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trevorb

*UPDATED* New IMAP Servers for Webmail

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Webmail is now connecting to new IMAP servers. These new servers should fix a few outstanding bugs with Webmail, and should load large mailboxes much faster. Please report any strange behavior with the Webmail interface to support[at]spamcop.net, or click the "Problem" button on the top menu bar when logged in.

Issues that should be fixed:

* Message # re-ordering (forum topic 8736)

* New messages appearing when "Report as spam" clicked (forum topic 8752)

* Some messages not being displayed in mailbox (also forum topic 8752)

This upgrade only affects Webmail. If no problems are reported, the external IMAP servers (mail.spamcop.net) will also be upgraded.

**** UPDATE ****

All IMAP servers have now been updated, including the imap.spamcop.net and mail.spamcop.net servers. Since the old and new servers were not completely compatible, you may notice a few oddities caused by the changeover:

* If you get IMAP errors when trying to see the messages in a mailbox, please e-mail support[at]spamcop.net and we will fix it immediately. Your mailbox was open during the swap and needs to be rebuilt. If you want to try to fix it yourself, you can try accessing it from a different program or Webmail and see if that fixes it.

* You may have some duplicate messages in your mailboxes. You can just delete them, but if you have an excessive amount you can report it to support[at]spamcop.net.

Let us know if you have any other problems with the new servers.

**** ANOTHER UPDATE ****

I ran a batch rebuild on everyone's account. Most of the IMAP errors and missing folder problems that were reported are fixed now. So, once again, if you have any troubles with IMAP access after now (3:20pm EDT), send another e-mail off to support[at]spamcop.net. Problem reports sent earlier today will not get a response since there were so many.

~Trevor

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Issues that should be fixed:

* Message # re-ordering (forum topic 8736)

No change with an IMAP connection

This upgrade only affects Webmail. If no problems are reported, the external IMAP servers (mail.spamcop.net) will also be upgraded.

Only pointed out as that connection is not to "mail.spamcop.net" ....

Well, I suppose it actually is ...

09/27/07 14:43:48 Slow traceroute imap.spamcop.net

Trace imap.spamcop.net (216.154.195.50) ...

216.154.207.22 RTT: 58ms TTL:170 (suwE1N-gig1-1-4.qualitytech.com probable bogus rDNS: No DNS)

216.154.195.50 RTT: 55ms TTL: 49 (mail.spamcop.net ok)

09/27/07 14:44:02 Slow traceroute mail.spamcop.net

Trace mail.spamcop.net (216.154.195.50) ...

216.154.207.22 RTT: 66ms TTL:170 (suwE1N-gig1-1-4.qualitytech.com probable bogus rDNS: No DNS)

216.154.195.50 RTT: 68ms TTL: 49 (mail.spamcop.net ok)

09/27/07 14:44:13 Slow traceroute pop.spamcop.net

Trace pop.spamcop.net (216.154.195.50) ...

216.154.207.22 RTT: 71ms TTL:170 (suwE1N-gig1-1-4.qualitytech.com probable bogus rDNS: No DNS)

216.154.195.50 RTT: 78ms TTL: 49 (mail.spamcop.net ok)

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Webmail is now connecting to new IMAP servers. These new servers should fix a few outstanding bugs with Webmail, and should load large mailboxes much faster. Please report any strange behavior with the Webmail interface to support[at]spamcop.net, or click the "Problem" button on the top menu bar when logged in.

I can not log in to webmail this morning with a rude messsage about checking my password and renew my account. My account expires on 3/5/2008 and I can still log into www.spamcop.net (where I checked that date) so I know I am getting my password right.

my username is martello at the domain spamcop period net.

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Martello, you should probably use the contact form to get in touch with JT and Trevor about this:

Thanks David.

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"Release & Whitelist" is not currently working, but we are working on making it compatible with the new system.

If you receive any messages about IMAP failures while using webmail (especially when deleting messages), send an e-mail with the action you attempted, the error message, and your username to trevorb[at]cesmail.net and we'll get it fixed. We had to convert all users over to a new file format, but a few users had special cases and need to be done by hand.

*** UPDATE ***

"Release" and "Release & Whitelist" should both work again. Let us know if there are any more issues.

-Trevor

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One quick note: If you were logged in to the SpamCop reporting system (via cookie login) while the update was happening, and you go to the Held Mail tab, the reporting system will find nothing to report. If you log out and back in, you'll be good to go.

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I ran a batch rebuild on everyone's account. Most of the IMAP errors and missing folder problems that were reported are fixed now. So, once again, if you have any troubles with IMAP access after now (3:20pm EDT), send another e-mail off to support[at]spamcop.net. Problem reports sent earlier today will not get a response since there were so many.

-Trevor

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When I try to check my "held mail" on the site as opposed to doing so via webmail, I get a message saying that the IMAP servers do not recognize (myusername)[at]spamcop.net :huh:

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I either stumbled onto a solution by erasing all of my held mail via Webmail or you guys had fixed the problem by the time I came back to try it again...

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Very strange .... one would have thought that the following described password issues would have been cleared up by now. As it turns out, I just received a PM this morning with someone that can't log into his spamcop.net e-mail account, conjecturing that it's a probably utf-8 character-set issue. Looking at this Topic, there is nothing stated here about password issues with the 'new' IMAP server. The one person raising the complaint was actually replied to in yet another Forum Topic .... so bringing that data 'here' so it will be available for anyone looking at issues with the 'new IMAP server' ....

Your problem was different, and should be resolved now (check your PMs). Our old IMAP servers allowed passwords with characters in them that are officially forbidden by the IMAP specifications. The new server strictly refuses to work with some of those characters. If anybody else is having trouble logging in and your password contains any of the special characters listed below, please contact us (you can use the forum PMs if you don't have another e-mail account) and we can fix your password.

( ) { % * ] \ "

Some of those might still work, so please try your password even if it has one of those characters in it.

-Trevor

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