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mrmaxx

Reporting problems today?

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As I said, Why the hell is it advertised on the reporting page?.. If the corporate users don't go to the reporting page, and the twitter account is for the corporate product, then why is the twitter account advertised on the reporting page? It's kind of like advertising a hip-hop nightclub in LA on a classical radio station in Chicago..
...I would suggest that it is more like a link on the Intel website pointing to Microsoft. Not quite a perfect analogy, since CES e-mail and the SpamCop parser service are much more closed linked than are Intel and Microsoft, but both pairings are supplementary. But I take your point; why would the CES (e-mail) users ever need to go to the reporting home page? I can only think that they might do so because it's easier to remember the URL or because they like the way the page is laid out or some other reason I can't really fathom because I am not an e-mail subscriber. There also might be reasons that non-e-mail users like me would want access to the news about the e-mail service, such as to answer questions posed in the Forum.

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Hi, efa,

...Please see the first two lines of one of Don D'Minion's earlier notes 81487[/snapback].

as SC is not looking at spams/day quantity sent by users for suspension, you should look at least at account age before suspend users.

Anyway, account suspended yesterday evening, immediately replied to admin email asking for re-enabling, we will see how long will took.

Edited by efa

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Still getting gateway timeouts.

It's even getting hard to login at all.

I'm starting to think it might be better to stop trying to report

while this problem is ongoing.

I, for one, don't want to make things worse, by contributing

to the increased load on the SpamCop reporting servers.

It doesn't seem to matter whether I forward spams as attachments

emailed to my reporting address, or I just use the online form: the

result is always the same, and has been for about 3 or 4 full days now:

"Gateway timeout, etc..."

Is anyone else of the opinion that it might be better to discontinue reporting

during this crisis?

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I think the staff are working hard to allow some level of reporting to continue Chris and that also they might need it for ongoing analysis/testing of the problem. I'm sure lots of other reporters have already given up until capacity is restored. If SC are (instead) ready to lower the flag and rebuild from the ground up, I'm sure we'll find out all about it, if not be told.

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OK, thanks, I'll keep trying, then, but every couple of days, I'll remove the unreported spam, because of the 48-hour reporting limit.

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....but I do wish them luck in finding/fixing the problem.

and those behind it ...

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Still having problems. Have not been able to report for over a week.

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.1d83183e.1341919962.312829

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There is a disturbing downward trend between submission/reporting spikes with less and less reports being sent in the statistics.

It is almost like slash and burn, the lulls between spikes are droping to near 0 (Zero) now and getting longer...If I was a physiologist watching a subject's heartbeat I would be ready to call my subject as experiencing a near death event!

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Just found this thread so not up on everything. Haven't been able to post spam for a couple weeks. I get to "process spam" SOMETIMES but times out there if not before.

My year's subscription just ran out. Not going to re-up till this gets straightened out.

JOhn

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Still broken for me. I think I have been able to report a couple spams over the last week, but mostly they have been failling, either I give up after the browser just says "connecting" for a couple of minutes, or I get the proxy timeout error that others have posted.

The error I got just now was "Gateway Timeout - in read

The proxy server did not receive a timely response from the upstream server.

Reference #1.1f9ca5d8.1341928494.14af569"

I usually don't login when reporting, just use the link in the email. Today I logged in, after seeing some people say that worked better, but I get the same behavior either way.

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I've been waiting patiently for a couple weeks now, but I guess I'll report, too...

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.1eb78443.1341927845.6f9c4a

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Hmm, the information has gone beyond this forum, we have proudly made it to the public domain:

"Since about the middle of June, spam reporting tool Spamcop has been under what appears to be a very well coordinated and executed DDoS attack. As a paying member of many years, I've been experiencing unusually long delays, 404's, proxy errors, gateway timeouts, and other strange errors when trying to submit spam reports. There is a very long thread in the 'general' forum discussing the issue. Like some of the commentators, I'm wondering how a company with resources like Cisco (owner of Spamcop) could let this problem persist for so long. Admin posts to the discussion thread keep indicating the problem is fixed, there's a big backlog, it should be working, etc. but that's not the case from my point of view (and may others). Could it be because Cisco doesn't care about the service anymore and are not giving it their full attention? Is this the beginning of the end for Spamcop?"

Spamcop comment

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I am sure folks are working hard to repair this, but the extent to which the situation sucks is difficult to express.

The worst, for me, is the [not-so]-faint giggling of spammers in the background.

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as SC is not looking at spams/day quantity sent by users for suspension, you should look at least at account age before suspend users.

Anyway, account suspended yesterday evening, immediately replied to admin email asking for re-enabling, we will see how long will took.

I could be reading too much into the reports from Don D, but it sounded to me like the suspension statement you (and others) got was an error related to the various problems going on currently...

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SpamCop went berserk and arbitrarily suspended your account because it thought you were submitting too much spam.

I will reinstate everybody when SpamCop comes back up and I have access to my admin tools again.

We established the limit thing because spammers were using our own service against us by signing up for accounts and then flooding them with mail in hopes of bringing down the system from overload.

We have a 50,000 spams per day limit to defend against that.

Please accept my apologies for all the trouble.

- Don D'Minion - SpamCop Admin -

service[at]admin.spamcop.net

.

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Hey, first time here. Had to get a link to forums from an admin who's email I happened to have saved from a long ago problem. Can't get to the forums from the main page. Apparently that's a google problem.

(Good luck with that one. Google blows beans.)

Anyway it's been an interesting read. Seems you folks here have your hands full. I sure hope, like the rest of us do, you can get it fixed.

Meanwhile, I would REALLY appreciate it if you could post something right on your reporting page along the lines of "intermittent errors and time outs, we are aware and are working to resolve the issues. Please try again later."

BEFORE waiting for the dreaded time outs.

You don't have to include any details. Lord knows we don't want to let the spammers know they are winning.

Just a little heads up that you know, that today it might not be worth the trouble.

Seems it's not working today either. Sigh. My pile of viagra ads and you have just one billions mail will all be deleted.

~~~~~~~~~~~~~~~~

I see I'm not the only one to have my account disabled. Again, thankfully I hung onto that email and could contact an admin directly. Both times it was fixed rather quickly.

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Hey, first time here. Had to get a link to forums from an admin who's email I happened to have saved from a long ago problem. Can't get to the forums from the main page. Apparently that's a google problem.

No, that appears to be a design/usability issue. To get to the forums from the SpamCop home page you need to click the "Site map" link (probably in the upper right corner of the page), then from the site map under the "help" heading you will find "forum." That link will get you here.

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Forwarding spam via e-mail get process response back about half hour later. Trying to send report often get time out. Nevertheless, since day 1 of this slow down I still manage to report every single spam just with delay up to 40 hours as SpamCop does still work fine from time to time, just keep trying (with help of Perl scri_pt). By the way, I have just finished reporting all spam. :)

Edited by hok

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Trying we keep, for me it stopped working alltogether for about two days. Even the bulk submitals don't get acknowledged. I still keep my fingers crossed we get over this somehow!

Let me reverse that I was just able to report my last submitals..

Edited by dra007

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...But apparently the "internal problem" is not the root cause -- see Don D'Minion (SpamCopAdmin) most specific post.

That may be the root cause but that actually goes back quite a ways.

The original daily spam reporting limit was 3k[1]. Apparently, mass notices of folks going over the limit (when they actually haven't) seemed to have begun in late May[2] and at the time Don said (coming to us second hand) the limit was now 15k[3]. If it's an attack—and I'm not even yet convinced that it is—it is even possible that sc officials are now saying 50k just to throw the agitators off track.

What is known is that folks are getting notices even if they have reported fewer than 10 in a 24-hour period. (We also know that the notice doesn't really state the limit: "In the 24 hours starting Tue May 22 06:19:58 2012, you have submitted over spams for processing, which exceeds our daily submission limit." Notice that the actual number is missing, not to mention most English grads would tell you it should be "more than.") This sounds like a database problem. VER has been working well for me but sometimes there are "no reports filed" with no link to a parse or any info as to why it wasn't processed. So I can quick report (morning batch, sc was 6 for 7), and sometimes with a little prodding I can view recent reports, but the one thing that I have been unable to do consistently is a manual parse. This sounds like a memory allocation problem.

So I am back to thinking there is not enough evidence in hand to say whether it's an attack or just a technical problem. The "stated" daily limit has changed recently, and it would be tough for the typical sc user to verify what's being said about it. There have been times in the past where sc has gotten this slow, sometimes for a week or so.

If it is an attack and the "method" that sc officials have mentioned is massive submissions, it seems that would be easy to cut off, or even suspend new users altogether. If it's a technical problem, go ahead and let new users sign up, as Farelf said, "for ongoing analysis/testing of the problem."

If this were an attack I believe it would have made the mainstream computer press by now (sorry, "fl!ptop" in Slashdot ≠ Michael Horowitz in Computerworld). If it were an attack I believe that it would be announced on the reporting page (thereby ensuring it goes mainstream). If it's only a technical problem, an announcement on the reporting page would only signal to spammers that defenses are down. So as for putting an announcement out, I'm all for customer service but you're damned if you do and damned if you don't.

Hey, first time here. Had to get a link to forums from an admin who's email I happened to have saved from a long ago problem. Can't get to the forums from the main page. Apparently that's a google problem.

(Good luck with that one. Google blows beans.)

Google may blow beans, but if you type two words—spamcop help—into the oracle of your choosing, you can't miss it. Really.

Sigh. Remember Usenet? It seemed we (tinw) were much better informed then about spammer activity.

FWIW, I just re-upped with sc despite the problems, why break up going into year 15? Though I am not always happy with the mail service it works most of the time. I believe the problem will eventually be fixed.

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Even the bulk submitals don't get acknowledged.
Check to see if the e-mail address has been changed by SpamCop or not; mine has been changed. Old e-mail no longer get response from SpamCop.

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I can see the statistics picking up in the last two hours, this is encouraging. Just stick on with it folks, we may yet get over this hump, but it will certainly stick to my memory! Hopefully, and I mean it, we will be informed at least in general terms about the root cause of this very embarassing episode....

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Check to see if the e-mail address has been changed by SpamCop or not; mine has been changed. Old e-mail no longer get response from SpamCop.
...Note: although hok may be seeing a change in e-mail address, the official SpamCop representative, Don D'Minion, says this is not generally the case: 81634[/snapback].

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Thanks Steve, I was just coming back to look at that. Stories of changed submission addresses make me nervous - but of course OK if pre-arranged (if and only if).

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