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tooangry

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Everything posted by tooangry

  1. tooangry

    This is a help desk

    I never thought I'd be saying this, but I agree with nearly all of what Miss Betsy (sorry for getting your name wrong before) has to say. (I favour the web forums, but that is very much a personal preference, rather than anything fundamental.)
  2. tooangry

    This is a help desk

    If there was nothing more to be said, why the 21 replies? If there is nothing useful in them, please have them deleted. If they do have useful information, why should we have to make our way through all 22 posts to extract all the data? It's clearly time for this discussion to close. I was asked to make constructive commemts, and did so. No one has responded to those. I suspect because they are sensible suggestions that no one has the time to implement. If that's the case there is no more to be said.
  3. tooangry

    This is a help desk

    Other than scrolling down the screen, how else would one "approach" what's displayed? And again, as the text is "how's this, what else needs to be done?" ... I'm not quite understanding your ire. How about a single message, structured in a Q&A form (as Miss Betty's orriginal post was) that contains the final version of all the relevant information. Why should any new user have to trawl through all the disussions, rather than getting straight to the final conclusion? Again, not an actually valid statement. Please see my last post. Newsgroups are still available and they don't have the colors, blocks, sections, etc. But for non-techie users they are still very much harder-going than a web-based forum. When I first posted on Spamcop they were the only help options, and as I struggled with them I found I was being shouted at for my failure to obey the appropriate etiquette, as well as for being a friend of spammers because I actually wanted to understand what I needed to do to get my messages through. Baptism by fire to put it mildly. Until a number of months ago, it was. I actually don't know what today's situation is with IronPort's money involved. None of my business anyway. Firstly it IS now a commercial organisation, like it or not. Secondly, Spamcop promotes itself as a service for IPS and other major commercial organisations. They incorporate its service into their offering. Spamcop cannot then just refuse to deal with the resultant increase in demand for support.
  4. tooangry

    This is a help desk

    You are welcome to set whatever criteria you like for your own personal spam filter. I just don't impose your views on me by reporting to Spamcop messages that most reasonable people would not regard as spam. Where should the line be drawn? That is the issue that I believe needs careful discussion, followed by an imposed decision (not an attempt to please everyone) about what the rules for reporting should be.
  5. tooangry

    This is a help desk

    All the first set of links you refer to are part of these discussion forums. Agreed there are also the newsgroups, but for most people those are harder to use and certainly not really a suitable first port of call for someone arriving here with a blocking problem. As for the idea that heavy-duty stuff would be on the newsgroups, where on the web site does it say this? I'm back to my issue that this is run too much like a private chat room, and not enough in a way that helps visitors.
  6. tooangry

    This is a help desk

    My suggestions, all of which are intended to be positive, are as follows: 1. Tidy up the FAQ for the help forum. There are 12 pinned topics in the forum, and several of them have multiple messages. The purpose of some is unclear from their titles. 2. Provide a reference to the FAQ and the help forum from the overall FAQ for the site. 3. Provide a link from the Spamcop home page to the help forum. 4. Consider splitting the help forum for those who are being blocked from the help forum for those with Spamcop reporting problems. 5. Encourage moderators to take a more agressive stance in keeping discussions civil and on-track. In particular posters who arrive from outside with a problem should not be subject to sarcasm or abuse and deserve to be able to locate the information concerning their own issues without ploughing through unrelated debate and personal asides. Yes many of those who arrive here are unhappy. That is the inevitable result of running a system with a very agressive approach to spam. There needs to be a more positive approach to deeling with ths. More generally, I think that there should be an effort to formalise a definition of what spam is for the purpose of Spamcop reporting. At the moment, as far as I can see, this is largely up to the individual reporter. With some active participants clearly taking a very strong line indeed I suggest that clarification of this issue is needed if Spamcop is not going to slip from "agressive" to "rabid".
  7. tooangry

    This is a help desk

    I know that there are a lot of vounteers here, and that many of them give a lot of time, energy and expertise to the forum. My concern about this is why Spamcop is unable to have someone spend a little time tidying up the FAQ and presenting the information there, much of which is very useful, in an accessible way. Again, Spamcop is widely used, but doesn't act in a way that suggests that this is understood. My apologies if this si the wrong place for the discussion. I understood that the The Lounge was for everything except spam fighting and Spamcop - and this was about Spamcop. I certainly have no objection to its being moved if a moderator thinks it appropriate
  8. tooangry

    This is a help desk

    This is a public help forum. Where is the call for personal abuse? This is exactly the type of attitude I was complaining about, and which is hardly designed to make the forum a constructive and professional environment.
  9. tooangry

    This is a help desk

    Well why ever not? Thousands of ISPs use Spamcop to block emails and as a result many users end up here tring to understand what is going on. And you say that there is not even an intention to make the ony accessible help service look professional? That seems to me the most astounding admission. Is is a generally held view, I wonder? If so, it explains a huge amount about the attitude of those who provide assistance here. Perhaps the underlying issue is that Spamcom is still run mainly by volunteers, many of whom have their own priorities, approaches and agendas. It is, in fact, run like a non-profit organisation where we are supposed to be grateful that it exists at all. It is widely used, however, by major commercial organisations who are used to a somewhat higher level of commitment and service. Something will have to change.
  10. tooangry

    This is a help desk

    ...But there are others, and this forum. But why not make it easier for people? Spamcop is hard to navigate and highly intimidating for newcomers. If you want it to be widely accepted as an anti-spam mechanism then you have to ensure that it is a professionally run operation. An FAQ that extends over 22 messages and nearly 5,000 words with no structure or indication how to approach it is not professional.
  11. tooangry

    This is a help desk

    It's not just that they're technical. The "Why am I Blocked FAQ" thread, which must be the most needed by newcomers to this forum, consists of twenty two messages! That is unhelpful, to put it mildly.
  12. tooangry

    Unsolicited non-commercial bulk email

    So he was supposed to send an email to ask about sending an email? Or would you rather that he fax or phone? You keep going on about ConTent versus ConSent, but that misses something that seems to me a key point. Volume. If I get the occasional message from an old contact that may be semi-commercial, pushing some non-profit cause or informing me of a new job, I don't really care. That sort of thing comes only accasionally and the chance of it actually being of possible interest is there because of a previous link (even if tenuous) with the sender. It is frankly stupid to lump that sort of message together with providers of cheap Viagra. If the true spam were to disappear (some hope) no one would care about the other unsolicited messages. True spam comprises 99.9% of unwanted messages, so why not concentrate on that?
  13. Can I ask why not? If you were dealing with peddlers of penis extensions I can understand of course, but Trend is a respectable outfit. You have got on a mailing list by mistake. Unsubscribe and they will take (eventually) you off it. I realise that you're pissed off because you didn't want ot be on the list in the first place, but save your energy for the really bad guys.
  14. tooangry

    I'm VERY angry!

    The link is not available to me since I am not a paid member.
  15. tooangry

    I'm VERY angry!

    I don't think I will this one works great. Good luck I hope your mail works again one day. It may work great for you, but you fail to understand that any system that cuts off a significant number of innocent people for an extended period of time, is less than perfect. Spamcop is a vigitante type organisation. There is no information on the site about who runs it. There is no way to communicate with the people who run it. The Help sections are handled by volunteers who insist that they have no connection with the service - and that is supposed to be a positive, why? It may work well for you, but to me it looks very scary indeed.
  16. tooangry

    A simple request

    I have asked this question several times (on teh newsgroup), but I will try one last time. I have been repeatedly told that my choices as someone who is being cut off because spamcop lists the IP address from which my ISP sends my emails are to: 1. Petition the ISP (a multi-billion dollar company, that will take no interest in me) 2. Organise a mass petition of the ISP (yes, of course, I have months of space time) 3. Petition the government (thanks a bundle for that one) 4. Change my ISP to one that isn't spam friendly. If I choose the last I have to find such an ISP. So far posters have recemmended one in the USA (I'm in Hong Kong), and spamcop's own service (if I were cynical...). All I want to know, though, is how to check whether an ISP is, or is not, spam-friendly. The only answer I had to that was to try outfits such as Spamhaus - but Spamhaus does not list ISPs - just IP addresses, and I have no way of knowing what IP address an ISP might be using for my e-mails if I were to sign up with them. So, for the last time, please, please, can anyone tell me how, if I decide to use an ISP such as City Telecom, whether it is spam-friendly or not. This should be a simple request. Many thanks
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