WVNicholson 0 Posted November 27, 2014 I attempted to "add fuel to my account" by following the link to "Proceed to Verisign payment page". After entering credit card details, I eventually get the error message: Transaction declined! Your transaction was approved! However, a communication error with the merchant's site occured. The transaction has been voided, please contact the merchant. When I follow the link at the bottom of Verisign's error page for "Information", I get to a Spamcop.net page with the following uninformative error message: Unknown action failureI've already made two attempts at payments - about a week ago - and another one today and it appears the problem is something that Spamcop - "the merchant" - has to resolve. I have snapshots of the relevant pages in PDF format that I can send by e-mail if necessary; but I doubt this will provide any new information apart from what is in my message above. Also, the page at https://www.spamcop.net/mcgi?action=paymenu that goes to the Verisign payment page refers to there being "two online payment options" when it appears in fact there is only one online payment option at present. I remember using Paypal to pay to "add fuel" to my reporting account in the past; but this does not seem to be available any more. I was actually wondering why Paypal is unavailable as a method of payment now? Is anybody else having difficulties with this? (All of the other posts that I can find about "adding fuel" appear to be related to CES mail or very old), William Share this post Link to post Share on other sites
SpamCopAdmin 0 Posted November 27, 2014 I'm sorry about that.We're having trouble with the payment page.We're working on it.- Don D'Minion - SpamCop Admin - - Spamcop[at]spro.net - Share this post Link to post Share on other sites
fbernard 0 Posted December 2, 2014 Past 2 days when using my known-good corporate Visa card: "Transaction declined! Your transaction was approved! However, a communication error with the merchant's site occured. The transaction has been voided, please contact the merchant." When I click the "Information" button it redirects to https://www.spamcop.net/cgi-bin/spamcop/signup?action=failure and states: "Unknown action failure" Share this post Link to post Share on other sites
bmoursund 0 Posted December 12, 2014 Me too: Transaction declined! Your transaction was approved! However, a communication error with the merchant's site occured. The transaction has been voided, please contact the merchant. Share this post Link to post Share on other sites
turetzsr 0 Posted December 12, 2014        Just in case you missed it: please see Don D'Minion's reply, above 91246[/snapback]. Share this post Link to post Share on other sites
bmoursund 0 Posted December 12, 2014 Just in case you missed it: please see Don D'Minion's reply, above 91246[/snapback]. Didn't miss it, it seems a bit stale, thought a fresh report might be appreciated. -- BMM Share this post Link to post Share on other sites
turetzsr 0 Posted December 12, 2014        It's possible that he might be willing to reply to a personal inquiry -- you can write to him at the e-mail address that you'll find at the end of his post. Share this post Link to post Share on other sites
fbernard 0 Posted December 17, 2014 My known-good corporate Visa card worked just now: "Your transaction was approved!" Share this post Link to post Share on other sites
turetzsr 0 Posted December 17, 2014        Thanks for the good news, fbernard! Share this post Link to post Share on other sites
Caveguy 0 Posted January 9, 2015 It is now mid Jan 2015 and the verasign payment system is still broken ! How about providing an email address or paypal account we can make a paypal to ? Is the spamcop project so flush with money it doesent need our contributions any more ? or are the contributions so few and far between that it is not worth the effort to fix ? Share this post Link to post Share on other sites
turetzsr 0 Posted January 9, 2015        Posting here is unlikely to do any good (not that you'd know that <g>). I'd suggest that you write to "SpamCopAdmin" Don D'Minion at th e-mail address that's in the sig in his post, above 91246[/snapback]. Share this post Link to post Share on other sites