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RobertK

Server listed without recent warning

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One of our servers, 64.14.55.147, is currently listed on the SpamCop blackhole list. In the past, we've received notifications when a report to SpamCop was made, usually both by SpamCop and by our ISP. Upon receiving those reports, we've been very active in identifying which of our customers sent the offending email and contacting them to make sure it does not happen again.

Despite the fact that there is a valid postmaster and abuse email address for the server which ends up in my personal mailbox, we ended up on the blackhole list without a warning though it would appear we've been reported more than once in the past week. The ability to correct the problem on our own end has been effectively taken away from us because of this. We really need to know if one of our customers is abusing their emailing privileges.

Did something at SpamCop change with regards to notifications? Was there something I missed that could have prevented the listing? If a report was sent, is there any way to tell to what email address it was sent? And is there any way to tell when the last report was made so we know when the 48 hour clock was ticking?

Any help rendered would be greatly appreciated.

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One of our servers, 64.14.55.147, is currently listed on the SpamCop blackhole list.  In the past, we've received notifications when a report to SpamCop was made, usually both by SpamCop and by our ISP.  Upon receiving those reports, we've been very active in identifying which of our customers sent the offending email and contacting them to make sure it does not happen again.

Despite the fact that there is a valid postmaster and abuse email address for the server which ends up in my personal mailbox, we ended up on the blackhole list without a warning though it would appear we've been reported more than once in the past week.  The ability to correct the problem on our own end has been effectively taken away from us because of this.  We really need to know if one of our customers is abusing their emailing privileges.

Did something at SpamCop change with regards to notifications?  Was there something I missed that could have prevented the listing?  If a report was sent, is there any way to tell to what email address it was sent?  And is there any way to tell when the last report was made so we know when the 48 hour clock was ticking?

Any help rendered would be greatly appreciated.

Spamcop now has a "mole" option for those for fear ISP's that forward reports to their customers. Spamcop does not send any reports for mole or spamtrap reports.

For additional assistance you can send an email to deputies at spamcop dot net. Turn around time is usually less than 24 hours. Often quite quick.

Unfortunately details have been very limited due to spammers being able to use that information to their advantage.

> Subject: professional business communications for less

> From: st.. at ..h.net

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Ouch.......the mole option has effectively made my job impossible. :o I no longer have any way of policing my customers. I no longer have a way of protecting the legitimate users from the actions of the abusers. In my eyes, SpamCop just went from being anti-spam to completely useless. I've heard it said over and over that the only way to get the spam to stop was to hold ISP's and mail admins responsible for the actions of their users. Now, because of this nonsense, we can't even be responsible for their actions because we don't know who did what. :angry:

Edited by RobertK

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Ouch.......the mole option has effectively made my job impossible.  :o I no longer have any way of policing my customers.  I no longer have a way of protecting the legitimate users from the actions of the abusers.  In my eyes, SpamCop just went from being anti-spam to completely useless.  I've heard it said over and over that the only way to get the spam to stop was to hold ISP's and mail admins responsible for the actions of their users.  Now, because of this nonsense, we can't even be responsible for their actions because we don't know who did what. :angry:

You could check your logs for any odd patterns...

Also:

> Subject: professional business communications for less

> From: st.. at ..h.net

Was reported as spam. Not a whole lot to go on. Due to the reduced details when you look up an IP address, the SC staff seems to be more available to provide details through email. (deputies at spamcop dot net).

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One of our servers, 64.14.55.147, is currently listed on the SpamCop blackhole list.  In the past, we've received notifications when a report to SpamCop was made, usually both by SpamCop and by our ISP.  Upon receiving those reports, we've been very active in identifying which of our customers sent the offending email and contacting them to make sure it does not happen again.

From what I can tell, notifications were sent, but they would have been sent to exodus, not you. And it appears that even exodus refused those reports.

You may want to look at this page: http://www.spamcop.net/fom-serve/cache/94.html for information on how to make sure that requests for your IP range go to you.

JT

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Hi!

Ouch.......the mole option has effectively made my job impossible.  :o I no longer have any way of policing my customers.

...No, that isn't true. You would just have to contact deputies at spamcop.net whenever you discover one of your server IP addresses has been listed.

In my eyes, SpamCop just went from being anti-spam to completely useless.

...No, that isn't true. It still works very well in allowing e-mail admins to block spam from coming into their machines.

I've heard it said over and over that the only way to get the spam to stop was to hold ISP's and mail admins responsible for the actions of their users.  Now, because of this nonsense, we can't even be responsible for their actions because we don't know who did what.

...No, that isn't true. You would just have to contact deputies at spamcop.net whenever you discover one of your server IP addresses has been listed.

:)

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