douv Posted June 22, 2006 Share Posted June 22, 2006 Hello, Our site Gameloop.be has a huge problem, we're apparently blocked by spamcop... Every mail sent is coming back to us : for example : (reason: 554 Mail from 195.130.154.49 refused, see RBL server bl.spamcop.net) ----- Transcript of session follows ----- ... while talking to mrouterin.brutele.be.: <<< 554 Mail from 195.130.154.49 refused, see RBL server bl.spamcop.net 554 5.0.0 Service unavailable As e-commerce site, we can't afford to be blocked completly without knowing EXACTLY who and why is blocking us... In fact, i have a short description : less than 10 people has complained about spam, is that enough to block us ? who're these people ? are you sure of the veracity of what they've sent ?? We can't afford to wait 24h and we're no spammer !!! thx to let me know Best regards David / gameloop.be Link to comment Share on other sites More sharing options...
dra007 Posted June 22, 2006 Share Posted June 22, 2006 195.130.154.49 listed in bl.spamcop.net (127.0.0.2) If there are no reports of ongoing objectionable email from this system it will be delisted automatically in a short time. Causes of listing SpamCop users have reported system as a source of spam less than 10 times in the past week Additional potential problems (these factors do not directly result in spamcop listing) DNS error: 195.130.154.49 is hosted.by.hostbasket.com but hosted.by.hostbasket.com is 212.123.6.131 instead of 195.130.154.49 Because of the above problems, express-delisting is not available Listing History System has been listed for less than 24 hours. Other hosts in this "neighborhood" with spam reports 195.130.154.63 195.130.154.129 Can you explain the large increase in output? Report on IP address: 195.130.154.49 Volume Statistics for this IP Magnitude Vol Change vs. Average Last day 3.1 =700% Last 30 days 1.3 -88% Average 2.2 I agree with you that the recent reports seem to be standard for a business like yours but they could still be unsolicited: Report History: -------------------------------------------------------------------------------- Submitted: Wednesday, June 21, 2006 6:07:16 AM -0400: La newsletter de Gameloop.be (avec nos BABES) 1805017118 ( 195.130.154.49 ) To: spamcop[at]imaphost.com 1805017095 ( http://www.maydayweb.com/emailing/link.php?URL=... ) To: postmaster[at]pandora.be 1805017094 ( 195.130.154.49 ) To: postmaster[at]pandora.be 1805017068 ( http://www.maydayweb.com/emailing/link.php?URL=... ) To: abuse[at]pandora.be 1805017061 ( 195.130.154.49 ) To: abuse[at]pandora.be -------------------------------------------------------------------------------- Submitted: Monday, April 10, 2006 6:07:29 AM -0400: =?iso-8859-1?Q?Gagne_maintenant_1_an_de_jeux_vid=E9o_=E0_domicile?= 1714835420 ( 195.130.154.49 ) To: spamcop[at]imaphost.com 1714835419 ( 195.130.154.49 ) To: postmaster[at]pandora.be 1714835418 ( 195.130.154.49 ) To: abuse[at]pandora.be -------------------------------------------------------------------------------- Submitted: Tuesday, March 28, 2006 11:11:21 AM -0500: Lettre d'information 1702946411 ( 195.130.154.49 ) To: spamcop[at]imaphost.com 1702946409 ( http://www.maydayweb.com/emailing/link.php?URL=... ) To: postmaster[at]pandora.be 1702946408 ( 195.130.154.49 ) To: postmaster[at]pandora.be 1702946407 ( http://www.maydayweb.com/emailing/link.php?URL=... ) To: abuse[at]pandora.be 1702946406 ( 195.130.154.49 ) To: abuse[at]pandora.be Link to comment Share on other sites More sharing options...
douv Posted June 22, 2006 Author Share Posted June 22, 2006 Can you explain the large increase in output? I agree with you that the recent reports seem to be standard for a business like yours but they could still be unsolicited: Of course, i can explain the large increase in output, every month we send a newsletter to people who suscribe to the newsletter...everything is explained in our general conditions but usually, people don't kae time to read the conditions and complain about receiving emails however they are members... As i understand it, tommorow everything will be normal ? Other question : is there a way to know who complain in order to provide the proof that they are members? thx very much Best regards david Link to comment Share on other sites More sharing options...
turetzsr Posted June 22, 2006 Share Posted June 22, 2006 <snip> Other question : is there a way to know who complain in order to provide the proof that they are members? Hi, david! ...Please have a glance at the 'SpamCop FAQ" (there's a link at the top of each SpamCop Forum page), specifically the item labeled "I have been falsely and/or maliciously accused of spamming, what can I do?." Of course, i can explain the large increase in output, every month we send a newsletter to people who suscribe to the newsletter......And are you following best practices for newsletters and mailing lists? Please see the link labeled "Am I running mailing lists responsibly? Updated!" in the same SpamCop FAQ to which I referred, above. Link to comment Share on other sites More sharing options...
Telarin Posted June 24, 2006 Share Posted June 24, 2006 Other question : is there a way to know who complain in order to provide the proof that they are members? Yes, every spam reported to spamcop generates a report to the owner of the IP address in question. In this case, those reports are going to abuse[at]pandora.be and postmaster[at]pandora.be. Most responsible ISPs will forward those complaints on to the sender so that they can be reviewed and dealt with. If spamcop users are reporting your newsletter, and you have proof that they actually subscribed to that newsletter, you can email that information to the deputies and they will take action against that person anywhere from banning them from reporting temporarily or permanently to a fine. Usually the following is sufficient proof that the user requested the newsletter: Date & Time subscribe IP address subscribed from URL of site where user subscribed A copy of the confirmation email sent to the user requiring that they confirm their email address. This is usually something along the lines of: To confirm your email address click on the unique link provided and then includes a link with some kind of validation code so you know for sure that the subscriber does legitimately have access to the email address they listed. Link to comment Share on other sites More sharing options...
Derek T Posted June 24, 2006 Share Posted June 24, 2006 A copy of the confirmation email sent to the user requiring that they confirm their email address. This is usually something along the lines of: To confirm your email address click on the unique link provided and then includes a link with some kind of validation code so you know for sure that the subscriber does legitimately have access to the email address they listed. Don't hold your breath then Will! Link to comment Share on other sites More sharing options...
Miss Betsy Posted June 25, 2006 Share Posted June 25, 2006 Our site Gameloop.be has a huge problem, we're apparently blocked by spamcop... Every mail sent is coming back to us : for example : (reason: 554 Mail from 195.130.154.49 refused, see RBL server bl.spamcop.net) ----- Transcript of session follows ----- ... while talking to mrouterin.brutele.be.: <<< 554 Mail from 195.130.154.49 refused, see RBL server bl.spamcop.net 554 5.0.0 Service unavailable Who is blocking you? Server Admins who are using the spamcop blocklist. You are not completely blocked because not every server admin uses the spamcop blocklist. The reports are just that reports. I received this email and I didn't ask for it. The source (the admin of the server where you send your email out) receives those reports. He should be able to tell whether the reporter(s) made a mistake or whether you are sending email to people who have not asked for it. He can contact both the reporter and the spamcop official administration to protest the report. He should have already contacted you to get your confirmation information. If you don't have confirmation information, you need to start using confirmed subscription. People do make mistakes. A while back there was a mailing list where people actually paid for a subscription and still reported it. Usually, however there are not enough mistakes made to put an IP address on the blocklist. Miss Betsy Link to comment Share on other sites More sharing options...
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