[Resolved] VER "Cannot log into IMAP mailserver"

[Jeff G. 0]

This problem is only with the VER (also known as Very Easy Reporting, Held Email, Held Mail Log, and held log) interface at http://mailsc.spamcop.net/reportheld?action=heldlog - please try using your Held Mail Folder from Webmail instead. URLs are https://webmail.spamcop.net/horde/imp/mailb...newmail_popup=1 and https://webmail.spamcop.net/horde/imp/mailb...INBOX.Held+Mail http://webmail.spamcop.net/horde/imp/mailb...newmail_popup=1 and http://webmail.spamcop.net/horde/imp/mailb...INBOX.Held+Mail (depending on whether or not you want a security and/or a newmail popup).

Admins have been paged.

Edited February 12, 2004 by JeffG

[Jeff G. 0]

Gezgin <gezgin[at]spamcop.net> organized electrons in article

news:c0g1b7$ag2$1[at]news.spamcop.net that appeared as follows:

> "Jeff G." wrote in message

> news:c0g0ol$988$1[at]news.spamcop.net...

>> This problem is only with the VER interface at

>> http://mailsc.spamcop.net/reportheld?action=heldlog - please try

>> using your Held Mail Folder from Webmail instead.

>

> I did. I can't get to held mail from there either.

That's strange, as I can get to my Held Mail Folder from Webmail. Is anyone else having a problem getting to their Held Mail Folder from Webmail?

Edited February 13, 2004 by JeffG

[cats 0]

That's strange, as I can get to my Held Mail Folder from Webmail.  Is anyone else having a problem getting to their Held Mail Folder from Webmail?

Clicking on "Held Mail" in webmail takes me back to <http://mailsc.spamcop.net/reportheld?action=heldlog/> and "Cannot log into IMAP mailserver...."

Not good. Is this kind of glitch frequent, as in once a month or so?

[Jeff G. 0]

I think this is only the second or third time it has happened. If experience is any guide, it is a glitch that should be fixed soon.

[marc_johnson@spamcop.net 0]

I get the same behavior - sent back to the held mail page (http://mailsc.spamcop.net/reportheld?action=heldlog/) and the failure message.

[Jeff G. 0]

Clicking on "Held Mail" in webmail takes me back to <http://mailsc.spamcop.net/reportheld?action=heldlog/> and "Cannot log into IMAP mailserver...."

There are two ways of "using your Held Mail Folder from Webmail instead":

1. On the top bar, all the way at the right, is a Pulldown Menu. Select "Held Mail" from that Pulldown Menu.

2. Click the "Folders" Link (third from the left on the top bar), optionally click the "+" to the left of "INBOX" to show the Folders under "INBOX", then click the "Held Mail" Link below "INBOX".

Edited February 12, 2004 by JeffG

[cats 0]

In Webmail, please click the "Folders" Link (third from the left on the top bar), optionally click the "+" to the left of "INBOX" to show the Folders under "INBOX", then click the "Held Mail" Link below "INBOX" to open your Held Mail Folder in Webmail.  This is what I meant by "using your Held Mail Folder from Webmail instead".

Ok. That seems to work. But three ways to get into the folders??? A tad bit confusing. I use this sytem on a PDA when travelling and need simplicity. The webmail system is complicated on a desktop computer and is nearly unusable on a PDA. The text-based VER works fine so I trust that will be repaired soon. Thanks for your help.

[stephaniebt 0]

I was having the same problem even from Webmail. I would prefer not to have to go into my folders options to get to the Held Mail. Now I have to go through 661 messages and delete them all instead of just clicking Select All and Quick Reporting them. I hope you all can get this fixed soon. I get thousands of spams every day.

[Jeff G. 0]

I was having the same problem even from Webmail. I would prefer not to have to go into my folders options to get to the Held Mail. Now I have to go through 661 messages and delete them all instead of just clicking Select All and Quick Reporting them. I hope you all can get this fixed soon. I get thousands of spams every day.

You can Quick Report them using the "Report spam" Link in Webmail.

[mplungjan@spamcop.net 0]

I have a worse problem.. I can get at the mails via Mozilla, but spamcop ALSO decided a whitelisted email address is spam and I need to go to held mail to mark the mail as NOT spam and whitelist the sender (again) so I get the mail sent on.

Is there a bypass for that?

[mplungjan@spamcop.net 0]

Ahh, found it at the link you gave...

Thanks

[Jeff G. 0]

The problem has been resolved as of approximately 13:42 EST (18:42 UTC).