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jasmith4

"[SpamCop] Errors encountered" -- EVERY TIME

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I have an assigned Email address, "submit.junkjunkjunk[at]spamcop.net", and I forward one spam at a time as an attachment to that address. I get back an Email whose second link leads me to a page that has a "Send Reports" button, I click the button, and I get another page saying "Report(s) sent". I've been doing this for years without incident, and I do get back acknowledgements from some ISP's, e.g., Google and Yahoo!, thanking me for my reports.

But now, instead, I get back another Email from the same SpamCop auto-responder whose subject line is "[spamCop] Errors encountered". I get this EVERY TIME with EVERY spam. I'm assuming that NO spam is being reported, and that EVERYONE is getting these. What's happening??

I've forwarded several "[spamCop] Errors encountered" messages to service[at]spamcop.net, deputies[at]admin.spamcop.net and services[at]admin.spamcop.net, and I've called 650-989-6533 and 408-526-4000 for support, but no one seems to be able to help.

The system's NOT WORKING, folks! What's going on??

Edited by jasmith4

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But now, instead, I get back another Email from the same SpamCop auto-responder whose subject line is "[spamCop] Errors encountered". I get this EVERY TIME with EVERY spam. I'm assuming that NO spam is being reported, and that EVERYONE is getting these. What's happening??

Lack of other Posts here or over in the newsgroups suggests that this is not "happening to everyone" ....

Lack of data provided here makes it hard to guess at which of several possibilities might be involved. Example; you have MailHost configured your Reporting account and your ISP/Host has changed their server-farm set-up, making your MailHost Configuration incomplete or just wrong.

I've forwarded several "[spamCop] Errors encountered" messages to service[at]spamcop.net, deputies[at]admin.spamcop.net and services[at]admin.spamcop.net, and I've called 650-989-6533 and 408-526-4000 for support, but no one seems to be able to help.

There's but a smal handful of folks at those e-mail addresses. I know for a fact that the phone numbers cited don't actually go to any of the folks directly involved. So either wait until one of those too-few people get to your e-mail or provide (hopefully the same missing) data here such that some of the volunteers might try to help out.

The system's NOT WORKING, folks! What's going on??

Works for me, although not using the "submit by e-mail" mode. Something I suggest you also try .. log into 'your' Reporting Page and submit by hand, show 'full/technical details' and see just what the parser might be complaining about.

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But now, instead, I get back another Email from the same SpamCop auto-responder whose subject line is "[spamCop] Errors encountered".

...and whose contents say...?

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Lack of other Posts here or over in the newsgroups suggests that this is not "happening to everyone" ....

Lack of data provided here makes it hard to guess at which of several possibilities might be involved. Example; you have MailHost configured your Reporting account and your ISP/Host has changed their server-farm set-up, making your MailHost Configuration incomplete or just wrong.

There's but a smal handful of folks at those e-mail addresses. I know for a fact that the phone numbers cited don't actually go to any of the folks directly involved. So either wait until one of those too-few people get to your e-mail or provide (hopefully the same missing) data here such that some of the volunteers might try to help out.

Works for me, although not using the "submit by e-mail" mode. Something I suggest you also try .. log into 'your' Reporting Page and submit by hand, show 'full/technical details' and see just what the parser might be complaining about.

First, I've seen plenty of other posts via Googling it.

Second, the only sure way to show anyone what's going on is to attach four messages to an Email to some administrator: 1) an original spam, 2) my forwarding of the spam to my personal "submit.junk[at]spamcop.net" Email address, 3) the response with the link directing me to page to report the spam, and 4) the "errors encountered" Email.

Third, here's the complete body of the latest "errors-encounteted" Email I got. It looks like a lot of headers, but it's really the body:

===================================================================

SpamCop encountered errors while saving spam for processing:

SpamCop could not find your spam message in this email:

Return-Path: <jasmith4[at]comcast.net>

Received: from sc-smtp6-inbound.soma.ironport.com (sc-smtp6-inbound.soma.ironport.com [204.15.82.72])

by prod-sc-app5.soma.ironport.com (Postfix) with ESMTP id 25049A15C10

for <submit.8z9c09jeygibmggs[at]spam.spamcop.net>; Thu, 2 Jun 2011 05:54:40 -0700 (PDT)

X-Fozzie-Original-To: submit.8z9c09jeygibmggs[at]spam.spamcop.net

Received: from qmta06.westchester.pa.mail.comcast.net ([76.96.62.56])

by vmx2.spamcop.net with ESMTP; 02 Jun 2011 05:54:39 -0700

Received: from omta12.westchester.pa.mail.comcast.net ([76.96.62.44])

by qmta06.westchester.pa.mail.comcast.net with comcast

id r0tk1g0040xGWP8560ugHP; Thu, 02 Jun 2011 12:54:40 +0000

Received: from sz0064.wc.mail.comcast.net ([76.96.58.118])

by omta12.westchester.pa.mail.comcast.net with comcast

id r0uf1g00b2Z32Zo3Y0ufnv; Thu, 02 Jun 2011 12:54:39 +0000

Date: Thu, 2 Jun 2011 12:54:37 +0000 (UTC)

From: jasmith4[at]comcast.net

To: abuse[at]comcast.net, missed-spam[at]comcast.net, mta-abuse[at]comcast.net,

submit.8z9c09jeygibmggs[at]spam.spamcop.net, spam[at]uce.gov

Message-ID: <1247061866.572598.1307019277571.JavaMail.root[at]sz0064a.westchester.pa.mail.comcast.net>

Subject: Re:3

MIME-Version: 1.0

Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: 7bit

X-Originating-IP: [88.252.19.40]

X-Mailer: Zimbra 6.0.5_GA_2431.RHEL5_64 (zclient/6.0.5_GA_2431.RHEL5_64)

There is nothing better than good sex!... http:{break}//elcoyots.com.br/friends.links.php?esyGIS=40b4

The email which triggered this auto-response had the following headers:

Return-Path: <jasmith4[at]comcast.net>

Received: from sc-smtp6-inbound.soma.ironport.com (sc-smtp6-inbound.soma.ironport.com [204.15.82.72])

by prod-sc-app5.soma.ironport.com (Postfix) with ESMTP id 25049A15C10

for <submit.8z9c09jeygibmggs[at]spam.spamcop.net>; Thu, 2 Jun 2011 05:54:40 -0700 (PDT)

X-Fozzie-Original-To: submit.8z9c09jeygibmggs[at]spam.spamcop.net

Received: from qmta06.westchester.pa.mail.comcast.net ([76.96.62.56])

by vmx2.spamcop.net with ESMTP; 02 Jun 2011 05:54:39 -0700

Received: from omta12.westchester.pa.mail.comcast.net ([76.96.62.44])

by qmta06.westchester.pa.mail.comcast.net with comcast

id r0tk1g0040xGWP8560ugHP; Thu, 02 Jun 2011 12:54:40 +0000

Received: from sz0064.wc.mail.comcast.net ([76.96.58.118])

by omta12.westchester.pa.mail.comcast.net with comcast

id r0uf1g00b2Z32Zo3Y0ufnv; Thu, 02 Jun 2011 12:54:39 +0000

Date: Thu, 2 Jun 2011 12:54:37 +0000 (UTC)

From: jasmith4[at]comcast.net

To: abuse[at]comcast.net, missed-spam[at]comcast.net, mta-abuse[at]comcast.net,

submit.8z9c09jeygibmggs[at]spam.spamcop.net, spam[at]uce.gov

Message-ID: <1247061866.572598.1307019277571.JavaMail.root[at]sz0064a.westchester.pa.mail.comcast.net>

Subject: Re:3

MIME-Version: 1.0

Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: 7bit

X-Originating-IP: [88.252.19.40]

X-Mailer: Zimbra 6.0.5_GA_2431.RHEL5_64 (zclient/6.0.5_GA_2431.RHEL5_64)

...and whose contents say...?

Here's the whole body from the last one I got. It looks like headers, but it's really the body:

====================================================================

SpamCop encountered errors while saving spam for processing:

SpamCop could not find your spam message in this email:

Return-Path: <jasmith4[at]comcast.net>

Received: from sc-smtp6-inbound.soma.ironport.com (sc-smtp6-inbound.soma.ironport.com [204.15.82.72])

by prod-sc-app5.soma.ironport.com (Postfix) with ESMTP id 25049A15C10

for <submit.8z9c09jeygibmggs[at]spam.spamcop.net>; Thu, 2 Jun 2011 05:54:40 -0700 (PDT)

X-Fozzie-Original-To: submit.8z9c09jeygibmggs[at]spam.spamcop.net

Received: from qmta06.westchester.pa.mail.comcast.net ([76.96.62.56])

by vmx2.spamcop.net with ESMTP; 02 Jun 2011 05:54:39 -0700

Received: from omta12.westchester.pa.mail.comcast.net ([76.96.62.44])

by qmta06.westchester.pa.mail.comcast.net with comcast

id r0tk1g0040xGWP8560ugHP; Thu, 02 Jun 2011 12:54:40 +0000

Received: from sz0064.wc.mail.comcast.net ([76.96.58.118])

by omta12.westchester.pa.mail.comcast.net with comcast

id r0uf1g00b2Z32Zo3Y0ufnv; Thu, 02 Jun 2011 12:54:39 +0000

Date: Thu, 2 Jun 2011 12:54:37 +0000 (UTC)

From: jasmith4[at]comcast.net

To: abuse[at]comcast.net, missed-spam[at]comcast.net, mta-abuse[at]comcast.net,

submit.8z9c09jeygibmggs[at]spam.spamcop.net, spam[at]uce.gov

Message-ID: <1247061866.572598.1307019277571.JavaMail.root[at]sz0064a.westchester.pa.mail.comcast.net>

Subject: Re:3

MIME-Version: 1.0

Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: 7bit

X-Originating-IP: [88.252.19.40]

X-Mailer: Zimbra 6.0.5_GA_2431.RHEL5_64 (zclient/6.0.5_GA_2431.RHEL5_64)

There is nothing better than good sex!... http:{break}//elcoyots.com.br/friends.links.php?esyGIS=40b4

The email which triggered this auto-response had the following headers:

Return-Path: <jasmith4[at]comcast.net>

Received: from sc-smtp6-inbound.soma.ironport.com (sc-smtp6-inbound.soma.ironport.com [204.15.82.72])

by prod-sc-app5.soma.ironport.com (Postfix) with ESMTP id 25049A15C10

for <submit.8z9c09jeygibmggs[at]spam.spamcop.net>; Thu, 2 Jun 2011 05:54:40 -0700 (PDT)

X-Fozzie-Original-To: submit.8z9c09jeygibmggs[at]spam.spamcop.net

Received: from qmta06.westchester.pa.mail.comcast.net ([76.96.62.56])

by vmx2.spamcop.net with ESMTP; 02 Jun 2011 05:54:39 -0700

Received: from omta12.westchester.pa.mail.comcast.net ([76.96.62.44])

by qmta06.westchester.pa.mail.comcast.net with comcast

id r0tk1g0040xGWP8560ugHP; Thu, 02 Jun 2011 12:54:40 +0000

Received: from sz0064.wc.mail.comcast.net ([76.96.58.118])

by omta12.westchester.pa.mail.comcast.net with comcast

id r0uf1g00b2Z32Zo3Y0ufnv; Thu, 02 Jun 2011 12:54:39 +0000

Date: Thu, 2 Jun 2011 12:54:37 +0000 (UTC)

From: jasmith4[at]comcast.net

To: abuse[at]comcast.net, missed-spam[at]comcast.net, mta-abuse[at]comcast.net,

submit.8z9c09jeygibmggs[at]spam.spamcop.net, spam[at]uce.gov

Message-ID: <1247061866.572598.1307019277571.JavaMail.root[at]sz0064a.westchester.pa.mail.comcast.net>

Subject: Re:3

MIME-Version: 1.0

Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: 7bit

X-Originating-IP: [88.252.19.40]

X-Mailer: Zimbra 6.0.5_GA_2431.RHEL5_64 (zclient/6.0.5_GA_2431.RHEL5_64)

Edited by turetzsr

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First, I've seen plenty of other posts via Googling it.

<snip>

...Perhaps it wasn't readily apparent but Wazoo meant contemporary posts. The most recent one I see when I Google "[spamCop] Errors encountered" is September 25, 2009 (that would be 25 September, 2009 to those of you outside the US :) <g>).

...Speaking of Google Search, I found 94 results when I Googled the string "SpamCop could not find your spam message in this email" using the tool at the top of this page. Have you perused those to see if anything there might be of help to you?

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Example; you have MailHost configured your Reporting account and your ISP/Host has changed their server-farm set-up, making your MailHost Configuration incomplete or just wrong.
Irrelevant.

Error emails are generated BEFORE the parse, when the email submission first arrives.

Parse errors are specified on the parse page. No email is sent.

- Don D'Minion - SpamCop Admin -

- service[at]admin.spamcop.net -

.

This is the entire email submission.

Notice that there is only one line of the spam email. No spam headers at all. That's a fatal flaw.

From: jasmith4[at]comcast.net

To: abuse[at]comcast.net, missed-spam[at]comcast.net, mta-abuse[at]comcast.net,

submit.secret[at]spam.spamcop.net, spam[at]uce.gov

Subject: Re:3

There is nothing better than good sex!... http://{break}elcoyots.com.br/friends.links.php?esyGIS=40b4

- Don D'Minion - SpamCop Admin -

- service[at]admin.spamcop.net -

.

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Irrelevant.

Error emails are generated BEFORE the parse, when the email submission first arrives.

Parse errors are specified on the parse page. No email is sent.

OK, but noting that my response was provided based on the lack of any specific data what-so-ever other than "errors encountered" .... I tried not to make any assumptions and tossed ouit "an example" of something that might have "just changed" that would lead to errors in the parsing process.

This is the entire email submission.

Notice that there is only one line of the spam email. No spam headers at all. That's a fatal flaw.

Can not argue at all, but again, at the time of my first Post, none of this was available 'here' .... which brings up the lack of anything about the off-line/outside-the-Forum activity that yu and the user may have going on. Thus far, only the complaint of "no response" is shown here.

That said, there is yet the issue of the exposure of the user's actual e-mail address and the 'secret' submit account address in that Post. Once upon a time, even you got excited about that .. later on, you stated that it really didn't matter .. but then, in my memory, you suggested that yet another user that did it had received a 'new' Reporting Account address to address the public exposure. No idea whewre you stand today on this subject, but it still seems to me that this user needs to take some action, ... noting that you modified the 'quoted' line in your response that held the submittal address.

This is the entire email submission.

Notice that there is only one line of the spam email. No spam headers at all. That's a fatal flaw.

With the formatting issues involved with this Forum app involved, and not knowing just how the Posted data was captured/copied, it's hard to see from 'here' just what all was involved in the submittal. Headers appear to actually exist, but they all do seem to be from the SpamCop.net handling system, rather than containing the actual original e-mail headers. Assumedly, it's the format of the "forwarded e-mail" that's causing the issue, which might suggest the next probability of a "recent change" to a "forward-as-attachment" setting .. but again, having to guess from this side of the screen.

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All I know is, I've reported spam for years the same way:

1. Forward one spam at a time as an attachment to submit.blahblahblah[at]spamcop.net

2. Open response from the auto-responder and click the link.

3. Get to the web page with the "Send Reports" button, and click it.

4. Get to the web page saying "Reports sent".

But now I get "errors encountered" emails every time. That's all I know.

I've tried deleting and re-configuring my mailhost -- maybe that'll do it...

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I've tried deleting and re-configuring my mailhost -- maybe that'll do it...

Actually I did find a real issue with mailhost configuration: I went through the "Add first host" process and had two account-configuration Emails set to me for "mx2.comcast.net (pri 5)" and "mx1.comcast.net (pri 5)". With each I sent four messages to the address it said: 1) forward the original ACE as an attachment, 2) new message with the ACE pasted (same as attaching), 3) new message with the ACE's body copied and pasted, and 4) new message with the full headers plus the body copied and pasted. All four failed.

But what I found was that my Outlook 2003 had removed some line breaks, so I repeated all eight Emails, carefully restoring line breaks first, and only method 4. worked with both ACE's. Specifically, the last line of codes looked like this:

X-SpamCop-Hash: 70e86aa88f62bc7f0e7fa0d921c7ac63 #######################...

...and when I restored line breaks, it looked like is should:

X-SpamCop-Hash: 70e86aa88f62bc7f0e7fa0d921c7ac63

################################################################

Anyway, so now that I've newly reconfigured my mailhost, maybe that will make a difference...

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<snip>

But what I found was that my Outlook 2003

<snip>

...Stop, you've said the magic word -- Outlook! :) <g> Please click the big red link labeled "Latest and Current Announcements" near the top of any SpamCop Forum page (including this one) and look for the message that begins "Please Do Not Forward spam to Parser If."

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...Stop, you've said the magic word -- Outlook! :) <g> Please click the big red link labeled "Latest and Current Announcements" near the top of any SpamCop Forum page (including this one) and look for the message that begins "Please Do Not Forward spam to Parser If."

OK, I saw the announcement, so I'll report spam a different way. But now I have two qeuestions:

1. How did it work just fine until recently, when I've had Outlook 2003 for years?

2. Occasionally I use Comcast's web site, not Outlook, and I still get similar errors every time. Why is that?

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<snip>

1. How did it work just fine until recently, when I've had Outlook 2003 for years?

...Sorry, I guess that my reply and the message in that post weren't completely clear, as I did incorrectly imply that your forwarding spam from MS Outlook was the reason that the parse did not work. The key words in the referenced SpamCop post are: It reorders the Received headers, which makes them untrustworthy...." That is, it does not necessarily cause the parser to fail, but, rather, to possibly return incorrect results. I found, like you, no problems with my e-mail submissions from MS Outlook but I am honoring SpamCop's request to not forward spams via e-mail.

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jasmith, you will also probably want to request a new submit address, since the headers you quote exposed yours.

http://forum.spamcop.net/scwik/SubmitAddress

When I try to re-register, it says my Email address is already registered. I can't find anything about unregistering anywhere. How do I un-register?
...Oops, I think SpamCop 98 included that link as a reference to the definition of the "submit address," not as a pointer to the instructions to apply for a new address. Please check SpamCop Wiki article "How to Change your Registered Email Address - SpamCop Reporting," which appears to me to be what you want (disclaimer: I've never had to do this, myself, so I am not 100% certain that is is).

...Good luck!

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I'm not sure/don't think that is the procedure to get a new "secret" reporting address either. In the past Don has stepped in and fixed it for the person affected. If it is not user-addressable after all then ask Don D'Minion for help - service[at]admin.spamcop.net It is thought there is limited damage a spammer could do with that address but if he were of the old-school vindictive kind and had a bit of knowledge he could certainly make your life "interesting".

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