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leahjane10

[Resolved] Forwarding from the New/Updated YAHOO

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In advance, I am sorry if I am asking a question that gets repeated alot!

Now that YAHOO mail has a new/updated email page, I am unable to "forward as an attachment" just by holding down the Ctrl button and clicking on forward.

So how do I forward spam from Yahoo mail now? :blink:

Thanks for the help!

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Moved from SpamCop Discussion > Discussions & Observations > How to use .... Instructions, Tutorials

Hi leahjane10, not to worry, I think you're the first.

I don't have a direct answer for you just now but I do note in

http://help.yahoo.com/l/us/yahoo/mail/ymai.../migration.html

What if I don’t want to upgrade to the newest version of Yahoo! Mail?

You will have the option to access your mail through Yahoo! Mail Classic.

You are braver than I - I haven't upgraded my account yet - so do they lie? Can you find such an option - or is it gone once you give in to their constant nagging and make the change?

I note the shortcut key for forwarding in the new Yahoo! Mail is F -

http://help.yahoo.com/l/us/yahoo/mail/ymai.../basics-65.html

They haven't, maybe, hidden an undocumented function in there have they? Like Shift + F or something that might forward as attachment?

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I have been using the view source/paste into the web form method for the few spam that get beyond Yahoo's filtering.

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As usual Yahoo lies, and their support is useless.

I tried the beta MONTHS ago, and reported this very problem. Never got a response from them.

Today it switched me to the new mail AND WON"T LET ME GO BACK :-(

I've tried Ctrl/F, Command/F, Ctrl/Forward Command/Forward and anything else I coudld think of from Win or Mac, Firefox or Chrome. Nothing lets me forward the message as an attachment.

Cut and past is way to slow to even consider.

I've logged yet another support ticket with yahoo, but expect the same lack of response as last time.

Unless Spamcop folks can either come up with a workaround, or hit someone at yahoo over the head with a 2x4 to get them to actually fix this, it looks like a dead end.

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Well, what I have been doing works, but it's a pain-in-the-you-know-what!

--Right click on the spam message, then "view full header"

--Copy the info in the pop-up, click OK

--Click the FORWARD button

--Paste the header info at the top of the message

--Send to SpamCop

Like I said, it's a pain!

Have a happy day!

Leah

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Thanks leahjane10 and J.R.

I guess the issue now is, how to "revert". And so far there doesn't seem to be a way. I confess I haven't made the switch yet, so can't help directly in that quest. My impression was that they would offer that option but apparently (J.R.) they lie.

Can't help thinking life would be a whole lot harder for spammers if mail providers would just coordinate their "spam solutions", admit there is no single "silver bullet" and do their best to support the wider range of anti-spam measures - including SpamCop reporting.

Back in the real world, as always, if limited (for any reason) in the extent of your reporting, concentrate on the more recent and/or the ones that annoy or worry you the most. You can only do so much and "burn-out" awaits those who try taking on too much.

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I've logged yet another support ticket with yahoo, but expect the same lack of response as last time.

2 days so far and nothing but the automated acknowledgement...

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2 days so far and nothing but the automated acknowledgement...

Thank you for contacting Yahoo! Customer Care.

I understand you want to forward email as an attachment from your Yahoo!

Mail account. I apologize for the inconvenience this has caused you and

let me address this for you.

Unfortunately the feature or functionality that you're describing is not

currently available in the newest version of Yahoo! Mail.

If you have any further questions about Mail, please feel free to reply

to this email, and we'll be happy to help you.

Thank you again for contacting Yahoo! Customer Care.

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yahoo live help

Takes a bit of discussion with the agent, you will need to provide your security answers and birthdate, but it's possible to switch back, especially seeing as there is a KNOWN issue with the new mail interface not working with screen readers, ...

Took me about 15 minutes.

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yahoo live help

Takes a bit of discussion with the agent, you will need to provide your security answers and birthdate, but it's possible to switch back, especially seeing as there is a KNOWN issue with the new mail interface not working with screen readers, ...

Took me about 15 minutes.

Ah, thanks cwg. So it's a matter of hitting the [Contact Customer Care] button in the "Still Need Help?" section of that page and jumping through their hoops? Their baseline:
Can I switch back to a previous version of Mail?

Last Updated: July 28, 2011

We have removed the "Return to Original Mail" link from the help menu as we're strongly encouraging all users to migrate to the newest version of Yahoo! Mail. We will continue to invest heavily in the latest version of Yahoo! Mail, further improving it and delivering more compelling features to our users.

Pity they didn't develop all the "compelling features" before they pretty-much compelled take-up of the new version. I guess e-mail reporters are living on borrowed time even if, for now, they manage to revert or have managed to resist the continuing and insistent "upgrade" prompting.

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Thank you for contacting Yahoo! Customer Care.

I understand you want to forward email as an attachment from your Yahoo!

Mail account. I apologize for the inconvenience this has caused you and

let me address this for you.

Unfortunately the feature or functionality that you're describing is not

currently available in the newest version of Yahoo! Mail.

If you have any further questions about Mail, please feel free to reply

to this email, and we'll be happy to help you.

Thank you again for contacting Yahoo! Customer Care.

I've had replies like that, followed some time later by responses from confused Yahoo support people. I'm sure many of us could wax lyrical about what seems to be incompetence [at] Yahoo's abuse desk.

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<snip>

I'm sure many of us could wax lyrical about what seems to be incompetence [at] Yahoo's abuse desk.

...Well, I don't really expect first-level support people to necessarily have sufficient technical chops to understand but I do expect them to escalate it to someone who does!

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...Well, I don't really expect first-level support people to necessarily have sufficient technical chops to understand but I do expect them to escalate it to someone who does!

True! I recently had a response from Yahoo in connection with an incident that didn't involve discarded attachments but still left me scratching my head and wondering how what I'm assuming was their autoresponder could come up with the particular reply I received. A politely worded response from me to the effect that it didn't make sense elicited the standard Yahoo response about "we have taken appropriate action."

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After several go-arounds with their incompetent support, I finally got someone to change me back to the classic email. It still has all the known problems we've had for years, but I can still forward as an attachment.

This seems to fix the problem until they again force the account into the new "it sucks but se it anyway" mail.

So any one else with the problem, keep hammering away at them. They finally made me submit a "request" giving them permission to revert my account.

As Bugs Bunny used to say, "What a bunch of Maroons".

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Thanks J.R. Not marking this resolved then, because it's not - (while noting leahjane10 posted a workaround earlier in this topic). The best solution for the moment is not to make the change in the first place - and that's a little too late for most who will be reading here, hence no solution either.

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The Idiots at Yahoo are really idiots. Just logged in and guess what? I'm back again to the POS new interface that won't let me report to Spamcop.

Looks like the only way this is going to get fixed is from the Spamcop side. Yahoo seems to be totally incompetent. If so many folks didn't have my email address I'd toss it and go elsewhere.

These support folks are pathetic.

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Yep, no exceptions, they finally made it mandatory with previous mail held hostage (having given notice several times that "upgrade" would be required - by 28 Aug in my case, from memory).

As leahjane10 said in 78589[/snapback]

Right click on the spam message, then "view full header"
which provides the headers, then paste in to the message for the "Forward" action. I tried that on a non-spam message to obtain an example (deleting the short headers inserted for the forwarding process):

http://www.spamcop.net/sc?id=z5101786116z5...cb62924cdf515az

Looks to have gone well enough to add to SCbl stats and report to the server abuse address for the originating message but it is certainly NOT in the "original format". The "full headers" may be just that but the MIME boundaries, HTML parts, etc. in the body are missing.

Note the "Content-Type: multipart/alternative;" in the above example is not matched by a MIME statement or border declarations within the body, the (presumed) text/HTML part was not picked up at all in the forwarding action. The "Content-Type:" unmatched by subsequent boundaries (with the expected further part/parts) is presumably the reason for the eventual error: couldn't parse head message.

It is certainly not a process conducive to high-volume reporting and, for the moment at least, Yahoo are on a divergent path in terms of "spam solutions". Well, they aim to catch and eliminate all spam through their network through their own resources - outwards as well as inwards, I guess.

Given that truncation of the body is permissible and boundary declarations may be optional, I'm only supposing this style of Yahoo reporting is acceptable to SpamCop - any comment from the staff welcome. Just in the off-chance the new Yahoo accounts still catch some spam. <_<

Any such spam instances found could helpfully be noted here. I'm not sure I've ever received spam in my own Yahoo account, even though it was the old "legacy" or "original Yahoo" account I had been maintaining until now.

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I got Yahoo Mail Customer Service to change the new (crappy, slow & glitchy) Yahoo Mail interface to Yahoo Mail Classic. Cut and pasted is the response by Yahoo Mail Customer Service. Try and see if you can change according to instruction in the cut and paste excerpt below. (private info deleted)

I wrote the reasoned complaint email to Yahoo Mail Customer Service through the contact form. You'll have to find that elsewhere, Yahoo have the hoops for you to jump through to the contact form page.

Here's how I explained my case to Yahoo Mail Customer Service.

--------------------------------------------------------------------------------------------------------------------

Hello [...],

Thank you for contacting Yahoo! Mail Customer Care.

I'm sorry to hear that you don't like the new Yahoo! Mail. We appreciate

your comments and I apologize for any inconvenience that these changes

have caused you.

We value your feedback, telling us about different ways we can improve

on the look and functionality of Yahoo! Mail. Customer feedback is

important to us when we're deciding what we need to do next to further

improve our products.

Here's where you can find information about how to get the most out of

Yahoo! Mail:

http://help.yahoo.com/l/us/yahoo/mail/ymail/

Further, I understand want to switch your Yahoo! Mail account due to the

following issues: [bold for emphasis]

1. You're unable to forward with the attachment to report genuine spam

and abusive email to SpamCop and appropriate agencies.

2. You have a problem with the confusing interface which seems small for

the browser.

3. You do not like the additional features such as chat and IM, etc.

Let me assist you with this.

I have switched the e-mail service of your account to Yahoo! Mail

Classic, based on your request to return to a previous version of Mail.

I apologize for any inconvenience you may have experienced while using

our new Yahoo! Mail, and I hope this change helps.

Please note that Yahoo! Mail Classic is the only alternative version of

Mail that we are able to offer right now. The reason for this is that we

are completely phasing out the version of the e-mail service we

previously called "the All-New Yahoo! Mail." If you would like more

information on how to use Yahoo! Mail Classic, please visit our help

pages at the following web address:

http://help.yahoo.com/l/us/yahoo/mail/classic/

If you decide at a later date that you would like to return to the

newest version of Yahoo! Mail, you can do so at any time. To switch,

please follow these steps:

1. Sign in to Yahoo! Mail.

2. Click "INBOX."

3. Click on the link that says "the Newest version of Y! Mail" in the

upper-left corner of the page, and then click the "Upgrade now" button.

I hope this addresses your issue. If you need any further assistance,

please feel free to contact us again and we'll be glad to help.

Thank you again for contacting Yahoo! Mail Customer Care.

Regards,

[...]

Yahoo! Mail Customer Care

For assistance with all Yahoo! services, please visit:

http://help.yahoo.com/

New and Improved Yahoo! Mail - better than ever!

Original Message Follows:

-------------------------

Mail-Id: [...]

1. Have you tried clearing your browserâ¬"s cookies and cache?

---------------------------------------------------------------

: Yes

2. Describe the problem and any steps taken to fix it: [bold for emphasis]

-------------------------------------------------------

I had been "forced" to upgrade to new Yahoo Mail

interface. It does not allow me to forward with the attachment using

Control + Forward to report genuine spam and abusive email to SpamCop

and appropriate agencies.

Also, I have a problem with the confusing interface which seems small

for the browser, and do not like the additional features such as chat

and IM, etc at the bottom of the sidebar on the left. I do not use them.

I request change to Yahoo Mail Classic, which is my preference for

reason of convenience, ease of use, and forwarding with attachment

option to report spam and abuse.

[...]

EDIT:

Looks like Yahoo may not like spam reporting forwarded, even with attachment, to "abuse[at]yahoo[dot]com".

Alternatively, try reporting spam online for improving "spam Guard" Yahoo Mail feature at

http://help.yahoo.com/l/us/yahoo/mail/yahoomail/spam.html

Edited by cyberdogg

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Thanks for passing on the detail cyberdogg - you are to be congratulated for your tenacity in gaining Yahoo's compliance. Let's hope it "sticks", you will have seen J.R.'s experience in earlier posts, this topic.

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This is what I do as well.

Unfortunately the links in these emails are often missed by SC whether fwd'ed or pasted.

There is no view source any more at least in my Yahoo.

Also w/o being able to 'view source' html spam is either invisible or the links are embedded in type.

Well, what I have been doing works, but it's a pain-in-the-you-know-what!

--Right click on the spam message, then "view full header"

--Copy the info in the pop-up, click OK

--Click the FORWARD button

--Paste the header info at the top of the message

--Send to SpamCop

Like I said, it's a pain!

Have a happy day!

Leah

Edited by emanmb

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Reverting or skipping forced upgrades discussed here:

http://www.dslreports.com/forum/r26204859-...o-Mail-Classic-

Unfortunately nothing suggested seems to be "universal" as Yahoo seems determined to make it happen, even if it costs them (free) users. But maybe worth a look for those wanting to reclaim the full header display from Yahoo webmail.

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I have given up with Yahoo web interface - just use an IMAP email client such as Thunderbird, to access your Yahoo account: this is possible even for a free account, and has the benefit of backing up your email locally.

Most importantly you can submit the items from the Bulk Mail (spam) folder to Spamcop directly - select, Message/Foward as/Attachment

Doing this also allows you to report a batch of emails at the same time in one go, impossible from the web client.

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This is probably the best/easiest approach esp. for those who really want to report their spam, although spam which typically goes to the spam folder will have to be transferred to ones inbox to get to your client unless you include your spam folder in the client...just guessing there. :)

I have given up with Yahoo web interface - just use an IMAP email client such as Thunderbird, to access your Yahoo account: this is possible even for a free account, and has the benefit of backing up your email locally.

Most importantly you can submit the items from the Bulk Mail (spam) folder to Spamcop directly - select, Message/Foward as/Attachment

Doing this also allows you to report a batch of emails at the same time in one go, impossible from the web client.

Edited by emanmb

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"spam which typically goes to the spam folder will have to be transferred to ones inbox"

Nope, the spam folder appears as Bulk Mail, which is just a folder, no copying required. Just click on Bulk Mail, select all (as appropriate), Forward As ... etc.

I only now use the Yahoo web interface if I am not at my own computer.

I only wish I had twigged this method of reporting spam a long time ago !!

Once sent, I just hit 'J' which then classifies all the selected mails as Junk and re-files them.

Edited by redtuna

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Thanks emanmb and redtuna - definitely seems to be the way ahead. I guess further discussion on the (2-way) IMAP interface, if required, can be added to this topic but then subsequently split out into it's own topic if there is enough substance and demand to require it. There may be some regional differences in just what Yahoo supports, noting the evolving article http://en.wikipedia.org/wiki/Yahoo!_Mail as a starting point for any needing to do a little research before posting.

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