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Ex_Brit

Suggestion For SpamCop/Cesmail Staff

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Spamcop could save a lot of complaints if it would simply communicate in a more thorough manner.

For instance, for the latest outage, now over of course, the Cesmail Status Twitter feed states clearly this reassuring message:

New hardware installed.. System is up. Working thru back logged mail

Yet the news page, which is reflected of course on the email system login page states a misspelled:

May 2, 2014

[16:08 EDT] We are acquiring new hardware to replace failing harware

Come on guys, get the messages coordinated (& correct) and save a lot of frayed nerves in the process.

Just a thought from a long-term customer.

:excl:

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Also important would be to increase the frequency of updates during system problems. During this past week's problems, there was a gap of over 36 hours (!) between this:

Update: network is being reconfigured as a server is unreliable

and this:

System outage. We are onsite. No firm ETA at this time.

Yes, I realize that there was improved functionality during part of that gap, but the original outage situation hadn't been fully resolved.

DT

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Spamcop could save a lot of complaints if it would simply communicate in a more thorough manner.

For instance, for the latest outage, now over of course, the Cesmail Status Twitter feed states clearly this reassuring message:

Yet the news page, which is reflected of course on the email system login page states a misspelled:

Come on guys, get the messages coordinated (& correct) and save a lot of frayed nerves in the process.

Just a thought from a long-term customer.

:excl:

Why bother, they don't want to communicate and you know how it is now and days, it's all about the money. That is why you see less customer service in everything you do in your daily life . It's either provide , online help or you get someone from India.

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Well to save money and therefore fees for their services, some companies do farm out their support to foreign countries. The one I volunteer forum support for does, and they are quite knowledgeable, so that isn't always a bad thing.

That's doesn't apply here anyway but I know what you mean.

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