No longer receiving email notioce that reports ready to be processed

[Bob]

For the past 2 days I haven't received email notices that reports are ready to be processed.  When I logged into the website, the reports were there under Reports Saved.  I went ahead and submitted those reports.  How do I receive email notices again rather than having the reports saved on the website?

[Lking]

There are two possibilities, 1) your ISP is dropping the emails from SPAMcop on the floor thinking they are spam, or 2) your ISP is bouncing the email.

If the emails from SpamCop are being bounced, you should see a bounce flag when you login to your account.  Check with your ISP to correct their action and then clear the flag.

If your ISP is dropping the email or putting them in your spam folder, have a heart-to-heart talk with your ISP about your displeasure. and besure SpamCop is on your white list if available.  Historically ISPs have randomly changed the way they handle email/spam without any notice to users or explanation.

[Bob]

I don't see a bounce flag when I log into Spamcop.  I do see reports that have been saved which I then clear by reporting them.  My ISP is not putting them in my spam folder which I check (via webmail distinct from my email client).  Spamcop is on my whitelist but i will get in touch with my ISP to discuss the issue.

Any other idea, I'm all ears..........

[Lking]

Just to be sure, login and take a look under <preferences> <Change email address or name> 

Although if this email address has changed I would think emails sent would bounce.  Let us know.

[Bob]

I submitted 4 spam messages this morning with the same result:  no email received that reports were ready, went to website, found them as Reports Saved, cleared by reported them.

I don't see Preferences but I went to Settings> Account Settings and the email address and password there are correct.

I checked notifications and although I'm set to receive en email when there is new content on a post I start or follow, I am not receiving those emails either (as I always have before).  "Notify me of replies" is also checked at the bottom of this Topic.

Under Notification Settings there is a box to the right that says"Browser notifications not enabled".  I clicked on "Enable browser notifications", response said I would shortly be prompted to allow notifications from SpamCop but I did not receive that prompt or request.

So:

• Submissions are received since they appear as Reports Saved.
• There is no bounce flag after logging in
• SpamCop is on my whitelist
• Settings call for emails when content is added to topic I create but they have stopped.

If SpamCop tried to send those emails that reports were ready to be processed, I would have received them or seen them in my spam folders; or they would have bounced and I'd see a bounce flag on the site.  It seems communication is not being originated from SpamCop to my email address.

 

[Lking]

1 hour ago, Bob said:

don't see Preferences but I went to Settings> Account Settings

Bob you need to login to your spamcop REPORTING account at https://www.spamcop.net/mcgi?action=loginform

NOT the forum which is at http://forum.spamcop.net

In the forum you will see <settings> in the drop down menu in the top right corner.  When logged into your reporting account there is a <preferences> tab across the top

Sorry for not being clear before

 

[Bob]

Got it -- thanks.  Logged into reporting>preferences and the email address is correct.  Interestingly, I received email notification of your post -- that's the first SpamCop communication since the issue started.  May be due to update of notification settings yesterday.

[gnarlymarley]

On 4/26/2020 at 2:04 PM, Bob said:

I don't see a bounce flag when I log into Spamcop.

If I remember correctly, this bounce flag button was very noticeable.  It had replaced the field where you can paste in your spam.  I think this is something you would have noticed.

6 hours ago, Bob said:

Got it -- thanks.  Logged into reporting>preferences and the email address is correct.

If it is still not working for you, you might want to try the deputies[at]admin.spamcop.net as I believe the have access to the mail server logs.

[gnarlymarley]

On 4/27/2020 at 8:15 PM, gnarlymarley said:

If it is still not working for you, you might want to try the deputies[at]admin.spamcop.net as I believe the have access to the mail server logs.

Bob, I am getting the reporting noticed that it accepted my attachments as normal.

On 4/27/2020 at 11:40 AM, Bob said:

I submitted 4 spam messages this morning with the same result:  no email received that reports were ready, went to website, found them as Reports Saved, cleared by reported them.

Are you still having issues with this?

[Bob]

I contacted the deputies and we confirmed that the emails for Reports Ready to be Processed were in fact being sent and no bounce notifications were being received.  I went back to level 3 support in my ISP.  They found that new security protocols had been implemented which includes the requirement for a valid current DMARC for a message acceptance.  SpamCop's DMARC is not current per their definition.

Deputies are aware of that issue now and working to find a solution but it's complicated.  It's not a simple matter of saying mail with a from address of @spamcop.net will come from a particular server or set of servers.  The record has to remain open because there are tens of thousands of users out there with @spamcop.net/@cesmail.net/@cqmail.net addresses that send through their own servers.  If the domain is locked down in a DMARC record it would break their ability to send mail.

While the issue is being worked, I just have to remember to subsequently login and report the messages I've submitted.  I'll post here what the Deputies conclude.

Edited May 11, 2020 by Bob
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