11/1/2011 Email system outage

[email_support 0]

We are onsite at the colo working on the problem.

[ViRGE 0]

Thanks for the update.

I'd like to say I'm patient, but at 3 times in a month this is starting to get ridiculous.

[Ex_Brit 0]

We are onsite at the colo working on the problem.

Those darned servers again?

[StevenUnderwood 0]

Thanks for the update.

I'd like to say I'm patient, but at 3 times in a month this is starting to get ridiculous.

And it is too early here to be lying on the couch with a beer.

[dahauss 0]

And it is too early here to be lying on the couch with a beer.

3 times? come on... time to replace whatever is causing the issue or have backup servers/routers/ISP's that automatically fall over if this happens..

[Ex_Brit 0]

It's back up.

[ViRGE 0]

It's back up.

I wouldn't get too excited. All of my mail and folders are missing, so it looks like there are still some kinks to work out. Edited November 1, 2011 by ViRGE

[Spamnophobic 0]

I can log in, but the mail that was there this morning has now disappeared.

[Ex_Brit 0]

My overnight mail has vanished too, but I'm sure they have it on back up....at least I hope so.

[Tommy 0]

My overnight mail has vanished too, but I'm sure they have it on back up....at least I hope so.

After posting yesterday that this should be a reminder to make a local backup of my mail... guess what I DIDN'T do yesterday...

[DavidT 0]

After posting yesterday that this should be a reminder to make a local backup of my mail... guess what I DIDN'T do yesterday...

Nor did I...I thought about it, but didn't do it.

DT

[Ex_Brit 0]

After posting yesterday that this should be a reminder to make a local backup of my mail... guess what I DIDN'T do yesterday...

It's difficult to do that when one is sound asleep. ;-)

Edited November 1, 2011 by Ex_Brit

[ViRGE 0]

I have backups vis a vie IMAP, but syncing against an empty server wiped that out. I'll have to resort to using my system backups. Doh.

[petzl 0]

It's difficult to do that when one is sound asleep. ;-)

here is the one I use on my WaterProof USB drive

http://portableapps.com/apps/internet/thunderbird_portable

So get it done now (leave message on Server)

[william_ 0]

-

Edited November 1, 2011 by william_

[DavidT 0]

I have backups vis a vie IMAP

I think I'm going to start running (shudder) Outlook and let it regularly POP my mail (leaving copies on the server as needed). These crashes are getting more than a little inconvenient.

DT

[chrism 0]

I seem to be missing all the mail that was sent before about 10:30 GMT. Mail after that time is OK.

Chris

[DavidT 0]

There's another official topic with updates, here: http://forum.spamcop.net/forums/index.php?showtopic=12047

dt

[gregw 0]

ALL my emails are gone because I had it set up on IMAP and it synced with an empty server. :angry: I really hope this isn't the case, but I've been on Spamcop for quite a few years now and I estimate that I've lost at least 4 to 5 year's worth or emails if this is the case.

[Ex_Brit 0]

ALL my emails are gone because I had it set up on IMAP and it synced with an empty server. :angry: I really hope this isn't the case, but I've been on Spamcop for quite a few years now and I estimate that I've lost at least 4 to 5 year's worth or emails if this is the case.

According to the news page:

Nov 1, 2011

[10:30 EDT] The email system is back up and operational. Old email is not available at this time. In order to get the system back up, new hardware was put into service. We are working to get the old email back online.

[DavidT 0]

I'm giving this topic a little "bump" (by simply responding) to raise it to the top of this forum's index, as this thread is related to the current outage.

DT

[la_panza 0]

[10:30 EDT] The email system is back up and operational. Old email is not available at this time. In order to get the system back up, new hardware was put into service. We are working to get the old email back online.

I'm one of the people who had their mail cut off by IMAP-synking with the empty Spamcop Mail server

I find myself in a unexpected disaster, I'm a SpamCop Webmail user since six years, maybe more, I had such a big amount of folders and message there.. all the serial numbers and registration nonbers of the software I bought along this years, all the receipt and warranties of the products i bought online, all the info about the domains I registered, plus a deal of personal contacts, attached files,,it's impossible to estimate now..

the damage I was done is incalculable, I feel like someone who had his house crashed down by an earthquake..

I sent the support team three different help requests, I don't care if they cannot rebuild my old mail tree, having a ZIPped .mbox single file could be anough, unfortunately I received no feedback so far..

now they have removed all the warnings and announcments from the webmail front page, does it mean they fiished their work? and if they did, then what's about the old mail?

is there any hope??

Adolfo

[DavidT 0]

Read the two "please read" topics started in this forum by "email support" and you'll see that you're supposed to send them an email (with a specific subject line) and that they're planning on starting the restore process on Saturday.

DT

[Ex_Brit 0]

Per the news:

Nov 3, 2011

[10:30 EDT] Email System Scheduled Maintenance Sat Nov 5, 2011 There will be some short outages (30 min) as we install and test new hardware. Following the hardware installation we will start to restore old mail. Write to support at spamcop.net if you have any questions.