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dedobias

[Resolved] SLLLOOOOWWWW response both reporting spam and sending reports

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I have signed up for a paid "fuel" account in the hope of speeding up my reporting. When reporting spam, the wait screen is gone however it still takes 15-30 seconds for spamcop to respond. When sending reports it can take even longer. It varies and does not follow a pattern. Here it is Sunday morning which would seem to me to be slow time for spamcop and it was running as slow as could be. None of the other websites I use are experiencing this. What gives?

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I have signed up for a paid "fuel" account in the hope of speeding up my reporting. When reporting spam, the wait screen is gone however it still takes 15-30 seconds for spamcop to respond. When sending reports it can take even longer. It varies and does not follow a pattern. Here it is Sunday morning which would seem to me to be slow time for spamcop and it was running as slow as could be. None of the other websites I use are experiencing this. What gives?
One would hope paying members get some sort of priority in the processing side but I'm not sure it actually works like that or that it would make much difference if it did.

Working through the factors - your payment gets you away from the nag screen certainly. System load - there is not much variation in the processing load, as the spam statistics charts show. There is a fairly consistent dip around midnight (EST) each day and that's about it in terms of pattern - with daily average reports not far short of a million a day, long term. My experience in terms of processing times - half a world away - seems to be fairly much the same as yours (but I'm on a free reporting account).

It seems fair to say you are not going to get an appreciable speed advantage with your paid service. You do get access to other premium features though (Upgrade to a premium account). If you want to streamline your reporting you could research Quick reporting, noting it is prudent to still run a standard report on a regular basis to check you're not inadvertently reporting your own ISP.

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I don't know whether Farelf regularly experiences slowness, but the 'hardware maintenance upgrade' obviously disrupted the processing as well. If dedobias doesn't regularly experience slowness, it might have something to do with the problems spamcop reporting & parsing is experiencing at the moment.

Miss Betsy

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man wtf is going on...?

i kept waiting and waiting hoping it was just a temporary thing...

Where did the speed go to?

This is going on for a long time now...

the who reporting here in the netherlands has one big sh**ty speed..

i dropped half of the reports now cause its take to much time till the reports are finalized..(Button ...send spamreports now)

Is the spamcop reporting system in china or africa perhaps?

Moderatr Edit: Moved out of the Lounge area, as it specifically addresses the Parsing & Reporting system.

Then Merged it into an exisiting Topic on the same subject. PM sent to advise of this Move/Merge.

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I don't know whether Farelf regularly experiences slowness, but the 'hardware maintenance upgrade' obviously disrupted the processing as well. If dedobias doesn't regularly experience slowness, it might have something to do with the problems spamcop reporting & parsing is experiencing at the moment.
Well, it's certainly not setting any records at the moment but I seem to have escaped the worst of recent reporting & parsing problems you mention. But 15 seconds or so waiting for some reports to be sent (not all) is not unusual for me, never has been (even when I was a mole and the "reports" were just records being added). However if john1000 says it stinks we certainly know he has the long term perspective to call it as being out of the usual. So, apologies dedobias, it seems like it could be an unusual slowness that afflicts things at the moment.

Throughput over the past week is in the lower end of the normal range (just my impression of the charts) but I would have just put that down to the holiday period without these comments. Other observations? It might be helpful to document what is happening, especially if it is adversley affecting the number of reports being sent.

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well im still reporting......

and im not a paid subscriber ,but i just wanna point out that the reporting time after you click the button if much longer then the 15 seconds mentioned above.......

but here's a sample of a spammail i just reported...

put whole source in....

clicked on proces spam...

finalize "to send spam reports now" button page shows after 21 seconds

page finished and cleared after 34 seconds..

thats all done by spamcop's fav browser ...firefox

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Yeah I might as well not even paid, when it takes 1 minute to report a spam, it really doesn't matter if it takes a few extra seconds at a nag screen or not.

It takes nearly a minute per spam even when I forward a batch via email. :(

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This slowness does seem to have been going on for some time now.

I used to exclusively use the webform, but I've virtually given up Spamcop reporting completely because the webform is more often than not too slow to be usable both on the parsing submission and on the SMTP submission. If I can't complete a webform report in a total of about 20 seconds or less then it's no use to me, unfortunately.

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well i dropped about 80 % of spam i usualy report...,so thats not reported anymore...

so i guess spammers are winning....

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what I see are failures as well as slowness, sometimes I have to quick report the same stuff 6-8 times. I suspect the threshold for sigalarm was set too low...

Message-ids have changed, cannot alter 92907

Submitted message 92919 for reporting

Moved message 92919 to trash

Submitted message 92921 for reporting

Moved message 92921 to trash

Submitted message 92925 for reporting

Moved message 92925 to trash

Message-ids have changed, cannot alter 92929

Message-ids have changed, cannot alter 92932

Message-ids have changed, cannot alter 92933

Message-ids have changed, cannot alter 92934

Submitted message 92935 for reporting

Moved message 92935 to trash

Message-ids have changed, cannot alter 92936

Message-ids have changed, cannot alter 92937

Message-ids have changed, cannot alter 92938

The top messages were resubmitted >5 times before being accepted!

Edited by dra007

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what I see are failures as well as slowness, sometimes I have to quick report the same stuff 6-8 times. I suspect the threshold for sigalarm was set too low...

I'm using a true 2.9mb/sec connection and know it's not on my end. Today it's worse than normal with up to 1 minute processing spam and a minute reporting it. In this case misery doesn't love company - just glad others are speaking up.

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Yes, the slowness is getting unbearable... May be john1000 is right and spammers are winning?
...An analogy would be: 1000s of reports of criminal actions per day to the police; most of the time response is within a few minutes but occassionally, for various reasons, response slows to a few hours. Would you stop calling the police forever just because of a (relatively) rare slowdown? Some would but I hope most would "tough it out."

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relatively) rare slowdown
?

Huh....are you joking ?

This is going on for a long time..

And im not talking days or weeks here.

In plain english i can say it very simple....

Reporting at spamcop current sucks.

period.

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?

Huh....are you joking ?

<snip>

...No, I am not joking.

...The most recent slowdown, as I've experienced it, has been of very recent vintage, the past week or so, and is one of the occasional but pretty rare such slowdowns (again, in my experience).

...Caveat: I normally submit spam via e-mail, so my experience is a bit different from those who submit via the web form, but even on the rare occasions when I've submitted via the web form (which has, admittedly, not been for some time -- more than a month), it was a matter of a few seconds.

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I can only really comment for the webform which I have used exclusively for several years to report up to about 100 spams a day, (now many times more are received!). About 4-6 months ago I had to give up using it as the delays were consistently too great, often approaching minutes per report with frequent timeouts. I do try it now and again and it is occasionally fast enough to use, but not for long - more often than not it is far too slow to use to report more than a few spam.

Sorry, but this is definitely not a recent thing for me, (6Mbps BB connection, by the way), but has been ongoing for many months.

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It is serious if people are reporting less or not at all due to frustrations with the parsing and reporting service. Reporters who are (reasonably) sure the fault is not with their connection need to have the situation investigated. I could forward an email inviting deputies to look "here" but they really need some specifics to work with.

To expand on this - there is a continuing thread in the Newsgroups on the same topic. The reporting seemed to be working up to another breakdown yet the spamstats remained steady (at that time). A poster suggested the reporting was running on spamtraps, maybe human reporters were being ignored for whatever reason. Ellen's response (which will advise us denizens of the forums equally well)

From: Ellen <nobody[at]spamcop.net>

Newsgroups: spamcop

Subject: Re: Turn around time for forwarded spam

Date: Mon, 08 Jan 2007 18:58:37 -0500

Message-ID: <enursb$hsn$1[at]news.spamcop.net>

In-Reply-To: <enuh2t$7o2$1[at]news.spamcop.net>

Ejo wrote:

>

> User submitted spew is probably entirely ignored.

>

> Could anyone verify whether this is true?

>

> Are we perhaps suffering from a vacation period?

>

> Ejo

No, we do not ignore user submitted reports. If you are encountering

problems or see issues that need to be addressed please write to either

deputies[at]admin.spamcop.net or service[at]admin.spamcop.net (but not both)

with specifics -- which should include your account name and any

tracking urls that illustrate the problem. Please be specific as to how

you are submitting spams -- i.e. using the report as spam button in

webmail, forwarding to your person submit address, copy/pasting,

clicking the "report now" button on the reporting website, etc.

Ellen

SpamCop

So, posters with slow responses may care to do as Ellen advises. But please check first the turaround time of your installation if you are unsure of whether that might be contributing.

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I can try a few in real time, that is to say I can try several webform submissions:

Track1

That one took 43 seconds from submit to parsed return & 27 seconds from SMTP submit to a clear form return making a total of 70 seconds...

Lets try another.....

Track2

That one took 34 seconds to return a parse and 1Min 39 seconds to return from the SMTP submission making a total of 2Min 13 seconds if my maths is correct. Too painful to try any more - sorry.

It's not my system or the path - my pings to spamcop.net are excellent, consistently below 50mS. It's got to be in the SC system.

What I find strange is that this could be easily QS tested by the deputies.

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well there are a few reasons i can think of...

or spamcop is invaded by persons who are actualy spammers and therefor manipulated the submit system... :lol:

or its some evil mind thinking it will force us to move to the subscribed submission...

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... spamcop is invaded by persons who are actualy spammers and therefor manipulated the submit system... :lol:

or its some evil mind thinking it will force us to move to the subscribed submission...

:lol: Or the devilish cunning programmers have optimized the performance for SC staff accounts and test accounts ...

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I just tested the 4 I had from today in gmail (do not report from this account regularly). This test was run between 3:28PM EST and 3:40PM EST on my paid (email) reporting account. This was using IE7.

Parse(sec)	Send(sec)	Link									
35          22          [url="http://www.spamcop.net/sc?id=z1188268608z9099aeb8dddf498f61011ca8173d0cffz"]http://www.spamcop.net/sc?id=z1188268608z9...011ca8173d0cffz[/url]
18          38          [url="http://www.spamcop.net/sc?id=z1188271016z43d480d8d4b514b14682fe04489cbb03z"]http://www.spamcop.net/sc?id=z1188271016z4...82fe04489cbb03z[/url]
32          20          [url="http://www.spamcop.net/sc?id=z1188273069z7822c66612adbe09b002f23948a486faz"]http://www.spamcop.net/sc?id=z1188273069z7...02f23948a486faz[/url]
22          28          [url="http://www.spamcop.net/sc?id=z1188274955zc49c4debb65e3328312d9892eefb51f1z"]http://www.spamcop.net/sc?id=z1188274955zc...2d9892eefb51f1z[/url]

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optimized the performance for SC staff accounts and test accounts

i didnt wanna go that far......glad you said it.... :lol:

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Today, the process spam took slightly less time 15-30 sec. Send reports still bad at 45 sec to 1 minute. Think the deputies need to read some of the posts. As many people who are reporting slow times from web submittal indicates there is an issue.

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Think the deputies need to read some of the posts. As many people who are reporting slow times from web submittal indicates there is an issue.
Deputies emailed [already] but note Ellen's request (in the response stolen from NG) for specific detail - account detail and so on. Edited by Farelf

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Deputies emailed [already] but note Ellen's request (in the response stolen from NG) for specific detail - account detail and so on.

I shot a note off to the "service department" and was favoured with the following reply.

Not to worry, the delays are not specific to your account. They're system wide.

We're working on speeding things up. Hopefully, we'll have some success soon. I wish

I had something for you, but I don't have any details at this time.

- Don D'Minion - SpamCop Admin -

service[at]admin.spamcop.net

http://www.spamcop.net/

> >Howdie;

> >

> >Unusually long turn around times are occurring the last few days when I report via “Forward as Attachmentâ€.

> >

> >Two Examples are:

> >

> >Report Sent: 1/8/2007 07:49

> >Confirmation Rec’d 08:51

> >ET: 1 hr, 2 min

> ><http://www.spamcop.net/sc?id=z1187297377zc5d58ce270b62af16eadabdc6b5f8bcaz>

http://www.spamcop.net/sc?id=z1187297377zc...adabdc6b5f8bcaz

> >http://www.spamcop.net/sc?id=z1187297395zcd229d553680e0929983736ac50b5878z

> ><http://www.spamcop.net/sc?id=z1187297413z774b7ae15bb75521fc7c9e239994fccfz>

http://www.spamcop.net/sc?id=z1187297413z7...7c9e239994fccfz

> >

> >Report sent: 1/9/2007 15:12

> >Confirmation Rec’d: 16:02

> >ET: 50 min

> ><http://www.spamcop.net/sc?id=z1188394492zd73ed05f25bd70dfe5d8ae7cbdcb7a4bz>

http://www.spamcop.net/sc?id=z1188394492zd...d8ae7cbdcb7a4bz

> >http://www.spamcop.net/sc?id=z1188394510z74a1649d1e372e62855f6fb63c26b452z

> ><http://www.spamcop.net/sc?id=z1188394545z38bc180219e7d35dacd1ec7f73d92713z>

http://www.spamcop.net/sc?id=z1188394545z3...d1ec7f73d92713z

> >http://www.spamcop.net/sc?id=z1188394594z0ec9539cbb72b7daf28cd970cd6f0033z

> >

> >I also noted in the second instance, once the confirmation was received, it took 4 min, 14 secs to complete the reports; which is more than one minute per report.

> >

> >I looked at the possibility that hand offs were caused by my ISP. It doesn’t appear so; all other transmissions are occurring tickety-boo as usual.

> >

> >I posted in the spamcop ng, "Turn around time for forwarded spam". Since I don't see other

responses, I wonder if

> >the delays I am seeing are peculiar to my account.

rooster

[Moderator edit - a few CR LFs thrown in to bring frame width back to something like screen width]

Edited by Farelf

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