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James Cridland

messagelabs problem

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One of my accounts is giving the following error:

Headers not found.

Sorry, but it appears you did not provide all email headers.  Please

consult this FAQ for more information on getting full headers from

your software, then try again.

I'm doing it exactly as I have the other accounts (ctrl+u in Thunderbird, select all, copy into new email, send back), so I'm confused as to why this is happening. Here is an example. I've blanked out the actual mailserver, my address, and the spamcop.net address. I hope!

We use, as you can see, MessageLabs for our mail at work.

Received: from sappnt01.xxx.com ([192.168.xxx.xxx]) by sexcnt02.xxx.com with SMTP (Microsoft Exchange Internet Mail Service Version 5.5.2657.72)

id CR8HWAAK; Mon, 12 Apr 2004 23:18:43 +0100

Received: from mail25.messagelabs.com (unverified [193.109.254.115]) by sappnt01.xxx.com

(Content Technologies SMTPRS 4.3.12) with SMTP id <T68ed6cb77cc0a8532c40c[at]sappnt01.xxx.com> for <james.cridland[at]xxx.co.uk>;

Mon, 12 Apr 2004 23:18:43 +0100

Received: (qmail 22967 invoked from network); 12 Apr 2004 22:18:42 -0000

Received: from victor2.ironport.com (HELO spamcop.net) (206.14.107.103)

  by server-10.tower-25.messagelabs.com with SMTP; 12 Apr 2004 22:18:42 -0000

Received: from [217.42.113.77] by spamcop.net

with HTTP; Mon, 12 Apr 2004 22:18:41 GMT

Message-ID: <wh407b15c1ga663[at]msgid.spamcop.net>

From: SpamCop robot <xxx[at]cmds.spamcop.net>

To: james.cridland[at]xxx.co.uk

Subject: SpamCop account configuration email

Date: Mon, 12 Apr 2004 23:18:41 +0100

Hello SpamCop user(snip)

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Received: from mail25.messagelabs.com (unverified [193.109.254.115]) by sappnt01.xxx.com

(Content Technologies SMTPRS 4.3.12) with SMTP id <T68ed6cb77cc0a8532c40c[at]sappnt01.xxx.com> for <james.cridland[at]xxx.co.uk>;

Mon, 12 Apr 2004 23:18:43 +0100

Received: (qmail 22967 invoked from network); 12 Apr 2004 22:18:42 -0000

Received: from victor2.ironport.com (HELO spamcop.net) (206.14.107.103)

  by server-10.tower-25.messagelabs.com with SMTP; 12 Apr 2004 22:18:42 -0000

Not saying that this is the issue, just a very quick glance at your headers ... but ... how does the e-mail get from server-10.tower-25.messagelabs.com to mail25.messagelabs.com ??? Sure, "we" can guess that it might be the same server, but ... the parsing tool is just that, a tool ... and that little skip isn't necessarily "obvious"

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I'm doing it exactly as I have the other accounts (ctrl+u in Thunderbird, select all, copy into new email, send back), so I'm confused as to why this is happening.

It could be a line-wrap problem. If any lines in the header wrap, then the parser will probably fail in dramatic fashion.

If you're sending to your submit.* address, a much better method would be to use your mail client's Forward as Attachment option. (In Mozilla, you'll find it under Message / Forward As).

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If you're sending to your submit.* address, a much better method would be to use your mail client's Forward as Attachment option. (In Mozilla, you'll find it under Message / Forward As).

It has the same effect.

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