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About dai_sr

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  1. Thanks, that explains why the count didnt go up but the time to wait increased. I cleaned the machine in question with Sophos last night, along with all the others on the network. Unfortunately you get no detail at all in the first emails you receive telling you you've fallen foul of the blacklist. I requested some help this morning to find out some more detail. Got a reply seven hours later, about 30 min after the pc in question sent another spam out. Thats so frustrating as it would've been off the network immediately if I'd had the detail to hand when the first error was sent through. Of course that delay in providing info hass cost the company another day offline to half of their customers. Ive since sent a begging letter to deputies but they are not going to delist us early, they dont make exceptions at all even though a few posts around the forum suggest that they do. Such a shame that a system designed to stop spam is killing my business at the moment, no one is prepared to help out a first time accidental spammer amongst the deputies. Certainly not the way to go if they wanted to increase business. This is the first time ive come across spamcop and although its effective, its draconian measures and total lack of detail in the first emails recieved meant ive lost another day of business for 30 or so staff. A better resolution and i may have considered signing up my company to it. Ah well, i guess im screwed and the company has no choice but to wait it out.
  2. I can explain the increase certainly, I cleaned up what i believe was the offending machine about 7pm last night so I would imagine our stats are being distorted by that. It was 600%+ earlier and now its down to 400% I still dont understand why we're getting this line and why when it numbers 2 still but i have to wait another 24 hours. Listing History In the past 2.1 days, it has been listed 2 times for a total of 2.1 days Yesterday it was listed 2 times and was due to be delisted an hour ago, why when its still listed as 2 do we have to wait another 24 hours. Deputies are not answering promptly, it took 7 hours for the first reply. I understand that they are volunteers but if spamcop are going to be blocking genuine company mail along with spam then we need faster responses than that. Anyway a "self appointed internet police" thread is for another day and wont get me far in here im sure. Any help more than appreciated
  3. Hi All, Some help would be hugely appreciated. PC that caused us to be blacklisted yesterday was cleaned up last night. We were one hour away from being delisted when the details changed and we have to wait another 24 hours :angry: From what i can see the spam sent hasnt changed from 2 (which was due to expire in an hour) so why have I lost another 24 hours? This is driving me and my customer nuts. " listed in bl.spamcop.net ( If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 22 hours. Causes of listing * System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop) Additional potential problems (these factors do not directly result in spamcop listing) * System administrator has already delisted this system once Because of the above problems, express-delisting is not available Listing History In the past 2.1 days, it has been listed 2 times for a total of 2.1 days" As you can see from the bottom line listed 2 times in 2 days? This morning it was 2 times in 24 hours and it was set to expire about now. Help Please!