Jump to content

False reports, what to do?


gevanton

Recommended Posts

Hello.
I run a business doing price comparison of goods in different online shops.
Result of comparison subscribed users recieving by email.
Users subscribing by themselves on my site.
I got into situation when one of the users claims I am doing spam.
I have replied to email from SpamCop, but it was unsuccessful and were ignored.
User have an easy option to unsubscribe of his email by simply following a link in the email, but instead he wrote a complain.
How to resolve the issue?
Can you please tell me how can I defend myself against such fake complaints, and how should I act in this situation?
Thank you.

Link to comment
Share on other sites

17 hours ago, gevanton said:

Users subscribing by themselves on my site.

Does the subscription process use CONFIRMED OPT-IN? If you don't know what that means, here's an explanation: https://www.spamhaus.org/faq/section/Marketing FAQs#15

If the email addresses in your list were not obtained using confirmed opt-in, then you should:

1. Delete the list.

2. Start building a new mailing list, using a confirmed opt-in process.

Also: At the location where users subscribe to your mailing list, ensure that there is a clear explanation of what kind of information will be included in the mailings. If the mailings will include advertisements, that should be stated.

 

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...