I think it all boils down to "rudeness deserves rudeness". Just like "respect begets respect". In a support forum like Spamcop, this should not be practiced. We should all help each other and stop this nonsense!
I think it would help if you try to research some reviews about Spyware/Adware removers. There's a lot of them out there. Some are free, some are not. I guess you also have to based it on the user's point of view.