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henry

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About henry

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  1. henry

    Blocked?!

    Thanks to a decent response and moderating from Jeff, and a prompt answer from spamcop.net, we now know what the problem was. Luckily it was not spam, but an auto-responder from a virus scanner. This will be reconfigured to provide SMTP error codes instead of the usual email message. This final posting is being done in the interests of other service providers who may have a similar problem - if you know you're not guilty of spam, but may be the victim of misbehaving software, etc, and you're blacklisted, then email deputies__at__spamcop.net - if our experience is anything to go by, you too will be relieved with their quick turn-around to queries.
  2. henry

    Blocked?!

    No point in arguing, I suppose - it's impossible for us to remedy the situation if we receive no report from spamcop though. I would suggest to the spamcop operators that they perhaps have some kind of automated ticketing system whereby the ISP or company in question can query (or respond to) the impending block - if no satisfactory response is received from the ISP/company in question within a determined period, then block 'em. Anyway, just thought I'd offer my 2c worth. The system is definitely flawed where entire companies get punished because of the behaviour of individual customers - despite user policies, etc. I do, however, realise that this is all we have for the meantime - broken as it is. regards
  3. henry

    Blocked?!

    To JeffG Possible blacklisting after ONE report? We too use a hair trigger when permanently blocking from addresses, but only from obvious spam sites (such as 'greatdeals.com', 'bigpenis.com', etc). I have to express dismay that an entire domain would be blocked because of a single report (from moles) - this smacks of being fingered by your neighbour for witchcraft and being burned at the stake... of particular concern to legitimate companies (especially those who are themselves taken aggressive measures against spam - we use about six rbl's plus, IP blocks, etc).
  4. henry

    Blocked?!

    To wazoo - why bother posting if you cannot post with substance? The information provided was ALL the information we had to go by. Also go easy on the ol' ?????????? 's, they don't make you appear more intelligent. To JeffG - thanks for the useful info.
  5. henry

    Blocked?!

    Hello We appear to be blocked, and have no idea why. The description from your site is: --------------- 196.35.64.210 listed in bl.spamcop.net (127.0.0.2) Since SpamCop started counting, this system has been reported less than 10 times by less than 10 users. It has been sending mail consistently for at least 14.3 days. It has been listed for less than 24 hours. In the past week, this system has: Been witnessed sending mail less than 10 times Other hosts in this "neighborhood" with spam reports: 196.35.64.80 --------------- This doesn't really tell us anything. Why the IP is blocked and by whom. We received no notification either. It's quite ironic since we use spamcop ourselves to block spam...
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