saying something along the lines of "Your webhosting should be able to shut down the spammer. Talk to them about clearing up the problem." All I wanted from the beginning was to know 1. Whose fault is this (SpamCop's for being to broad, or my webhosting for having some glitch in their email, or a spammer for operating on my mailserver) and 2. Who should I talk to to fix this (SpamCop or Dreamhost, depending on above), or is this something I just have to deal with as collateral damage in the spam wars? There's no need to be so condescending. SpamCop is not going to save the world from spam. The spammers will just switch IPs back and forth, because they can do that. I-- and other people who can't afford their own servers, or VSPs-- are the ones who will get screwed because we can't just pick up and switch. You can minimize the annoyance, but you're never going to eliminate spam. It's just a necessary evil of the Internet.
  2. So the salient points seem to be: 1. Once an IP is reported enough times, all mail from that IP is blocked, regardless of domain or sender. This is despite the fact that many different domains can use the same mail server, and thus the same IP. 2. SpamCop is sometimes employed by ISPs to block mail *for* their users, something that is apparently built into the program to be able to do and yet is recommended against by SpamCop. As a programmer, I don't understand why you would make capabilities if you don't want them used. 3. There is absolutely nothing I can do about this, since I am in control neither of my entire server, nor can I change my users' ISP options. My only option is to get my own server, with far more room and resources than my small group needs, at an exhorbitant price. I'll put in a support ticket and see what they say-- but I fail to see how someone else who happens to be on my server spamming should affect me and my mail, with no direct recourse I can take other than trying to talk to my webhosting and having my user talk to her ISP. Punish the spammer, not the people unfortunate enough to send from the same mail server. And I think it's offensive that SpamCop blocks email from mailservers even though most webhosting companies put many domains on one server. How is it *un* offensive to block mail from six or ten or twenty domains because of one? I don't care who individually uses SpamCop. But as you yourself noted, these are two different users in different parts of the country-- possibly the world-- with two entirely different ISPs, neither of whom made the choice to use SpamCop. The choice was made for them, without their knowledge. What I'm getting from this is this is not my fault-- some other domain on this IP is getting mail in SpamCop's spamtraps and getting ALL mail on the IP blocked. This particular user has many many many topics flagged to notify her when they get responses, and right now those autonotifications are all bouncing to me. How is that good for her? She has no idea how she has SpamCop, she didn't put it on herself, though she says her ISP may be using it. If I sound annoyed, it's because at this point, I can't send *any* mail to her through my organization address. And my point is that I get spammers on my board with addresses from Yahoo or Gmail or Hotmail but I don't block all users who have email addresses from those domains because that would be stupid. Well, if you're talking about my users' ISP, I know I don't get a choice in ISPs if I want broadband-- where I live determines it. I am fortunate enough to live somewhere right now where I can get either DSL *or* cable, which is the most choice I've had since I left dialup six years ago. If you're talking about my webhosting, I fail to see where any other hosting would be any different unless, as I said above, we went to the trouble and expense to get our own server, which in any other way we do not need. I doubt there's webhosting out there that gives every domain its own mailserver, unless you get your own server. And without each domain having its own mailserver, with the same mailserver serving multiple domains, wouldn't we potentially run into the same problem? There are LOTS of spammers out there. It seems it only takes one to spoil the IP. I don't sort through all my mail. I have a spamblocker that actually works. Gmail automatically flags spam, and it catches almost everything. I get maybe one every three weeks in my inbox. The rest I never have to see. And Outlook Express's rules, once I set them, which takes maybe ten messages and about a week, also works really well. And it blocks what *I* want it to block, and I can see exactly what I miss if I want to, just in case. And I, or my domain at least, as the sender, can do nothing, see above. Especially since it's not me who's even doing the spamming! If blocking at the ISP is so bad, as you've said repeatedly SpamCop says *not* to, why do you even leave it open as an option? That totally removes the users' choice to individually choose a more or less agressive spamblocker. I find it tragically funny some of you are getting snippy with me over things beyond me or my users' control. This is the main point: I am not a spammer. I am getting blocked as one. This should not happen. Period.
  3. This is the Postfix program at host spunkymail-mx1.dreamhost.com. I'm sorry to have to inform you that your message could not be be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <address removed> (expanded from <address removed>): host mail.catklaw.com[] said: 550-Message rejected because sd-green-bigip-60.dreamhost.com 550-(spunkymail-mx1.dreamhost.com) []:33504 blacklisted at 550 bl.spamcop.net (in reply to RCPT TO command) ======================================================= Causes of listing * System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop) Additional potential problems (these factors do not directly result in spamcop listing) * System administrator has already delisted this system once Because of the above problems, express-delisting is not available Listing History In the past 62.5 days, it has been listed 9 times for a total of 5.8 days ============================================================ Now this is starting all over again with a new user. I think I understand, as well as I can without knowing the miniscule technicalities of mail servers and smtp, how this works-- the question is how to stop it. I understand that the IP will get relisted automatically if there are more complaints. The problem is the complaints are most likely not coming from my particular bit of the server, and thus I have no control over them. So I guess my question now is-- Is this SpamCop's fault for being to broad in blocking IPs? Or is this Dreamhost's fault for hosting more than one mail server per IP? ...Or is all this unavoidable? And how can I tell the difference? I set up my phpBB board, have tweaked it a lot, and done a fair bit of php/MySQL coding, and am a fairly techno-savvy, smart person all around, but I find the IP/hostname gobbledygook extremely difficult to decipher. Just as an observation, I think it's a very poor spam blocker that catches this much legitimate mail this easily. I would rather deal with individual pieces of spam as they come than miss messages I want; this is why I turned off SpamCop for my own mail. Most people have no idea how to configure this stuff; expecting them to deal with IPs and understand how redirection and bouncing works is not realistic.
  4. So I am getting from the replies that: 1. It might not be my fault at all but other sites that happen to be on the same server sending from the same IP. (And no, we're no where NEAR that size to generate over 100,000 emails per day. We have an active userbase of 87.) 2. The problem may lie with my user's ISP, who might be employed SpamCop at the server level before he even receives his mail. 3. It is possible that a spammer has been spoofing my address or at least my IP, and the resultant thousands of bounces from invalid addresses have caused this listing. (If this is the case, and I understand correctly, the problem should correct itself if the reports cease. However, this problem has been going on, intermittently, for the last month, so obviously something is retriggering it.) The last comment: So that means, again, the problem may have resolved itself? I hope this is the case.
  5. I run a website, http://dramatis-personae.com, with an adjacent forum run on phpBB2. One of my users, Honomala, is consistantly having mail bounced back to me because of SpamCop. This is the lastest one, received by me just today: This is the Postfix program at host spunkymail-a9.dreamhost.com. I'm sorry to have to inform you that your message could not be be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <**email removed**>: host mx1.wmis.net[] said: 554 5.7.1 Service unavailable; Client host [] blocked using bl.spamcop.net; Blocked - see http://www.spamcop.net/bl.shtml? (in reply to RCPT TO command) With a copy of the email as an attachment. The email is a regular auto-notification that he has a new Private Message on the board. He has been a regular member of my boards for a year now, but this problem only began a few weeks-- maybe a month-- ago. When it first started, I contacted him asking for an alternate email address, then upon closer inspection told him his spam blocker was blocking us. He sent the following: It's a spam service through my ISP, so I'm not sure what program they use. Weird thing #1 is that I should be able to view your message on a Web site and decide if I want to trash it or send it along; it shouldn't just be blocking it outright like that. Weird thing #2 is that alanna[at]dramatis-personae.com is on the Approved Senders list, so anything you send should just get forwarded along. Are you using a different address that I should also add to the approved list? As far as I know, all the auto-mail from the baords come from the alanna[at]dramatis-personae.com address. It should be the same server as my regular mail that I send personally through that address. I checked the FAQ and my blocked IP's status. The status page said I was being blocked due to "misdirected bounces," but this message is not, as far as I can tell, being bounced from anywhere except my user's mailbox. It also said there were five other complaints of this nature. From my (albeit limited) understanding of the explanation of mail bounces, it said this error occurs because someone sends an email that cannot be delivered and then the autoreply saying it could not be delivered is sent to the wrong address, causing the autoreplier to then be blacklisted? If I'm not understanding properly, if someone could please clarify I'd appreciate it. I'm not a spammer. Any user can turn on or off the email notification option quite easily. So why am I listed as one? I searched the forum for phpBB and didn't see anything related to a bug associated with phpBB autonotifications. Any advice is welcome before I try the "contact a person" option.