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sbken

How to "blackhole" comcast.net?

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According to my SPAMCOP reports about half of my spam emails originate from comcast.net. I have emailed them directly (asking why I'm receiving SPAMs from them rather than just rereporting the spam) as well as reporting the SPAMs via SPAMCOP. I've never received a reply and I just received two more SPAMs from them this morning.

Blackholeing or other suggestions appreciated.

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Also, if you are a SpamCop Email System Customer, please keep asking JT to add comcast.blackholes.us to the list of blocklists. Thanks!

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Miss Betsy, thanks for that link.

There is some reason for hope about Comcast, but actions speak louder than words. :)

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Miss Betsy and JeffG:

Thank for acknowledging my problem and providing some additional information. But, as Jeff says, actions speak louder than words.

I've tried contacting Comcast via their Web links and also I receive are maddening automatic responses. I've used both their "other" and "email abuse" links and only receive the robot return emails. I've looked for a telephone number so I can call them but so far I haven't found one. Seems they don't want to be called. I what I find troubling are the words in the article Miss Betsy alerted me to. Comcast claims that they close "some" accounts of transgressors. That doesn't sound very anti-spam active!

If I have any developments I'll post them here - postive or negative.

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JeffG:

Thanks for the telephone number. So far no matter who I send an email to I receive nothing but silence or an automated response. Today I received four more SPAMs that originated at comcast.net

If any organization was deserving of being blackholed, comcast.net is it! They obviously don't give a tinker's damn about stopping spam.

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JeffL and other Forum members:

Comcast.net is most certainly a SPAMsource. This morning I received another batch of spam that originated at comcast.net. I attempted to call the number given by JeffL only to discover that that number is strictly for domain registration. They refer you to the numbers I show below for all other matters.

I did my own WHOIS search and found the following numbers: (865) 317-7272 and (856) 317-7200. Don't bother to call these numbers though. It it strictly an automated response system and when you reach the spam/AUP violation section they ask you to send an email! They also provide a toll-free number (888)793-0800 BUT when you call that number they ask to to provide your comcast service telephone number. Since I'm not in a comcast service area I couldn't even leave a message.

Blackhole/blacklist seems to ber the only option for these creeps!

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other outfits that do this 800 number service crud ... plug in any old phone number, as it's basically just the reference so the system can pull up your "service screen" for the person that takes the call. Usually, by plugging in any old number, you'll get something like "that's not in our service area" so you'll get a chance to try again .. or hit "0" to go through any way. Problem is that this sounds like the typical Tier 1 level support, those folks that have the scri_pt sheets in front of them .. you know, reboot, unplug power for 10 minutes, shutoff any firewalls, etc., etc. ... not someone that's in he position to answer your complaints on their spew .. an whether they'll pass you up the chain to Tier 2 is probably doubtful, as your query isn't on one of their cue cards ...

Best you can do at this point is try one of those other numbers and do some social engineering to see if any of the folks you do reach can redirect you to some higher office .. and sometimes it's pretty damned had to believe, but most times you'll be talking to people that have no idea how to get hold of their "upstream" office. So sad, but true <g>

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