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gringo225

90,000+ Held mail - stuck - HELP!

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These seems to be something lacking in the ability to clean large

amounts of held mail. We were trapping about 50,000/month and this was

very difficult to keep the help mail emptied. We have now trapped 90,000+

in the past two-three weeks and the system has no user settings to handle/dispose of held mail automatically. Am I missing something in my setup?

(As a side note, our held mail has grown significantly since

we started reporting spams...)

Even if I used a setting to display 500 messages per page, select-all,

then delete-all this takes hours to do manually. It now does not work

at all because the webmail interface cannot open held mail.

Can you add a feature to delete held mail older than nnn days old?

Please expunge these for me.

My address is info2<at>spamcop.net

Thanks

Gringo

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This is further evidence that the supposed 14-day expiration of Held Mail is not working.

There's another option, assuming that you can log into the opening screen of the webmail system. Click on the "Folders" icon, then on "Expand All," then put checkmarks by "Held Mail" and "Trash" and then from the "Choose Action:" menu, select "Empty Folder(s)." That might work....please let me know if it does.

dt

Edited by DavidT

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Yes, I have read most of the FAQ's.

I failed to mention - If I try the (very slow) "folder" function, expand all then then select "delete all" - it crashes when I attempt this on the HELD Mail.

I works fine on the other (empty) Trash or Sent mail folders.

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Yes, I have read most of the FAQ's.

I failed to mention - If I try the (very slow) "folder" function, expand all then then select  "delete all"  - it crashes when I attempt this on the HELD Mail.

I works fine on the other (empty)  Trash or Sent mail folders.

15448[/snapback]

Sorry - I didn't get the exact terminology -

"delete all" is really 'empty folder'

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Are you sure it's crashing? It's possible that it is only timing out, but that in the background, it is still doing the task. Try logging out, then back in and do this several times. If that doesn't work, then you will need to contact the Admins to clear it for you...but they apparently don't read the Forums very much, so write to them at:

support<at>spamcop.net

or

service<at>spamcop.net

Good luck.

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Success - It was crashing - instantly - no timeout period wait.

However I just deleted the Held mail folder - and the system

must have recreated it automatically.

In the last 10 minutes - I now have 301 in held mail ....

Thanks for your advice.

Gringo

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Don't hit the second address ... wrong side of the house .... however, I just dropped a note referencing both Topics to JT, including the request to squash the existing folder/contents. So guess it's up to you if you want to double up on the requests <g>

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Success -  It was crashing - instantly - no timeout period wait.

However I just deleted the Held mail folder - and the system

must have recreated it automatically.

Good solution...this will be useful to others in the same "boat."

In the last 10 minutes - I now have 301 in held mail ....

Oy vay! I'm going to guess that you have one or more domains with "catch all" functions, where you receive everything sent to any random address at the domain. I removed that function on my domains.

dt

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WARNING

Deleting the Held Mail folder may be dangerous

I found this [deleting Held Mail folder ] to be problematic as the Held Mail folder will be unaccessable (it was deleted) until it is recreated by the system.

I received the following error message when trying to open the held mail folder

Cannot log into IMAP mailserver as username [at]spamcop.net
You can NOT recreate it yourself. You can create a new Held Mail folder but it is not the same thing as the one used by the system and you will find that there are now two "Held Mail" folders listed in the folder tree.

Note the procedure to delete folders is the same as to empty then just select "Delete Folder(s)" I do NOT recommend using it as I am still waiting for it to be recreated and may have to ask for help if the system does not do it eventually.

Note: reply received from Jeff (support <at> spamcop.net) 8-25-04

dbiel,

It shouldn't be a problem deleting it. In your case, it didn't get

completely removed from the server for some reason. So, you couldn't

re-delete it and you couldn't add a new one.

Jeff

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Update:

On Saturday, August 21, 2004 12:29 AM I sent a message to support <at> spamcop.net requesting help recreating my held mail folder.

On Tuesday, August 24, 2004 7:08 PM I received the following reply from Jeff

OK, I added that back so you should be getting your spam soon.

Jeff

The following were the results:

All mail directed to the "held mail" folder beginning from the time I deleted it on the evening of August 20th until it was recreated on August 24th were permanently lost. (In my case, the odds are good that it was nothing but spam as I find very few false postives in the held mail folder.)

The message counter was reset to 0 it had been at 19,000+

The good news is that once it was recreated I did not have to do anything to get back up and running as before.

Even the IMAP connection in OE worked as if nothing had ever changed (which was a nice suprise)

Edited by dbiel

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OK, addition to FAQ deleted, though a bit odd the gringo225 made no mention of the same problem .. must just be lucky ..???

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Looks like deleting your held mail folder should be OK to do. It appears that my case was a fluke. see the following copy of an email received from support <at> spamcop.net

dbiel,

It shouldn't be a problem deleting it. In your case, it didn't get

completely removed from the server for some reason. So, you couldn't

re-delete it and you couldn't add a new one.

Jeff

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