Miss Betsy Posted January 23, 2006 Share Posted January 23, 2006 These Forums do not provide Official SpamCop.Net Customer Support. The SpamCop.net system has various components, some free, some paid, some technical. Basically, there are two separate entities: the SpamCop Parsing Service & Blocklist; and the SpamCop Email Service. Section 8 - SpamCop's System & Active Staff gives the names of the people who are involved. The primary mode of support here is peer-to-peer, meaning users helping other users. Since there are many different aspects to SpamCop, there are people with various areas of expertise. That means that the forum is not truly peer-to-peer since posters include end users with little technical knowledge to server administrators with daily experience with email. However, the regular users have built an archive of Frequently Asked Questions (FAQ) so that if one poster doesn’t have the answer, it can be pointed to in the FAQ. The FAQ also provides a way for people with questions to find the answer and not have to post and wait for an answer User Created SpamCop FAQ Also there's a 'new' SpamCop-oriented Dictionary / Glossary available to you all ... please take a look at this new SpamCop Dictionary The user to user forum often provides faster and more complete answers. However, if you want to talk to a SpamCop employee about Reporting and Blocklist issues, please use this link to the web submission forms at SpamCop Web submission form which is designed to ask specific questions and extract information that leads to resolution on first contact, rather than having to write back and forth a few times. For the SpamCop Email Service and Forum: J.T. - owner/Admin of the systems that handle the SpamCop newsgroups, Forum, and Email System (AKA JT and jefft): SpamCop Email Service Contact Info Link to comment Share on other sites More sharing options...
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