email_support

SpamCop Staff
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About email_support

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  1. [14:16 EDT] As of now, all email to spamcop.net, cesmail.net, or cqmail.net addresses is being handled and forwarded by Cisco. You MUST have forwarding enabled to continue to receive email. Email stored here can be read and retrieved until October 3. After that, webmail and IMAP will be shut down.
  2. Write to support <at> cesmail.net and include your [at]spamcop.net/cesmail.net/cqmail.net email address
  3. My [at]spamcop.net address is only guaranteed for a the remainder of my subscription and maybe then only at the whim of SpamCop. ~~~~~~ The forwarding will be active for at least 12 months after the shutdown. OK, got all that. During my subscription all mail forwarded to SpamCop by my many domains will be handled by the purported much better Cisco Reputation Systems and then FORWARDED to the single email address we provide. OK follow that so far. ~~~~~~~ Yes this is true. (I'm frequently wrong with generalizations but isn't the bulk of the worlds email traveling through many Cisco routers and yet all this spam gets through?) ~~~~ Internet traffic flows thru many routers, some built by Cisco and some from other companies and thru many peering points. The routers are just that -- devices that route traffic and not spam filters ~~~ I have small office Cisco (Linksys) routers for wired and WiFi internet access. now Could they be configured to reach out to Cisco to run these Reputation filters? ~~~~ No ~~~~~ My question really is twofold. (maybe more) One: Can I just subscribe directly to the Cisco Reputation System if I quit worrying about "reporting" spam? I couldn't find a Cisco page to subscribe and filter all my mail through the Reputation System before forwarding it to an eMail address of my choice. ~~~ No, the Cisco Reputation system is part of the software that runs on Cisco mail servers. It is not independently available to end users ~~~~ QuestionOne continued: So does that mean that if I am able to keep paying SpamCop subscriptions somewhere then I would automatically be using the Cisco filter service after Sep30 and then remaining mail would be forwarded all nice and cleaned up? ~~~ You don't need to pay SC subscriptions. The forwarding will be provided free for at least 12 months after the CESmail email system shuts down on Sept 30. If your CESmail email address is currently active, it will continue to be active ~~~~ and Two: Where exactly will I renew SpamCop subscription if I wish to continue the "automatic reporting" process now that Cisco Reputation System filtering at SpamCop servers rather than my custom SpamCop settings will be used? If SpamCop business is in the process of randomly shutting down what confidence do I have that my annual subscription will actually last a year? ~~~ There is no automatic reporting (i.e. report as spam button) after the CESmail email shutdown. You can report on the reporting website http://www.spamcop.net using copy/paste or you can email your spam to your unique reporting address as attachments ~~~ Oh wait, one more, is there a page on SpamCop where we can see exactly what will remain after Sep30 so we can judge the capabilities and configuration that we can or have to use? ~~~ What will remain after Sept 30th is the spam reporting system (see above) ~~~~~
  4. haven't gotten an answer yet ...
  5. as a FYI - I opened a trial mailstore account at pobox.com and asked it to do a one time import of my spamcop email account. It imported all the mail and kept the folder structure intact with all the emails. The webmail access looks to be OK. Disclaimer: I have no financial or other interest in pobox.com. I have not looked at or tried the other services mentioned elsewhere in this thread. pobox may or may not provide the features and functions that you require in an email service.
  6. I'm sorry but there are no refunds.
  7. I have made a couple of updates to the FAQ I posted a couple of days ago and added some information about the forwarding. As I receive more information, I'll post it here. Forwarding details: Forwarding will be available for at least 12 months from the Sept 30 shutdown. Forwarding will be at no charge. There will be a webform on the reporting site http:spamcop.net for changing your forwarding address (AFTER Sept 30) or to stop forwarding (i.e. shutdown the spamcop/cesmail/cqmail.net email address). Repost of FAQ 1. CESmail email system and Spamcop spam reporting system are two separate entites. The reporting system is owned by Cisco and the email system is owned by CESmail. The systems run on on separate sets of hardware in different colos. They interface at the point of spam reporting - the 'report as spam' button in the webmail system and VER reporting where you can log into the reporting system and see your Held mail/spam and report it. 2. As of 5PM Sept 30, the CESmail servers will essentially be shutdown. Cisco will do forwarding of active spamcop.net/cesmail.net/cqmail.net email addresses to email addresses provided by users. You need to provide that address by logging into webmail and clicking Options in the navbar and then under General/Spamcop tools select the first link. At that link, a few lines down the page, is an input box to put in the email address you want your mail forwarded to. Do NOT put in that address until you are ready to stop using the webmail system/POPing with your email application/IMAPing. You will need to add an account/personality to your email application to POP or IMAP to the ISP/hosting company providing that new address. Make sure that you have correctly entered the servername and your name/pw into your email program for that new account by sending a couple of test mails to the new email account. Or if that new email account provides webmail then log into that webmail and make sure you can see the test mail(s). Once you have this set-up, you can switch to it at any time by entering the new email address into your spamcop webmail account. You do not have to switch immediately. If you have set up POP entries in your Spamcop account so that we are POPing your mail from outside sources, you will need to have your new email provider POP those entries or change those outside email addresses to forwarding instead. 3. Mail currently in your webmail account/Cesmail email space: you will need to move any mail in your account elsewhere if you want to keep it. There will be no access to those emails after the shutdown. If you POP your mail then those mails should already be on your computer. If the number of mails is not large then forwarding each individually while time consuming is the easiest way to do it. You can also click Folders in the navbar and then select one or more folders and ask for them to be downloaded - either zipped or not. The download is in the standard MBOX format. There are MBOX reader programs/apps that you can use to read the MBOX files. There may also be a way to get Thunderbird to handle MBOX files. 4. VER/Held mail tab in the Reporting system - this will no longer work as the Held mail folder in your Spamcop email account will no longer exist. 5. SMTP - SMTP will also shut down. You will have to find another SMTP service if your tablet/smart phone etc cannot use your ISP/hosting company SMTP. 6. After the system shuts down you can still use your Spamcop email address as the From on your correspondence if you wish to do that. All mail sent to your spamcop/cesmail/cqmail email address will be forwarded to the new email address you will enter into your webmail account. 7. Here is a list of some alternatives that have been suggested by other users. Runbox Pobox Fastmail MS Office 365 Redpin PolarisMail Gmail We don't have any 'favorites' but some of the paid options do offer free trials and it might be worthwhile to try them and see if they are suitable for your personal needs. 8. I have received the following information from Cisco regarding the forwarding and spam checking: email forwarded by Cisco will be spam checked using the Cisco Reputation system. You cannot opt out of the spam checking. There is no Held mail folder or equivalent. 9. After Sept 30, there will be no personal whitelists/blacklists/greylisting etc. 10. To export your address book in CSV format, click Address Book in the navbar and follow the prompts. 11. Forwarding details: Forwarding will be available for at least 12 months from the Sept 30 shutdown. Forwarding will be at no charge. There will be a webform on the reporting site http:spamcop.net (AFTER Sept 30) for changing the forwarding address or to stop forwarding (i.e. shutdown the spamcop/cesmail/cqmail.net email address).
  8. 8. I have received the following information from Cisco regarding the forwarding and spam checking: email forwarded by Cisco will be spam checked using the Cisco Reputation system. You cannot opt out of the spam checking. There is no Held mail folder or equivalent.
  9. As you all are now aware, the CESmail email system is shutting down at 5PM Sept 30. I'd like to try to clarify a few things; you may already be aware of most of these items but not everyone is: 1. CESmail email system and Spamcop spam reporting system are two separate entites. The reporting system is owned by Cisco and the email system is owned by CESmail. The systems run on on separate sets of hardware in different colos. They interface at the point of spam reporting - the 'report as spam' button in the webmail system and VER reporting where you can log into the reporting system and see your Held mail/spam and report it. 2. As of 5PM Sept 30, the CESmail servers will essentially be shutdown. Cisco will do forwarding of active spamcop.net/cesmail.net/cqmail.net email addresses to email addresses provided by users. You need to provide that address by logging into webmail and clicking Options in the navbar and then under General/Spamcop tools select the first link. At that link, a few lines down the page, is an input box to put in the email address you want your mail forwarded to. Do NOT put in that address until you are ready to stop using the webmail system/POPing with your email application/IMAPing. You will need to add an account/personality to your email application to POP or IMAP to the ISP/hosting company providing that new address. Make sure that you have correctly entered the servername and your name/pw into your email program for that new account by sending a couple of test mails to the new email account. Or if that new email account provides webmail then log into that webmail and make sure you can see the test mail(s). Once you have this set-up, you can switch to it at any time by entering the new email address into your spamcop webmail account. You do not have to switch immediately. If you have set up POP entries in your Spamcop account so that we are POPing your mail from outside sources, you will need to have your new email provider POP those entries or change those outside email addresses to forwarding instead. 3. Mail currently in your webmail account/Cesmail email space: you will need to move any mail in your account elsewhere if you want to keep it. There will be no access to those emails after the shutdown. If you POP your mail then those mails should already be on your computer. If the number of mails is not large then forwarding each individually while time consuming is the easiest way to do it. You can also click Folders in the navbar and then select one or more folders and ask for them to be downloaded - either zipped or not. The download is in the standard MBOX format. There are MBOX reader programs/apps that you can use to read the MBOX files. There may also be a way to get Thunderbird to handle MBOX files. 4. VER/Held mail tab in the Reporting system - this will no longer work as the Held mail folder in your Spamcop email account will no longer exist. 5. SMTP - SMTP will also shut down. You will have to find another SMTP service if your tablet/smart phone etc cannot use your ISP/hosting company SMTP. 6. After the system shuts down you can still use your Spamcop email address as the From on your correspondence if you wish to do that. All mail sent to your spamcop/cesmail/cqmail email address will be forwarded to the new email address you will enter into your webmail account. 7. There is a thread here about other email hosting companies. We don't have any 'favorites' but some of the paid options do offer free trials and it might be worthwhile to try them and see if they are suitable for your personal needs.
  10. Write to support [at] cesmail.net and include the names of the two accounts, the date and transaction for the paypal payment and I will get it figured out. If you did not get an autoresponder to your original email then it is likely that it never arrived. Sorry for the delay in responding.
  11. The system is up and operational and delivering mail. Please note: we were issuing 4.x.x (temporary failure) replies to servers attempting to deliver mail during the outage. The is *standard* SMTP protocol and indicates to the sending server that it is to queue mail and try again later. It is the sending server responsibility to retry to deliver and properly configured sending servers will continue to try for several days - 4 days appears to be a common setting.
  12. We are waiting on parts and the system will be down until late tomorrow afternoon.
  13. POP server was rebooted 4:15 EDT
  14. We start sending renewal notices 3 weeks prior to renewal and for 3 weeks after the renewal date. That said, please write to support [at] cesmail.net and include your Spamcop email address and I'll take a look at the problem.
  15. New hardware is installed and mail is being delivered. The system is working through the backlog. The inbound mail server was issuing 4.x.x responses to sending servers when it's queues filled up. This is a *standard* SMTP response when a receiving server cannot receive mail and asks the sending sever(s) to retry later. Sending servers which are RFC compliant will retry and will continue to retry for (usually) up to 3 days. Thusly you will see new mail and older mail arriving over the next few hours as we work thru the queues and as sending servers retry in response to previous 4.x.x responses.