phastings Posted March 4, 2004 Share Posted March 4, 2004 I have not been able to access my email through Outlook. This is the error i get: Task 'mail.spamcop.net - Sending and Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).' Nor have i been able to log onto http://webmail.spamcop.net. I've asked friend to try and access the page and they have been able too but i get an error. The rest of the spamcop site works. What could be the problem? Link to comment Share on other sites More sharing options...
Wazoo Posted March 4, 2004 Share Posted March 4, 2004 If you've looked at the other Topics/Threads from earlier today, you'll see that there were some folks with issues earlier in the wee hours, but all those folks have since stated that problems went away. And as I noted in all of those, the newsgroups have been devoid from others complaining about issues. So, if a shut down and re-boot doesn't help, perhaps a note to service at spamcop.net with yur account data might get someone to take a look at your settings at that end. Link to comment Share on other sites More sharing options...
anthony55 Posted March 4, 2004 Share Posted March 4, 2004 If you've looked at the other Topics/Threads from earlier today, you'll see that there were some folks with issues earlier in the wee hours, but all those folks have since stated that problems went away. And as I noted in all of those, the newsgroups have been devoid from others complaining about issues. So, if a shut down and re-boot doesn't help, perhaps a note to service at spamcop.net with yur account data might get someone to take a look at your settings at that end. FWIW, I've been having problems retrieving mail via POP3 (using TLS on port 995) since sometime after 06:30 (GMT) this morrning and I've just come here to see if anyone else was having problems... Looking at my mail client's POP log, it gets as far as issuing a "RETR 1" command and nothing further happens, other than an eventual timeout (reported as "Connection to host broken"). I tried various things, including deleting a couple of mails from my SpamCop mailbox (using webmail) and occasionally I managed to retrieve a single email. It does feel like there's possibly some kind of problem... the fact that this started to happen just around the time others were reporting problems (even if their problems have now gone away) is maybe too much to be a coincidence? Anthony Link to comment Share on other sites More sharing options...
Wazoo Posted March 4, 2004 Share Posted March 4, 2004 I'm certainly not going to argue ... there's been a number of times that even trying to pull up this Forum thing has given me 404's today. I'm just relating that typically in a system failure mde, the newsgroups would be full of postings / complaints (a lot more traffic over there), but there hasn't been a peep that I can recall there today about connection problems ... and that you make it something like 6 people thus far that have chimed in here makes it hard to point at something and say "yep, it's broke" I did pop a note to JT, something like 0430 -0500 or so, never heard back from him about that heads up, but again, those complaining then came back later and said all was good in their part of the world. If it's of any value, I'm just another user that happens to keep strange hours <g> Link to comment Share on other sites More sharing options...
phastings Posted March 5, 2004 Author Share Posted March 5, 2004 I brought my laptop to my office and now i'm able to access webmail.spamcop.net and i was able to get my mail through Outlook. Does that mean there's a problem with my service provider? No other web services seem to be broken at my house so i'm perplexed. Link to comment Share on other sites More sharing options...
Wazoo Posted March 5, 2004 Share Posted March 5, 2004 Well, not blaming your ISP just yet <g> ... but you do make it sound like there may be an issue with the path between your ISP and SpamCop. Normally, one could start with the simple check of a tracerout check, but unknown to me whether this is enough of a suggestion or would a step-by-step be needed? .. ANd, then whether you'd want to share the results or not ... Being just another user, I don't have the power to take a look-see at your posting point for instance. But basically, "we'd" want to see a trace-route output from your home (?) and the SpamCOp server (or as close as it gets, anyway) ... and if you made one of these checks from "Wrok", you'd have a good comparison to see what a "good" one looks like .. Link to comment Share on other sites More sharing options...
phastings Posted March 5, 2004 Author Share Posted March 5, 2004 well, i'm back at my house and it's still not working so i'd be willing to give it a try. the only problem is i don't know how to do it. Link to comment Share on other sites More sharing options...
kbroadey Posted March 5, 2004 Share Posted March 5, 2004 Looks like a glitch on the backbone. I can't ping the POP server and "tracert pop.spamcop.net" says this (I'm located in the UK):- Tracing route to mail.cesmail.net [216.154.195.50] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 10 ms 10 ms 7 ms 172.25.135.254 3 11 ms 10 ms 8 ms glfd-t2cam1-a-ge96.inet.ntl.com [80.4.30.17] 4 9 ms 29 ms 14 ms gfd-t2core-a-ge-wan61.inet.ntl.com [62.254.207.37] 5 9 ms 11 ms 12 ms gfd-bb-a-so-300-0.inet.ntl.com [62.253.185.25] 6 22 ms 10 ms 22 ms tele-ic-1-so-100-0.inet.ntl.com [62.253.185.78] 7 16 ms 10 ms 13 ms lndnuk1icx1.wcg.net [195.66.224.105] 8 87 ms 82 ms 82 ms nycmny2wcx2-oc12.wcg.net [64.200.87.153] 9 87 ms 88 ms 88 ms hrndva1wcx2-oc48.wcg.net [64.200.240.46] 10 99 ms 88 ms 88 ms hrndva1wcx3-oc48.wcg.net [64.200.95.74] 11 98 ms 97 ms 98 ms drvlga1wcx2-pos.wcg.net [64.200.210.57] 12 * * * Request timed out. 13 * * * Request timed out. 30 * * * Request timed out. Trace complete. Link to comment Share on other sites More sharing options...
phastings Posted March 5, 2004 Author Share Posted March 5, 2004 So what does that mean? Link to comment Share on other sites More sharing options...
phastings Posted March 5, 2004 Author Share Posted March 5, 2004 I did a trace and this is what came up. NeoTrace Trace Version 3.25 - TRIAL Results Target: webmail.spamcop.net Date: 3/4/2004 (Thursday), 5:51:38 PM Nodes: 15 Node Data Node Net Reg IP Address Location Node Name 1 - - xxx.xx.x.x Glendale paul 2 1 - 192.168.0.1 Unknown 3 2 1 24.53.55.1 Glendale ca-areage-bluewave1a-1.vnnyca.adelphia.net 4 3 - 68.70.95.181 Unknown 5 4 - 68.69.31.129 41.761N, 77.972W 6 5 - 24.48.217.141 Glendale 7 6 2 66.109.15.97 Los Angeles g1-00-01-00.a0.lax91.adelphiacom.net 8 7 2 66.109.3.165 Los Angeles g1-02-01-00.r0.lax91.adelphiacom.net 9 8 2 66.109.3.138 Los Angeles unk-426d038a.adelphiacom.net 10 9 3 206.223.123.83 Los Angeles equinixexchange-lax.wcg.net 11 10 3 64.200.140.69 Tulsa anhmca1wcx2-pos5-0.wcg.net 12 11 3 64.200.240.5 Dallas dllstx1wcx3-oc48.wcg.net 13 12 3 64.200.110.74 Dallas dllstx1wcx3-oc48.wcg.net 14 13 3 64.200.240.22 Atlanta drvlga1wcx1-pos6-0.wcg.net 15 14 4 216.154.195.51 34.050N, 84.067W webmail.spamcop.net Packet Data Node High Low Avg Tot Lost 1 0 0 0 1 0 2 1 1 1 1 0 3 33 33 33 1 0 4 23 23 23 1 0 5 22 22 22 1 0 6 16 16 16 1 0 7 31 31 31 1 0 8 33 33 33 1 0 9 19 19 19 1 0 10 31 31 31 1 0 11 36 36 36 1 0 12 82 82 82 1 0 13 71 71 71 1 0 14 111 111 111 1 0 15 ---- ---- ---- 2 2 Link to comment Share on other sites More sharing options...
jefft Posted March 5, 2004 Share Posted March 5, 2004 FWIW, the POP servers have been running all day with no problems that our monitoring have detected. We also have an external monitoring service that checks POP and logs into an account from several locations worldwide every 5 minutes. They haven't reported any problems, either. So, I'm at kind of a loss as to what to do to help people. The one bad traceroute that was posted ended way before it ever got near our networks. JT Link to comment Share on other sites More sharing options...
thawki1 Posted March 5, 2004 Share Posted March 5, 2004 My e-mail was down last night and again this morning. I also could not get there using www.spamcop.net. I tried it at work and it worked just fine. But it does not work at home tonight. I am using ADELPHIA as my isp. Link to comment Share on other sites More sharing options...
idunno Posted March 5, 2004 Share Posted March 5, 2004 Here's my look on the topic.. I have 2 connections here at the ol' homestead. I can access pop and webmail thru pacbell, but not thru Adelphia... all else (that I can see) including name service is working on Adelphia so it seems to be a routing problem either into or out of Adelphia from where I'm sitting.. started about 24 hours ago for me. Does that help zoom in on the problem ? Or push it further away ?? l8r jeff Link to comment Share on other sites More sharing options...
thawki1 Posted March 5, 2004 Share Posted March 5, 2004 I have been on the phone with Adelphia tech support for about 35 minutes. He keeps saying that it must be my problem. Mine stopped working about 24 hours ago also. Link to comment Share on other sites More sharing options...
phastings Posted March 5, 2004 Author Share Posted March 5, 2004 I am also using Adelphia and can't get through. At work which is about 1/2 mile away I have PacBell and it worked fine. Link to comment Share on other sites More sharing options...
Wazoo Posted March 5, 2004 Share Posted March 5, 2004 That would be a great way to compare the trace-route data to see how far apart the connecting paths are ... previous examples .. one died somewhere in the middle of nowhere ... and the second looks like it died right at the doorstop, but not sure if I'm reading the data right ... columns seem to line up with 2 packets sent, 2 packets lost, and no time data ... but that could be because JT doesn't allow these packets ...?? but, yes, if you could grab both trace-routes, that would surely explain your connection issue <g> Link to comment Share on other sites More sharing options...
Wazoo Posted March 5, 2004 Share Posted March 5, 2004 if you've got Windows running ... one way (and this might depend on a setting or two, so let's cross fingers) get to an MS-DOS Prompt (XP is Start | Run | Command) type in the following : tracert mail.cesmail.net then see if you can copy off the bottom lines (well if it hits the Timed out and nothing but a bunch of asterisks .. no help there, so grab the lines just above the Timed Out section to show where it died ... Then paste the results here ... Should look something like this: 15 94 ms 96 ms 94 ms 66.35.174.106 16 95 ms 95 ms 96 ms suw02.gig6-0.edeltacom.com [66.35.174.154] 17 96 ms 95 ms 94 ms suwC1-gig3-5.edeltacom.com [216.154.207.13] 18 103 ms 94 ms 93 ms suwE1N-gig1-1-4.edeltacom.com [216.154.207.22] 19 92 ms 95 ms 93 ms mail.cesmail.net [216.154.195.50] Link to comment Share on other sites More sharing options...
thawki1 Posted March 5, 2004 Share Posted March 5, 2004 Tech support at my ISP (Adelphia) said that he can tracert to mail.cesmail.net and it stops at someplace called wcg.net which appears to be a router somewhere. I cannot do a tracert to anybody, adelphia is stopping it. Adelphia still says it is not their problem. Link to comment Share on other sites More sharing options...
Wazoo Posted March 5, 2004 Share Posted March 5, 2004 Well, that partially matches both kbroady and phastings routes, though they ended up on different wcg routers ... just definitely the same network ... yep, maybe there's something there for JT to go to work on .. Link to comment Share on other sites More sharing options...
idunno Posted March 5, 2004 Share Posted March 5, 2004 ok.. heres some more info. following are 3 traceroutes: 1) pacbell to pop.spamcop.net (which works for pop and web) 2) adelphia to pop.spamcop.net (does not work for pop or web) 3) adelphia to mailsc.spamcop.net (which I can access from both networks) these were run from the same machine (which has connections to both) by juggling the default route. Infer from it what you will, but theres something not quite right within Adelphia... l8r jeff C:\WINNT\system32>tracert pop.spamcop.net Tracing route to mail.cesmail.net [216.154.195.50] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms router [192.168.0.5] 2 12 ms 12 ms 13 ms adsl-207-105-40-254.dsl.lsan03.pacbell.net [207.105.40.254] 3 13 ms 12 ms 12 ms dist1-vlan50.lsan03.pbi.net [64.161.163.214] 4 12 ms 13 ms 12 ms bb1-g9-1-0.lsan03.pbi.net [67.116.100.131] 5 13 ms 12 ms 13 ms ex1-p12-0.eqlaca.sbcglobal.net [151.164.191.245] 6 12 ms 12 ms 13 ms asn7911-wiltel.eqlaca.sbcglobal.net [151.164.248.22] 7 13 ms 13 ms 13 ms anhmca1wcx2-pos5-0.wcg.net [64.200.140.69] 8 48 ms 49 ms 49 ms dllstx1wcx3-oc48.wcg.net [64.200.240.5] 9 49 ms 48 ms 49 ms dllstx1wcx3-oc48.wcg.net [64.200.110.78] 10 60 ms 60 ms 61 ms drvlga1wcx1-pos6-0.wcg.net [64.200.240.22] 11 60 ms 62 ms 60 ms atlnga6lce1-pos2-0.wcg.net [64.200.127.82] 12 62 ms 62 ms 62 ms atlnga6lce1-bti-pos.wcg.net [64.200.126.98] 13 63 ms 64 ms 63 ms pos3-0.suwangaeq00w.cr.deltacom.net [66.35.174.102] 14 63 ms 64 ms 65 ms suw02.gig1-0.edeltacom.com [66.35.174.122] 15 66 ms 65 ms 64 ms suwC1-gig3-5.edeltacom.com [216.154.207.13] 16 65 ms 64 ms 65 ms suwE1N-gig1-1-4.edeltacom.com [216.154.207.22] 17 64 ms 64 ms 63 ms mail.spamcop.net [216.154.195.50] Trace complete. C:\WINNT\system32>tracert pop.spamcop.net Tracing route to mail.cesmail.net [216.154.195.50] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms wireless [192.168.0.254] 2 11 ms * 12 ms simival-cuda1-c2a-gate.vnnyca.adelphia.net [68.169.170.1] 3 13 ms * 12 ms 68.69.31.245 4 * * * Request timed out. 5 * * * Request timed out. <snipped the timeouts> 30 * * * Request timed out. Trace complete. C:\WINNT\system32>tracert mailsc.spamcop.net Tracing route to a905.g.akamai.net [209.18.34.103] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms wireless [192.168.0.254] 2 12 ms * 11 ms simival-cuda1-c2a-gate.vnnyca.adelphia.net [68.169.170.1] 3 10 ms * 11 ms 68.69.31.245 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * 14 ms 14 ms a209-18-34-103.deploy.akamaitechnologies.com [209.18.34.103] Trace complete. Link to comment Share on other sites More sharing options...
Wazoo Posted March 5, 2004 Share Posted March 5, 2004 That Adelphia doesn't pass the packets isn't all that out of the ordinary (see http://samspade.org/d/traceroute.html for a bit of a humorous way to describe trace-route) ... but, yes, that they're not allowing the tokens to fly definitly makes it hard to troubleshoot why and where the issue is. That this problem happened somewhat recently could suggest that they had a computer failure, swapped in a replacement, and this new router hasn't got all its tables set or filled in, but, I'm reaching on that one <g> Just for giggles, tried to run a trace back to your failed connection (source) 03/05/04 00:42:47 Slow traceroute 68.169.170.1 Trace 68.169.170.1 ... 67.72.124.22 RTT: 25ms TTL:240 (No rDNS) 66.109.3.13 RTT: 25ms TTL:240 (g1-00-02-01.r0.chi75.adelphiacom.net bogus rDNS: host not found [authoritative]) 66.109.0.185 RTT: 26ms TTL:240 (p3-00-03-00.n0.chi75.adelphiacom.net fraudulent rDNS) 66.109.0.66 RTT: 50ms TTL:240 (p3-01-02-00.n0.dfw91.adelphiacom.net bogus rDNS: host not found [authoritative]) 66.109.0.53 RTT: 79ms TTL:240 (p3-00-02-00.n0.lax91.adelphiacom.net ok) 66.109.0.130 RTT: 78ms TTL:240 (p3-00-00-00.r0.lax91.adelphiacom.net ok) 66.109.3.178 RTT: 81ms TTL:240 (g1-03-02-00.a0.lax91.adelphiacom.net bogus rDNS: host not found [authoritative]) * * * failed * * * failed never made it but, note that not all Adelphia routers trap the packets .... Link to comment Share on other sites More sharing options...
anthony55 Posted March 5, 2004 Share Posted March 5, 2004 My POP3 problems are still there this morning (nothing appears to happen after a "RETR 1" command). However, if I attempt to collect mail via an ADSL connection (rather than via my company's network) it sails through without a problem. I'm UK-based and my company's connection is via uunet (this generally fails at the moment); the ADSL connection is via Easynet (this has worked the three or so times I've tried). My email client logs this every time (so the problem is clearly not a fundamental all-or-nothing connectivity issue, because something happens!): [07:56:28] C: Connected to pop.spamcop.net, port 995 [07:56:28] S: +OK Hello there. [07:56:28] C: USER xxxxxxxxx[at]spamcop.net [07:56:29] S: +OK Password required. [07:56:29] C: PASS xxxxxxxx [07:56:29] S: +OK logged in. [07:56:29] C: STAT [07:56:29] S: +OK 5 13482 [07:56:29] C: LIST [07:56:29] S: +OK POP3 clients that break here, they violate STD53. [07:56:29] S: 1 2215 [07:56:29] S: 2 1408 [07:56:29] S: 3 1590 [07:56:29] S: 4 1525 [07:56:29] S: 5 6744 [07:56:29] S: . [07:56:29] C: UIDL [07:56:29] S: +OK [07:56:29] S: 1 UID2582-1068320376 [07:56:29] S: 2 UID2583-1068320376 [07:56:29] S: 3 UID2584-1068320376 [07:56:29] S: 4 UID2585-1068320376 [07:56:29] S: 5 UID2586-1068320376 [07:56:29] S: . [07:56:29] C: RETR 1 On the off-chance that it is possibly relevant, here are the last few lines from tracert output from the system that fails: 6 50 ms 50 ms 50 ms pos1-0.cr1.lnd5.gbb.uk.uu.net [158.43.253.45] 7 50 ms 60 ms 50 ms so-7-0-0.xr1.lnd2.alter.net [158.43.233.242] 8 60 ms 50 ms 50 ms so-0-1-0.TR2.LND2.ALTER.NET [146.188.7.226] 9 120 ms 130 ms 130 ms so-6-0-0.IR2.DCA4.ALTER.NET [146.188.8.173] 10 130 ms 130 ms 130 ms so-1-0-0.IL2.DCA6.ALTER.NET [146.188.13.45] 11 140 ms 140 ms 150 ms 0.so-7-0-0.TL2.ATL1.ALTER.NET [152.63.10.125] 12 140 ms 150 ms 150 ms 0.so-5-0-0.CL2.ATL3.ALTER.NET [152.63.87.9] 13 140 ms 140 ms 140 ms 253.ATM4-0.GW4.ATL3.ALTER.NET [152.63.81.53] 14 140 ms 150 ms 140 ms internap-gw.customer.alter.net [63.122.231.198] 15 140 ms 140 ms 150 ms border3.ge3-0-bbnet2.acs.pnap.net [64.94.0.71] 16 140 ms 150 ms 140 ms itc-1.border3.acs.pnap.net [64.94.6.78] 17 150 ms 160 ms 160 ms suwC1-gig1-5.edeltacom.com [216.154.207.5] 18 150 ms 160 ms 160 ms suwE1N-gig1-1-4.edeltacom.com [216.154.207.22] 19 150 ms 160 ms 160 ms mail.spamcop.net [216.154.195.50] and then from the system that works: 8 29 ms 27 ms 24 ms ge0-0-0-0.er0.thlon.uk.easynet.net [195.40.0.138 ] 9 105 ms 105 ms 105 ms lndnuk1icx1.wcg.net [195.66.224.105] 10 104 ms 105 ms 105 ms nycmny2wcx2-pos15-3.wcg.net [64.200.87.61] 11 106 ms 105 ms 105 ms hrndva1wcx2-pos5-0.wcg.net [64.200.210.97] 12 102 ms 102 ms 102 ms hrndva1wcx3-oc48.wcg.net [64.200.95.74] 13 116 ms 114 ms 114 ms drvlga1wcx2-pos4-0.wcg.net [64.200.232.125] 14 113 ms 114 ms 117 ms atlnga6lce1-pos5-0.wcg.net [64.200.127.62] 15 123 ms 123 ms 120 ms atlnga6lce1-bti-pos.wcg.net [64.200.126.98] 16 125 ms 126 ms 123 ms pos3-0.suwangaeq00w.cr.deltacom.net[66.35.174.102] 17 123 ms 123 ms 123 ms suw03.gig1-0.edeltacom.com [66.35.174.134] 18 125 ms 126 ms 126 ms suwC1-gig3-7.edeltacom.com [216.154.207.17] 19 138 ms 123 ms 123 ms suwE1N-gig1-1-4.edeltacom.com [216.154.207.22] 20 122 ms 123 ms 123 ms mail.spamcop.net [216.154.195.50] Do SpamCop have the ability to monitor individual account accesses to attempt to diagnose problems like this, if only to demonstrate that it isn't SpamCop's problem? Who should I contact, or are the relevant people likely to be reading this? Currently this account attempts to retrieve mail every 30 minutes. As I said previously, although I've been having pretty much consistent problems for about 24 hours now, a couple of emails have been successfully retrieved. Ironically, while typing this, an automatic connection attempt was made (at 08:18 GMT) and it successfully retrieved 4 emails before stopping part-way through the headers for the fifth email and timing out after 3 minutes. My next attempt choked in the usual way. Anthony Link to comment Share on other sites More sharing options...
Wazoo Posted March 5, 2004 Share Posted March 5, 2004 The server(s) are JT's and yes, he can whip through the logs .. it's a matter of time right now ... In addition to the latest go-round of the bounce/trojan/virus outbreak, he's advised elsewhere that there's some stuff going on at the homefront that's got more of his attention right now ... at this point, yes, yourdata is helpful, and he'll see / read this in a bit, I've no doubt. Link to comment Share on other sites More sharing options...
idunno Posted March 6, 2004 Share Posted March 6, 2004 Well... mine was up and running thru Adelphia again thsi morning, and still going now a little after 5pm pacific time .. I left a logging tool up all day and the most notable thing I can see is tons of packet loss when routing thru Adelphia's network (but it gets there now!) as opposed to a pretty smooth transit thru pacbells network .. although hop times seem to increase markedly when reaching hops in wcg.net (williams) on both routes... anyways.. thats my 2 cents worth! anyone want change? l8r! jeff Link to comment Share on other sites More sharing options...
Wazoo Posted March 6, 2004 Share Posted March 6, 2004 dang ... sure seems to suggest that your good buddies <g> at Adelphia are heavily involved ... Now if a few more of the folks with issues yesterday would check in again .. so, hey, thanks for the feedback and definitly glad to hear that it's at least partially up and running. Link to comment Share on other sites More sharing options...
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