Upstream
Upstream ... you sit at the house in front of your computer. You command your computer to dial up via a modem (or you've got cable/DSL and it hooked when you turned the computer on) ... the system you connected to is "your upstream" ... let's call that
ISP (Internet Service Provider) Smallville's Best ... Smallville's Best buys bandwidth from Bigtown's Finest ... so Bigtown is Smallville's upstream. Bigtown's Finest buys bandwidth from Qwest, which makes Qwest Bigtown's upstream.
(At this point, "upstream" actually turns into 'peering' and 'adjacency' .. where the major backbone providers have agreements about carrying traffic for/from other networks / bandwidth providers.)
So the point is, you start by complaining to Smallville's Best .. they do nothing.
The next complaint goes to Bigtown's Finest, complaining about both the spew and Smallville's lack of action.
The next level of complaining goes to Qwest, but then you're back to dealing with an issue of a customer of a customer which has its own set of issues and time involved.
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