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gringo225

spam cop down? 3:14 EDT July 17, 2013

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Please check if the mail service stopped working. I have received no emails and sent several tests via gmail to my inbound/downstream accounts. Nothing has come through.

Thanks

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...Since you are asking about the e-mail service and not the SpamCop Reporting (parser) service, and since according to the graphic in the upper-right corner of the page the parser seems to be handling spam submissions, I am taking the liberty of moving this from the "SpamCop Reporting Help" Forum to the "SpamCop Email System & Accounts" Forum where it is more likely to attract the attention of someone who will be able to reply knowledgeably.

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No mail is coming in, tested with gmail etc...

Edit by SteveT: merged this content from "spam cop down? 09:45 am EDT July 18, 2013" -- no need for two topics on essentially the same subject.

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Mail is definitely working right now. Otherwise I wouldn't have hit nearly 100 pieces of stock scam spam today.:o

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yes we had a problem that affected a small number of users/small amount of mail. We found and fixed the problem a couple of hours ago. If you are still encountering issues please open a ticket at support ~~ at ~~ cesmail.net

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yes we had a problem that affected a small number of users/small amount of mail. We found and fixed the problem a couple of hours ago. If you are still encountering issues please open a ticket at support ~~ at ~~ cesmail.net

What is the fastest and preferred method of reporting problems? i searched the faq's for support topics and did not find any. Above are you suggesting we send an email to report problems to: support ~~at~~.... ?

Thanks

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Yes, that was the suggestion (lose the tildes, etc.). An autoresponder should send back a ticket number, receipt or otherwise sometimes providing another step in the trouble-shooting. Another contact method when mail is thoroughly bollixed:

http://mail.spamcop.net/contact.php

... or the help button on the webmail interface.

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