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Unable to Whitelist Email

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I've been using Spamcop for some ten years and I can usually solve problems without help but I'm a bit stuck on this one.

I am on the email list of a major international newspaper (daily news updates) for:

http://www.asahi.com/

The Asahi Shimbun newspaper has a daily circulation of 7.96 million papers, making it the second biggest newspaper in the world so it's hardly an obscure or dodgy site, yet I cannot for all the world whitelist it. Everyday my daily news update email ends up in the Held Mail bin. Everyday I whitelist it. Everyday it still ends up in the Held Mail. I've been doing this for several months now and am getting a bit tired of it.

I've repeatedly checked to see that asahi.com is in my whiltelist group and it is.

I've even tried creating a Filter rule to deliver asahi.com emails into my inbox.

I've tried reporting the error.

All to no avail.

I should mention that I do subscribe to the Japanese edition of the email. However, Japanese email addresses aren't considered universally that dodgy that they would automatically be considered spam. As a polyglot, I also get emails in German and Russian (Cyrillic) and I don't have nearly so much trouble!

Any help and suggestions would be most welcome.

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I've even tried creating a Filter rule to deliver asahi.com emails into my inbox.

I've tried reporting the error.

All to no avail.

I should mention that I do subscribe to the Japanese edition of the email. However, Japanese email addresses aren't considered universally that dodgy that they would automatically be considered spam. As a polyglot, I also get emails in German and Russian (Cyrillic) and I don't have nearly so much trouble!

Any help and suggestions would be most welcome.

Can only suggest you post the headers of those mis-handled delivery e-mails (with your own details carefully munged). One would suspect the newspaper is using a subscription service which involves some other, perhaps aliased, domain.

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Just put

asahi.com

in whitelist box

The whitelist works backwards

jp

would accept ALL email from and ending in jp

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Just put

asahi.com

in whitelist box

The whitelist works backwards

jp

would accept ALL email from and ending in jp

As stated I have REPEATEDLY checked ashai.com is in the whitelist. I have even tried to manually place it there.

All to no avail...

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Can only suggest you post the headers of those mis-handled delivery e-mails (with your own details carefully munged). One would suspect the newspaper is using a subscription service which involves some other, perhaps aliased, domain.

Aha! Got you. The return-path is to cuenote.jp so I might try whitelisting that address to see if it helps.

From: digital-news[at]asahi.com

Return-Path: <bounce-000004114-00463928c44317[at]fc1112.cuenote.jp>

Delivered-To: spamcop-net-[my email address][at]spamcop.net

Received: (qmail 16779 invoked from network); 12 Feb 2014 21:36:03 -0000

Received: from unknown (192.168.1.88) by filter8.cesmail.net with QMQP; 12 Feb 2014 21:36:03 -0000

Received: from fc1112-c.cuenote.jp (HELO fc1112.cuenote.jp) (158.201.241.47) by mxin1.cesmail.net with SMTP; 12 Feb 2014 21:35:12 -0000

X-spam-Checker-Version: SpamAssassin 3.2.4 (2008-01-01) on filter8

X-spam-Level: **

X-spam-Status: hits=2.9 tests=SPF_HELO_PASS,TVD_SPACE_RATIO version=3.2.4

Dkim-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=dkim.cuenote.jp; s=y05; t=1392240957; x=1392845757; bh=whS5ZELareQm+Kl2SfWcJrwuUFL1ercru9QzXkydXxI=; h=Subject:From:To:MIME-Version:Date:Reply-To:Content-Type: Message-ID; b=dmJJ3Gpc/+bA6L4CwrbJC4fPT2VJFs+pCQNQ2lOUYygFbyoR3lO2joM0CiPR QHddmwfDyADk5trlaK0F7wJ7gIQZxQ9iV+HR7msK+HgOI6n4LQkCAJm4KO61L kaWoJ3LYnwEVBwUPH6gIgySrf/mPoBlCcBA5f3OR6CwdEduey4=

Errors-To: bounce-000004114-00463928c44317[at]fc1112.cuenote.jp

Mime-Version: 1.0

X-Mailer: Cuenote FC Version 5.10.2.44

X-Priority: 3

Content-Type: text/plain; charset="ISO-2022-JP"

Message-Id: <1392.240957.451564[at]fc1112.cuenote.jp>

X-Spamcop-Checked:

X-Spamcop-Disposition: Blocked SpamAssassin=2

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Aha! Got you. The return-path is to cuenote.jp so I might try whitelisting that address to see if it helps.

That will probably do the trick, although according the the FAQ:

The following headers are checked against the whitelist

Envelope Sender aka Return Path

From:

Sender:

http://www.spamcop.net/fom-serve/cache/303.html

So your entry of "asahi.com" should have worked when checked against the From. However, if your use of cuenote.jp works, then all is well.

DT

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